I specifically go to this location and I go very frequently because it’s close to where I live and I don’t ever have any complaints about this Subway. I don’t prefer the other location in Smithfield in the plaza by the Dollar Tree. I prefer this location over that one. The food at this Subway is always good, fresh, and the employees are always super friendly and my food is made good and I’m always satisfied walking out! There’s never been any issues with my food. The only complaints that I have about this Subway is, a couple of weeks ago I came to this location around 5:30-6:00 in the evening, stopped to get some quick dinner and the door was locked, the open sign was on but not an employee in sight, I didn’t see anyone. Being’s that I didn’t want to go to the other Subway or plan on going anywhere else, I decided to wait thinking possibly the employee was on break and it wouldn’t be long before they would come and unlock the door and serve me. Unfortunately, I ended up waiting for over an hour just for no one to come and I ended up leaving. I went yesterday around the same time as I did a couple of weeks ago and it was the same situation. I walked up to the door, the door was locked and again, no employee in sight and the open sign was on. But I decided yesterday not to wait because I wasn’t sure if anyone was in there or not and I wasn’t sure if or how long it would be before someone to come. Before I went a couple of weeks ago, I also went before that and the same exact situation happened, that I experienced and explained above. So not only has this happened once or twice but it’s happened a couple of different times. In my personal opinion, this is completely unacceptable and unnecessary as a place of business! I am unsure if I’m the only one that this has happened to and/or if it’s happened to anyone else? Since this has definitely happened more than twice, this place will continue to loose a lot of business especially whenever something like this is currently happening. This shouldn’t continue to happen. With that being said and since this behavior is continuously being tolerated and is allowed multiple times on different occasions, this easily shows that is for sure poor management and no communication skills whatsoever! Whoever it is that works and is working at night and locking the door during opening hours, I believe that something needs to be done and management definitely needs to intervene and investigate why this has been happening majority of the time and leading on this situation so this can be quickly resolved, prevented so it doesn’t happen again. Immediately! I’m not normally the kind or type of person to complain, easily bothered, or leave a review about any situation especially dealing with this location but again, with this happening more than twice I will definitely leave a review on my terms and experience so that this is well-known of and hopefully, something is done and actions are taken and someone is held accountable for this, as soon as possible! I’m not completely sure if management looks at any of these reviews. This is not good for customer service and I don’t consider this good customer care!
Atmosphere: 3
Food: 3
Service: 3
Noah Richards
Ms. Melissa was fun and hilarious. Follow what I wanted to a T. Will be back again.
Atmosphere: 5
Food: 5
Service: 5
Gracie Reaves
I ordered a Coke, I was told the fountains weren't working. So, I grabbed a drink out of the freezer. The drink had mold in it. I informed the employee and she told me to grab another one. That one had mold in it too. finally, she went to the back and grabbed me a Coke. But it was hot. And I was told to put ice in a cup and pour the Coke in there. I am very disappointed and extremely disgusted. I will not be going here again. I would suggest cleaning the freezer and throwing away the drinks, who knows how many other drinks have mold in them?
Atmosphere: 1
Food: 1
Service: 1
Selena Antonio
Dirty place , didn’t Cook chicken well . Bad service it’s disgusting
Atmosphere: 1
Food: 1
Service: 1
MICHAEL Sommers
This location is very disgusting, the area where they make the sandwiches is very dirty and the products should be fresh, they are frozen rating-10
Atmosphere: 1
Food: 1
Service: 3
Ann Coyer
The young man that took my order was awesome. I think his name is Dylan. I'll be back!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club
David Guynn
2nd time at this Subway, first visit out of tea, came in for the 2nd visit and was informed they were out of bacon and once again out of tea? I watched the staff carefully and come to the conclusion that they are very lazy and have no idea what a good work ethic is. It is sad that this subway location has such incompetent people that have no work ethic or personal pride and also lacks personal initiative and life ambition.
Atmosphere: 1
Food: 2
Service: 2
Shawn
Looking for a subway club, "oh were out of turkey" so I said OK just add some extra ham.... Didn't happen. Got our drinks, no ice. Went for a Dr. pepper, it's out.$30+ for items that they were out of, ridiculous!Definitely was not impressed. Wish I would've went to Jersey Mike's instead.
Atmosphere: 2
Food: 1
Service: 2
Lex Talionis
Placed order online, 1 Footlong Italian BMT and 1 Footlong Tuna with double meat. Picked up order came home and when wife upend her Italian BMT it wasn’t even cut, I opened my Tuna and all the Tuna was in one half the sandwich and veggies were in the other half. And no double meat to top it off. Unless you look at the half with all the Tuna then there might be double for the half it was on. Will never go back to that Subway ever
Atmosphere: 1
Food: 1
Service: 1
Kayne Toland
terrible service.. they had no manners at all! there ice machine had no ice in it. and then they somehow don’t do mean deals?? all though it’s on there sign!
The employees were extremely rude. The employees were raised without a lick of manners.The price for 5 6 inch subs was $65.00 and we were told they don’t offer a meal deal.The employees parked in the 2 front parking stalls?The ice machine didn’t work so they got us ice from the “back”.The glasses of ice came out with specs of black all over in the ice.Terrible experience
Parking: The employees park in the front parking spots.
Atmosphere: 1
Food: 1
Service: 1
Courtney Toland
We paid $68 for 5 of us to eat dinner here tonight. The two boys working were so rude. Worst service we’ve ever had anywhere we’ve ever been! They didn’t have iced tea made, they had no ice, the ice they did have was from the back and had dirt or something black mixed in with it. Will NEVER come back here again!
Atmosphere: 1
Food: 1
Service: 1
Tyquon Dupree
Employees acted like they didn't want to serve me
Service: 1
Birdie CC
I keep trying to give this Subway a chance. Came here months ago where the employees were talking instead of serving customers. I was craving Subway today. Employees again talking about damaging the other’s car and who came to work first. Wanted meal deal with drink. Fountain drink not working. Always something at this Subway.
Atmosphere: 1
Food: 3
Service: 1
Bj
First couple of times with the African american ladies were great. Last two times with the white lady not so much. First time she said they stopped doing chopped salad for months when I had just got one the day prior. Then today I go in she's sweeping then grabs gloves with hands DID NOT wash hands and was touching the surface area that touches the food. I can't stand bacteria and germs and was grossed out so I dipped. Will not ever return here. Bad sanitation and service
I specifically go to this location and I go very frequently because it’s close to where I live and I don’t ever have any complaints about this Subway. I don’t prefer the other location in Smithfield in the plaza by the Dollar Tree. I prefer this location over that one. The food at this Subway is always good, fresh, and the employees are always super friendly and my food is made good and I’m always satisfied walking out! There’s never been any issues with my food. The only complaints that I have about this Subway is, a couple of weeks ago I came to this location around 5:30-6:00 in the evening, stopped to get some quick dinner and the door was locked, the open sign was on but not an employee in sight, I didn’t see anyone. Being’s that I didn’t want to go to the other Subway or plan on going anywhere else, I decided to wait thinking possibly the employee was on break and it wouldn’t be long before they would come and unlock the door and serve me. Unfortunately, I ended up waiting for over an hour just for no one to come and I ended up leaving. I went yesterday around the same time as I did a couple of weeks ago and it was the same situation. I walked up to the door, the door was locked and again, no employee in sight and the open sign was on. But I decided yesterday not to wait because I wasn’t sure if anyone was in there or not and I wasn’t sure if or how long it would be before someone to come. Before I went a couple of weeks ago, I also went before that and the same exact situation happened, that I experienced and explained above. So not only has this happened once or twice but it’s happened a couple of different times. In my personal opinion, this is completely unacceptable and unnecessary as a place of business! I am unsure if I’m the only one that this has happened to and/or if it’s happened to anyone else? Since this has definitely happened more than twice, this place will continue to loose a lot of business especially whenever something like this is currently happening. This shouldn’t continue to happen. With that being said and since this behavior is continuously being tolerated and is allowed multiple times on different occasions, this easily shows that is for sure poor management and no communication skills whatsoever! Whoever it is that works and is working at night and locking the door during opening hours, I believe that something needs to be done and management definitely needs to intervene and investigate why this has been happening majority of the time and leading on this situation so this can be quickly resolved, prevented so it doesn’t happen again. Immediately! I’m not normally the kind or type of person to complain, easily bothered, or leave a review about any situation especially dealing with this location but again, with this happening more than twice I will definitely leave a review on my terms and experience so that this is well-known of and hopefully, something is done and actions are taken and someone is held accountable for this, as soon as possible! I’m not completely sure if management looks at any of these reviews. This is not good for customer service and I don’t consider this good customer care!
Atmosphere: 3
Food: 3
Service: 3
Ms. Melissa was fun and hilarious. Follow what I wanted to a T. Will be back again.
Atmosphere: 5
Food: 5
Service: 5
I ordered a Coke, I was told the fountains weren't working. So, I grabbed a drink out of the freezer. The drink had mold in it. I informed the employee and she told me to grab another one. That one had mold in it too. finally, she went to the back and grabbed me a Coke. But it was hot. And I was told to put ice in a cup and pour the Coke in there. I am very disappointed and extremely disgusted. I will not be going here again. I would suggest cleaning the freezer and throwing away the drinks, who knows how many other drinks have mold in them?
Atmosphere: 1
Food: 1
Service: 1
Dirty place , didn’t Cook chicken well . Bad service it’s disgusting
Atmosphere: 1
Food: 1
Service: 1
This location is very disgusting, the area where they make the sandwiches is very dirty and the products should be fresh, they are frozen rating-10
Atmosphere: 1
Food: 1
Service: 3
The young man that took my order was awesome. I think his name is Dylan. I'll be back!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club
2nd time at this Subway, first visit out of tea, came in for the 2nd visit and was informed they were out of bacon and once again out of tea? I watched the staff carefully and come to the conclusion that they are very lazy and have no idea what a good work ethic is. It is sad that this subway location has such incompetent people that have no work ethic or personal pride and also lacks personal initiative and life ambition.
Atmosphere: 1
Food: 2
Service: 2
Looking for a subway club, "oh were out of turkey" so I said OK just add some extra ham.... Didn't happen. Got our drinks, no ice. Went for a Dr. pepper, it's out.$30+ for items that they were out of, ridiculous!Definitely was not impressed. Wish I would've went to Jersey Mike's instead.
Atmosphere: 2
Food: 1
Service: 2
Placed order online, 1 Footlong Italian BMT and 1 Footlong Tuna with double meat. Picked up order came home and when wife upend her Italian BMT it wasn’t even cut, I opened my Tuna and all the Tuna was in one half the sandwich and veggies were in the other half. And no double meat to top it off. Unless you look at the half with all the Tuna then there might be double for the half it was on. Will never go back to that Subway ever
Atmosphere: 1
Food: 1
Service: 1
terrible service.. they had no manners at all! there ice machine had no ice in it. and then they somehow don’t do mean deals?? all though it’s on there sign!
Restaurantji Recommends
The employees were extremely rude. The employees were raised without a lick of manners.The price for 5 6 inch subs was $65.00 and we were told they don’t offer a meal deal.The employees parked in the 2 front parking stalls?The ice machine didn’t work so they got us ice from the “back”.The glasses of ice came out with specs of black all over in the ice.Terrible experience
Parking: The employees park in the front parking spots.
Atmosphere: 1
Food: 1
Service: 1
We paid $68 for 5 of us to eat dinner here tonight. The two boys working were so rude. Worst service we’ve ever had anywhere we’ve ever been! They didn’t have iced tea made, they had no ice, the ice they did have was from the back and had dirt or something black mixed in with it. Will NEVER come back here again!
Atmosphere: 1
Food: 1
Service: 1
Employees acted like they didn't want to serve me
Service: 1
I keep trying to give this Subway a chance. Came here months ago where the employees were talking instead of serving customers. I was craving Subway today. Employees again talking about damaging the other’s car and who came to work first. Wanted meal deal with drink. Fountain drink not working. Always something at this Subway.
Atmosphere: 1
Food: 3
Service: 1
First couple of times with the African american ladies were great. Last two times with the white lady not so much. First time she said they stopped doing chopped salad for months when I had just got one the day prior. Then today I go in she's sweeping then grabs gloves with hands DID NOT wash hands and was touching the surface area that touches the food. I can't stand bacteria and germs and was grossed out so I dipped. Will not ever return here. Bad sanitation and service
Atmosphere: 1
Food: 1
Service: 1
Loading...