The service is just okay and when I do eat here the food is decent. However, whoever owns this store doesn't give a damn about the customer's experience... They don't even give you the option to order at the counter only at the kiosk and then the items on the kiosk don't match the items on their menu board nor the items on the app. Every time I come here there's an issue with something so this is going to be my last time here. And technically I'm leaving without ordering. So good luck if you choose this location. Unfortunately it's the only one in Smithfield. I suggest Don Betos... Authentic Mexican food for a good price.
Jim O'Malley
Great stuff
Atmosphere: 4
Food: 5
Service: 4
Lisa Marie
Friendly staff, quickly served through drive through!
Atmosphere: 5
Food: 5
Service: 5
Tristan Chesney
Its like every time i get something here they always forget the major thing would NOT recommend coming here
Atmosphere: 1
Food: 1
Service: 1
tammie harris
My whole order was wrong…. First I ask for no beans on my Mexican pizza.. of course there were beans placed on the pizza.. second when I went into the bag to grab a taco, all the toppings went flying into the air, due to improper wrapping!! Last but not least I asked for a frozen drink.. what I received was a frozen drink with ice cubes in it as well!! WTH..15.00 down the drain!!!
Atmosphere: 1
Food: 1
Service: 1
Adam Jernigan
Moldy ceiling tiles falling apart, drink fountain area reeks of mold, the men's rest room soap dispenser hasn't worked for over two weeks now. Service is normally ok, but last time here it was horrible. I asked to speak to the manager and was told the managers were talking to each other. My order was over 20 minutes late (I ordered ahead with the mobile app, had time to drive there and still had to wait 20 minutes) and was missing items and one item was completely wrong. *Edit* Broke down and went back recently. The men's bathroom soap dispenser is still busted. It's been over two months now since it worked. It's the only soap dispenser in the bathroom.
Atmosphere: 1
Food: 1
Service: 1
M. Kat
Filthy is an understatement. My husband and I got food poisoning from this location. I'm not surprised
When I showed up to pick up my order... I wish to God I could have canceled. The lobby was absolute filth. The bathrooms have non-working soap dispensers in both the male and female bathrooms So obviously no one's washing their hands..... The place wreaked of mold and urine.
The drink station was absolutely filthy.
Whoever does their health inspection is taking bribes because they had a 100 health rating and there's absolutely no way. So big fail on Smithfield Johnston County for allowing this facility to be in this state of filth and passing them?!?
The food was absolutely pathetic and I wish I had not spent 20.00 for two things. Never ever again will I eat here or at any other taco bell location
Atmosphere: 1
Food: 1
Service: 1
Michael Meyer
I love this Taco Bell. They always have their act together and get orders done promptly for drive thru or take out. Been visiting The bell since the 90’s.
Katerina Alameda
Im allergic to jalapenos, I asked for plain fries. I ended up getting everything in my fries including the item I'm very allergic too. I couldn't eat my taco also cause I don't know if your hands touched the item im allergic to, then my tacos. Luckily door dash refunded me. But it's disappointing when one can't follow easy directions, such as plain fries. Everytime I order from here,.something is missing, or something is bad or something is added that's not supposed to be. I will not be ordering again.
Atmosphere: 1
Food: 1
Service: 1
M CG
Don't rush me while I'm looking at the menu. Be grateful for your job & be nice to customers that are nice to you.
Somehow got one order wrong twice. First they gave us the wrong drink and blamed it on a “system error,” then gave us 2 cinnabon delights instead of 12 because their workers can’t count to twelve apparently. We were given the correct items after but the woman in the drive through was incredibly rude. What is going on with the workers here??? I understand you have a minimum wage job but have some decency PLEASE.
Atmosphere: 1
Food: 1
Service: 1
L
I’m usually quite cautious when ordering from here because of the time it takes for the food to be made or my food to be incorrect. And I always feel bad because when I see people ask for their food to be remade the team members would get upset and give unprofessional responses. I have just moved here recently and used to go to an awesome Taco Bell back where I used to be. But here, when the times are busy, the atmosphere becomes thick and unpleasant. Makes me regret not making a good review towards my old Taco Bell location that I can’t visit anymore. Also, unsure if I found a pen or a syringe slide from under the front desk. I didn’t want to touch it but seeing that slide out made me question the food I was eating…
Atmosphere: 1
Food: 3
Service: 2
Robert England
We both vomited within 30 minutes of eating here!
Atmosphere: 1
Food: 1
Service: 1
Michael Mills
Horrible Customer Service Management Sucks And Is Horrible Also The Entire Crew Acts Like They Don’t See Nobody or Hear Anyone At All Theh Dont Try To Help You In Any Way At All And It Tales Entirely Wayyyyyyy To Long To Make A Taco So I Highly Recommend That NOBODY Eats At This Location Here At All & For The Higher Up People Who Works At Taco Bell The Time and Date Is Wednesday, July 23 And the time is 12:50 PM I High Want To Say That These Employees That Work At The Time Of This Matter Should Be Fired For Simply Not Caring Or Even acknowledging That customers are here and need help more then a kiosk system can give them. Also They Wouldn’t Give The Managers name Either I also was going to Dine Inside But Ended Up Having to leave because I was on my lunch break and it took almost my entire lunch break for my one simple order so I had to leave. This is very very disappointing and I will never eat here ever again at this location. This is truly truly a letdown especially with Taco Bell because I love Taco Bell but this truly just let me down.
Christine Daniels
Ordered a Mexican pizza with extra cheese and sour cream and what they gave me was not worth the money I spent for extra. Sorry but things are too expensive to not get what you pay for. Even fast food.
The service is just okay and when I do eat here the food is decent. However, whoever owns this store doesn't give a damn about the customer's experience... They don't even give you the option to order at the counter only at the kiosk and then the items on the kiosk don't match the items on their menu board nor the items on the app. Every time I come here there's an issue with something so this is going to be my last time here. And technically I'm leaving without ordering. So good luck if you choose this location. Unfortunately it's the only one in Smithfield. I suggest Don Betos... Authentic Mexican food for a good price.
Great stuff
Atmosphere: 4
Food: 5
Service: 4
Friendly staff, quickly served through drive through!
Atmosphere: 5
Food: 5
Service: 5
Its like every time i get something here they always forget the major thing would NOT recommend coming here
Atmosphere: 1
Food: 1
Service: 1
My whole order was wrong…. First I ask for no beans on my Mexican pizza.. of course there were beans placed on the pizza.. second when I went into the bag to grab a taco, all the toppings went flying into the air, due to improper wrapping!! Last but not least I asked for a frozen drink.. what I received was a frozen drink with ice cubes in it as well!! WTH..15.00 down the drain!!!
Atmosphere: 1
Food: 1
Service: 1
Moldy ceiling tiles falling apart, drink fountain area reeks of mold, the men's rest room soap dispenser hasn't worked for over two weeks now. Service is normally ok, but last time here it was horrible. I asked to speak to the manager and was told the managers were talking to each other. My order was over 20 minutes late (I ordered ahead with the mobile app, had time to drive there and still had to wait 20 minutes) and was missing items and one item was completely wrong. *Edit* Broke down and went back recently. The men's bathroom soap dispenser is still busted. It's been over two months now since it worked. It's the only soap dispenser in the bathroom.
Atmosphere: 1
Food: 1
Service: 1
Filthy is an understatement.
My husband and I got food poisoning from this location.
I'm not surprised
When I showed up to pick up my order... I wish to God I could have canceled. The lobby was absolute filth.
The bathrooms have non-working soap dispensers in both the male and female bathrooms So obviously no one's washing their hands.....
The place wreaked of mold and urine.
The drink station was absolutely filthy.
Whoever does their health inspection is taking bribes because they had a 100 health rating and there's absolutely no way.
So big fail on Smithfield Johnston County for allowing this facility to be in this state of filth and passing them?!?
The food was absolutely pathetic and I wish I had not spent 20.00 for two things.
Never ever again will I eat here or at any other taco bell location
Atmosphere: 1
Food: 1
Service: 1
I love this Taco Bell. They always have their act together and get orders done promptly for drive thru or take out. Been visiting The bell since the 90’s.
Im allergic to jalapenos, I asked for plain fries. I ended up getting everything in my fries including the item I'm very allergic too. I couldn't eat my taco also cause I don't know if your hands touched the item im allergic to, then my tacos.
Luckily door dash refunded me. But it's disappointing when one can't follow easy directions, such as plain fries. Everytime I order from here,.something is missing, or something is bad or something is added that's not supposed to be. I will not be ordering again.
Atmosphere: 1
Food: 1
Service: 1
Don't rush me while I'm looking at the menu. Be grateful for your job & be nice to customers that are nice to you.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Somehow got one order wrong twice. First they gave us the wrong drink and blamed it on a “system error,” then gave us 2 cinnabon delights instead of 12 because their workers can’t count to twelve apparently. We were given the correct items after but the woman in the drive through was incredibly rude. What is going on with the workers here??? I understand you have a minimum wage job but have some decency PLEASE.
Atmosphere: 1
Food: 1
Service: 1
I’m usually quite cautious when ordering from here because of the time it takes for the food to be made or my food to be incorrect. And I always feel bad because when I see people ask for their food to be remade the team members would get upset and give unprofessional responses. I have just moved here recently and used to go to an awesome Taco Bell back where I used to be. But here, when the times are busy, the atmosphere becomes thick and unpleasant. Makes me regret not making a good review towards my old Taco Bell location that I can’t visit anymore.
Also, unsure if I found a pen or a syringe slide from under the front desk. I didn’t want to touch it but seeing that slide out made me question the food I was eating…
Atmosphere: 1
Food: 3
Service: 2
We both vomited within 30 minutes of eating here!
Atmosphere: 1
Food: 1
Service: 1
Horrible Customer Service Management Sucks And Is Horrible Also The Entire Crew Acts Like They Don’t See Nobody or Hear Anyone At All Theh Dont Try To Help You In Any Way At All And It Tales Entirely Wayyyyyyy To Long To Make A Taco So I Highly Recommend That NOBODY Eats At This Location Here At All & For The Higher Up People Who Works At Taco Bell The Time and Date Is Wednesday, July 23 And the time is 12:50 PM I High Want To Say That These Employees That Work At The Time Of This Matter Should Be Fired For Simply Not Caring Or Even acknowledging That customers are here and need help more then a kiosk system can give them. Also They Wouldn’t Give The Managers name Either I also was going to Dine Inside But Ended Up Having to leave because I was on my lunch break and it took almost my entire lunch break for my one simple order so I had to leave. This is very very disappointing and I will never eat here ever again at this location. This is truly truly a letdown especially with Taco Bell because I love Taco Bell but this truly just let me down.
Ordered a Mexican pizza with extra cheese and sour cream and what they gave me was not worth the money I spent for extra. Sorry but things are too expensive to not get what you pay for. Even fast food.
Atmosphere: 4
Food: 2
Service: 4
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