I ordered a roll it was good, but I really wanted some cucumber salad and that was not it. Cucumber salad is usually marinated. You don’t go cut up a cucumber and put sauce on top, didn’t like it at all mad I paid for
Atmosphere: 3
Food: 3
Service: 3
Leah Mairi
"fruit will have bugs sometimes!!"A comment made by an employee who obviously has no idea what it is actually like in a restaurant. Sure, fresh fruit will sometimes contain bugs in the containers they are shipped in, but not when its been cleaned and cut. There was absolutely no excuse to feed someone a roach, and then turn around and only take off 25%.The comment shows how abysmal the service has been since Covid, and to be honest, it really is a shame. They used to have the best sushi around, and they used to have friendly servers.The server I had the last time I was there was rude, and never checked on us. Other than bringing our food out at completely different times, which is unacceptable in a restaurant, because a table's food should all come out at the same time.---Not fifteen minutes apart. At least, in my over ten years of experience in the restaurant industry, that's what we were taught. The only other time she visited our table was to slap the bill on it. She was rude. She always has been. I've had her in the past, and she acts like she hates her job. She never talks.Other than poor service, the gyoza that was served to us has a spoiled, almost chemical taste to it, and the sushi tasted wrong. Almost as if it had sat out too long, or wasn't as fresh as Sumo's normally serves. After this, everyone who dined with us got sick. I thought it was food poisoning, but chalked it up to being a stomach bug. After seeing the pictures of a roach stuck on the bottom of a freshly cut pineapple, I think I was wrong in assuming it was a stomach bug. I think my first assumption of food poisoning was right.The restaurant itself is always unclean recently. They servers don't do a good job at tidying up, and it is obvious that they don't care. I'm not sure if anyone there does care. Ants crawling all of the table, biting you occasionally. It gets worse the warmer it gets, and with the way they leave food and crumbs everywhere, its no wonder why they've food roaches and other bugs in the establishment.I get that its hard to keep pests out of restaurants. Its an endless task to do, but cleanliness is the first step. To be honest, a sushi restaurant that serves raw fish should be cleaner than most, considering what they're serving could make someone severely ill. Why they haven't called an exterminator out, I don't know. The restaurant I worked at we had a "bug night," where we covered the things that needed to be covered, and put things up for the guy to come out and spray for bugs. I never saw a single bug, other than the occasional fly that flew in with someone. (Keep in mind, I wasn't just a server at this establishment, I also helped manage.)Sumos need to fire and rehire an all new waitstaff. They need to get people in there who actually care about their job, and the establishment itself. I told myself after repeated bad experiences with that server that I would not be back. I had almost convinced myself to give it one more try, and hopefully my experience would be better with another server. (If I was lucky to get someone else, considering she is always there.) However, after seeing the roaches in the food, I won't be back. Not for a long time. Until they hire all new people, and call an exterminator, there's no point in going back to an establishment that doesn't care.Someone said online that Sumo's has gone downhill rapidly, and I fully agree. I steered so many people there, and its heartbreaking to see what it is today. I think the reason for that is the staff that they've hired. You have to have people that care, and its obvious that they don't. I really hope they get back to the old Sumo's soon. Until then, I won't be back.
Atmosphere: 1
Food: 1
Service: 1
Gina Griffith
It used to be my all time favorite sushi place. It has changed a lot since COVID which makes me quite sad. I still have dreams of their honeymoon though.
Atmosphere: 4
Food: 4
Service: 4
Brea May
This food is disgusting!! and the portion was big enough to feed a toddler
SheWildinFrFr
Nasty!!!
Penny Fiorentino
Was very cold, brought out one item ...my friend ate his meal by the time I got mine 17dollar sushi...rediculious...Roaches in the food!Roaches in the food,!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried, Sashimi
Michael Coley
This place has cockroaches in the kitchen and have found them in my food and they still expect you to pay like the bugs are no big deal
Hunter Boles
Bugs and roaches in food but manager will claim it’s normal for fruit to attract them, on top of that not want to discount meals and still pay full price. Wouldn’t come
Atmosphere: 1
Food: 1
Service: 1
Brandon Walls
Roaches
David Shouse
This place is infested with roaches. Walked in to pick up an order and saw them crawling on the wall behind the counter and Immediately walked out. Just needs better sanitation policies, do not get sick by eating here.
DO NOT EAT AT SUMO SUSHI IN SHELBY NC!!!I met my friend for lunch and was over halfway eating my food. Went to pick up my pineapple and found this on it! There is also a leg from another LARGER bug on it as well. I am almost 80% sure this is a roach and the leg is to another roach” ? I told the manager and all she said was “I am so sorry I can give you 10% off” and I replied with “are you kidding me? It’s a whole freaking bug!” So she went back to the kitchen.. came back and said “I can give you 25% off”. At this point I just said whatever and paid with the 25%. I shouldn’t have paid at all.. but me being me. I did. I will NEVER go back again. ?
Ali Lafferty
WE ARE A CLEAN ENVIRONMENT! BEST SUSHI IN TOWN!!!!!! and it’s fruit!!!fruit will have bugs sometimes!! we will be checking better!!!! it won’t happen again i promise y’all. we slave all day long to make and serve y’all’s food with love. Don’t do us like that???
Atmosphere: 5
Food: 5
Service: 5
Sammi Kwas
Don't eat here unless you like bug in your food.
Atmosphere: 1
Food: 1
Service: 1
Tory Shepherd
if I could give this place 0 stars I would. Sadly it’s not based on the food but the service is absolutely the worst I’ve ever had. I called in an order, went to pick it up to find they gave it to someone else. In theory not that big of a deal, mistakes happen. What defines a business is how they respond. It took nearly 10 minutes of convincing three of the servers that I was the one who called in the order. After they realized they made a mistake. They called the person who took the wrong food and told them to bring it BACK! They then asked me if I wanted the food they brought back. Ummm NO! They said do you want us to remake the order. Let me think?- YES! I waited for another 25 minutes for them to remake it. Meanwhile the person with the wrong food came back and instead of giving them their food and at the least giving them a discount- they credited the amount and charged them full price for their meal! Then after almost an hour after I originally called in the order they brought my food over and rung it up- charged me full price after their screw up and barely an apology. I honestly wouldn’t have mind waiting if they had just made some effort to right the wrong. There was none of that and for that reason we will never return.
I ordered a roll it was good, but I really wanted some cucumber salad and that was not it. Cucumber salad is usually marinated. You don’t go cut up a cucumber and put sauce on top, didn’t like it at all mad I paid for
Atmosphere: 3
Food: 3
Service: 3
"fruit will have bugs sometimes!!"A comment made by an employee who obviously has no idea what it is actually like in a restaurant. Sure, fresh fruit will sometimes contain bugs in the containers they are shipped in, but not when its been cleaned and cut. There was absolutely no excuse to feed someone a roach, and then turn around and only take off 25%.The comment shows how abysmal the service has been since Covid, and to be honest, it really is a shame. They used to have the best sushi around, and they used to have friendly servers.The server I had the last time I was there was rude, and never checked on us. Other than bringing our food out at completely different times, which is unacceptable in a restaurant, because a table's food should all come out at the same time.---Not fifteen minutes apart. At least, in my over ten years of experience in the restaurant industry, that's what we were taught. The only other time she visited our table was to slap the bill on it. She was rude. She always has been. I've had her in the past, and she acts like she hates her job. She never talks.Other than poor service, the gyoza that was served to us has a spoiled, almost chemical taste to it, and the sushi tasted wrong. Almost as if it had sat out too long, or wasn't as fresh as Sumo's normally serves. After this, everyone who dined with us got sick. I thought it was food poisoning, but chalked it up to being a stomach bug. After seeing the pictures of a roach stuck on the bottom of a freshly cut pineapple, I think I was wrong in assuming it was a stomach bug. I think my first assumption of food poisoning was right.The restaurant itself is always unclean recently. They servers don't do a good job at tidying up, and it is obvious that they don't care. I'm not sure if anyone there does care. Ants crawling all of the table, biting you occasionally. It gets worse the warmer it gets, and with the way they leave food and crumbs everywhere, its no wonder why they've food roaches and other bugs in the establishment.I get that its hard to keep pests out of restaurants. Its an endless task to do, but cleanliness is the first step. To be honest, a sushi restaurant that serves raw fish should be cleaner than most, considering what they're serving could make someone severely ill. Why they haven't called an exterminator out, I don't know. The restaurant I worked at we had a "bug night," where we covered the things that needed to be covered, and put things up for the guy to come out and spray for bugs. I never saw a single bug, other than the occasional fly that flew in with someone. (Keep in mind, I wasn't just a server at this establishment, I also helped manage.)Sumos need to fire and rehire an all new waitstaff. They need to get people in there who actually care about their job, and the establishment itself. I told myself after repeated bad experiences with that server that I would not be back. I had almost convinced myself to give it one more try, and hopefully my experience would be better with another server. (If I was lucky to get someone else, considering she is always there.) However, after seeing the roaches in the food, I won't be back. Not for a long time. Until they hire all new people, and call an exterminator, there's no point in going back to an establishment that doesn't care.Someone said online that Sumo's has gone downhill rapidly, and I fully agree. I steered so many people there, and its heartbreaking to see what it is today. I think the reason for that is the staff that they've hired. You have to have people that care, and its obvious that they don't. I really hope they get back to the old Sumo's soon. Until then, I won't be back.
Atmosphere: 1
Food: 1
Service: 1
It used to be my all time favorite sushi place. It has changed a lot since COVID which makes me quite sad. I still have dreams of their honeymoon though.
Atmosphere: 4
Food: 4
Service: 4
This food is disgusting!! and the portion was big enough to feed a toddler
Nasty!!!
Was very cold, brought out one item ...my friend ate his meal by the time I got mine 17dollar sushi...rediculious...Roaches in the food!Roaches in the food,!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried, Sashimi
This place has cockroaches in the kitchen and have found them in my food and they still expect you to pay like the bugs are no big deal
Bugs and roaches in food but manager will claim it’s normal for fruit to attract them, on top of that not want to discount meals and still pay full price. Wouldn’t come
Atmosphere: 1
Food: 1
Service: 1
Roaches
This place is infested with roaches. Walked in to pick up an order and saw them crawling on the wall behind the counter and Immediately walked out. Just needs better sanitation policies, do not get sick by eating here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
DO NOT EAT AT SUMO SUSHI IN SHELBY NC!!!I met my friend for lunch and was over halfway eating my food. Went to pick up my pineapple and found this on it! There is also a leg from another LARGER bug on it as well. I am almost 80% sure this is a roach and the leg is to another roach” ? I told the manager and all she said was “I am so sorry I can give you 10% off” and I replied with “are you kidding me? It’s a whole freaking bug!” So she went back to the kitchen.. came back and said “I can give you 25% off”. At this point I just said whatever and paid with the 25%. I shouldn’t have paid at all.. but me being me. I did. I will NEVER go back again. ?
WE ARE A CLEAN ENVIRONMENT! BEST SUSHI IN TOWN!!!!!! and it’s fruit!!!fruit will have bugs sometimes!! we will be checking better!!!! it won’t happen again i promise y’all. we slave all day long to make and serve y’all’s food with love. Don’t do us like that???
Atmosphere: 5
Food: 5
Service: 5
Don't eat here unless you like bug in your food.
Atmosphere: 1
Food: 1
Service: 1
if I could give this place 0 stars I would. Sadly it’s not based on the food but the service is absolutely the worst I’ve ever had. I called in an order, went to pick it up to find they gave it to someone else. In theory not that big of a deal, mistakes happen. What defines a business is how they respond. It took nearly 10 minutes of convincing three of the servers that I was the one who called in the order. After they realized they made a mistake. They called the person who took the wrong food and told them to bring it BACK! They then asked me if I wanted the food they brought back. Ummm NO! They said do you want us to remake the order. Let me think?- YES! I waited for another 25 minutes for them to remake it. Meanwhile the person with the wrong food came back and instead of giving them their food and at the least giving them a discount- they credited the amount and charged them full price for their meal! Then after almost an hour after I originally called in the order they brought my food over and rung it up- charged me full price after their screw up and barely an apology. I honestly wouldn’t have mind waiting if they had just made some effort to right the wrong. There was none of that and for that reason we will never return.
Service: 1
Food was excellent...
Atmosphere: 5
Food: 5
Service: 5