Did a mobile order, placed at 12:15pm. Go into the store at 12:30, only one man working (who is obviously high as kite on some drug), and he hasn’t started our order. He would complete walkin orders as they came in before even starting my mobile order. He was working crazy slow (5 minutes per sandwich, yes I timed it). When I went up to the counter to cancel the order after having waited 50 minutes (he was just starting the first sandwich) and he said he didn’t know how to do a refund and would have to call somebody. I left with my order receipt and will dispute the charge on my card instead.
Atmosphere: 1
Food: 1
Service: 1
Michelle Ballentine
If I could rate less than a star I would. I ordered online, drove to the store and they were closed. I spent $75 (including a tip) and not only did I drive all the way there and not get our food, we also have NOT received a call from the owners or a refund. I am out $75 for food we did not even receive. DO NOT order from here. This is the SECOND time we have had a terrible experience here.
Jon
Terrible, Terrible, Terrible. It was great when it opened but now it's ran by lazy good for nothings that do not care. Inside is nasty, Food is nasty. Shut it down already.
Atmosphere: 1
Food: 1
Service: 1
Eric
Paid 29.00 for 2 combos. Food portion was not worth that price, bread was chewy. Won't be returning.
11/07/24 (update) I contacted corporate as requested to get nothing more than a sorry and I should have spoke to the manager.wow.....really. so basically they will continue to serve garbage at high prices.
Atmosphere: 4
Food: 1
Service: 4
Kris Jamison
Jimmy John’s has always been my favorite! But his location is the worst !! They never have anything on the menu , it’s always that one man in there that tries to fix stuff but he can’t !! The females that work in this place are super ratchet and rude for no reason!! I absolutely hate this location!!
Atmosphere: 1
Food: 1
Service: 1
Beans
Went there today at 6:00pm Saturday October 26th, and the lights were off. i saw someone inside though so i called and the lady answered with an attitude and said they close early on sundays whenever i asked if they were open. i then told her its not sunday and she just hung up!!!
i’m not the jimmy john’s manager or franchise owner but something seemed very off. hours online are until 9pm. I was very disappointed and just want managment to know what’s going on
Service: 1
Neely Thomas
Gradually went down hill over the last couple years... It is now reached the bottom of the barrel and it doesn't look as if Any one cares?? Always an issue and always disrespectful employees if you say anything about it. Last 2 times I just accepted it for what it is and didn't say anything. Not sure if I'll go back again with orders being consistently incorrect.
Carrah Smart
20 minutes to void an order. Finally got in touch with the restaurant after 3 phone calls to be told they didn’t have a driver and “I was going to call you.” I asked why it took 20 minutes to cancel an order (while my family waited on dinner to arrive) and was very rudely told that the employee was working alone. No customer service. A refund is not adequate for the wait time and rudeness
jocelyn budden
Don’t order through door dash you won’t know they don’t have a delivery driver until after you have paid, they just use the door dash platform. Couple days refund. No DD credit.
Atmosphere: 1
Food: 1
Service: 1
Remzi Semsettin Turer
Quality of service has declined this year. Credit card machine is not working most times. You answer same question multiple times.
I completed the survey that I was asked to do from this review..... Still no email has been received regarding my experience or the lack of communication with the employees at this location.Consistently gets order wrong.... Stopped ordering for probably a year. Tried it out today and was just like before Sub made wrong and items I paid extra for was left off.
Ben Torres
Hours show as open on Sundays until 9pm - submitted an online order to pickup at 730pm, only to find their staff apparently chose to shut it down early without any signs on the door or notice. Unbelievable.
Adam W
Ordered a #9 regular size and because their fountain drink machine was broken I was forced to order a bottle drink which was a 20oz diet coke. Sub and diet coke were $14.82 including tax! (See Photo) $4.09 for a 20oz bottle of diet coke!!!!! Absolutely ridiculous for a 20oz bottle of diet coke! I did question this with the employee and she said that was correct but did say they are getting ready to have a price decrease very soon, that didn't help the situation. I will not be back and I'm doing this review to inform other potential customers. Jersey Mike's and Sub Station 2 are way better for less money.
Atmosphere: 1
Food: 1
Service: 1
Wanda Clark
They are slow took them 34 minutes to get my food my lunch break was over that's bad business. And they still ain't came yet its 11:32 I order it at 1153 .
Did a mobile order, placed at 12:15pm. Go into the store at 12:30, only one man working (who is obviously high as kite on some drug), and he hasn’t started our order. He would complete walkin orders as they came in before even starting my mobile order. He was working crazy slow (5 minutes per sandwich, yes I timed it). When I went up to the counter to cancel the order after having waited 50 minutes (he was just starting the first sandwich) and he said he didn’t know how to do a refund and would have to call somebody. I left with my order receipt and will dispute the charge on my card instead.
Atmosphere: 1
Food: 1
Service: 1
If I could rate less than a star I would. I ordered online, drove to the store and they were closed. I spent $75 (including a tip) and not only did I drive all the way there and not get our food, we also have NOT received a call from the owners or a refund. I am out $75 for food we did not even receive. DO NOT order from here. This is the SECOND time we have had a terrible experience here.
Terrible, Terrible, Terrible. It was great when it opened but now it's ran by lazy good for nothings that do not care. Inside is nasty, Food is nasty. Shut it down already.
Atmosphere: 1
Food: 1
Service: 1
Paid 29.00 for 2 combos. Food portion was not worth that price, bread was chewy. Won't be returning.
11/07/24 (update) I contacted corporate as requested to get nothing more than a sorry and I should have spoke to the manager.wow.....really. so basically they will continue to serve garbage at high prices.
Atmosphere: 4
Food: 1
Service: 4
Jimmy John’s has always been my favorite! But his location is the worst !! They never have anything on the menu , it’s always that one man in there that tries to fix stuff but he can’t !! The females that work in this place are super ratchet and rude for no reason!! I absolutely hate this location!!
Atmosphere: 1
Food: 1
Service: 1
Went there today at 6:00pm Saturday October 26th, and the lights were off. i saw someone inside though so i called and the lady answered with an attitude and said they close early on sundays whenever i asked if they were open. i then told her its not sunday and she just hung up!!!
i’m not the jimmy john’s manager or franchise owner but something seemed very off. hours online are until 9pm. I was very disappointed and just want managment to know what’s going on
Service: 1
Gradually went down hill over the last couple years... It is now reached the bottom of the barrel and it doesn't look as if Any one cares?? Always an issue and always disrespectful employees if you say anything about it. Last 2 times I just accepted it for what it is and didn't say anything. Not sure if I'll go back again with orders being consistently incorrect.
20 minutes to void an order. Finally got in touch with the restaurant after 3 phone calls to be told they didn’t have a driver and “I was going to call you.” I asked why it took 20 minutes to cancel an order (while my family waited on dinner to arrive) and was very rudely told that the employee was working alone. No customer service. A refund is not adequate for the wait time and rudeness
Don’t order through door dash you won’t know they don’t have a delivery driver until after you have paid, they just use the door dash platform. Couple days refund. No DD credit.
Atmosphere: 1
Food: 1
Service: 1
Quality of service has declined this year. Credit card machine is not working most times. You answer same question multiple times.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
First time for me! Impressed. I will go again.
Atmosphere: 5
Food: 5
Service: 5
I completed the survey that I was asked to do from this review..... Still no email has been received regarding my experience or the lack of communication with the employees at this location.Consistently gets order wrong.... Stopped ordering for probably a year. Tried it out today and was just like before Sub made wrong and items I paid extra for was left off.
Hours show as open on Sundays until 9pm - submitted an online order to pickup at 730pm, only to find their staff apparently chose to shut it down early without any signs on the door or notice. Unbelievable.
Ordered a #9 regular size and because their fountain drink machine was broken I was forced to order a bottle drink which was a 20oz diet coke. Sub and diet coke were $14.82 including tax! (See Photo) $4.09 for a 20oz bottle of diet coke!!!!! Absolutely ridiculous for a 20oz bottle of diet coke! I did question this with the employee and she said that was correct but did say they are getting ready to have a price decrease very soon, that didn't help the situation. I will not be back and I'm doing this review to inform other potential customers. Jersey Mike's and Sub Station 2 are way better for less money.
Atmosphere: 1
Food: 1
Service: 1
They are slow took them 34 minutes to get my food my lunch break was over that's bad business. And they still ain't came yet its 11:32 I order it at 1153 .
Atmosphere: 1
Food: 1
Service: 1
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