Chipotle Mexican Grill

The food is tasty but I never get a full bowl here. Every chipotle I have been to, my bowl is full and I can’t finish it in one sitting. I’m still very hungry after completing my bowl at this location. Customer service is horrible as well. There has been a time I ordered online and they didn’t even have their order. We had to wait an additional 20 minutes for my order. Today, I was in the Chipotlane and the guy ignored us instead of asking us the name of the order and telling us he will be right with us. I’m done with this location. I will just drive out of town if I want Chipotle.

Atmosphere: 4

Food: 4

Service: 2

Terrible, lazy staff. I have ordered a burrito multiple times from this location and multiple times they have sent a burrito bowl instead of a burrito. Pure laziness.

Service: 1

If you expect good portions from this chiptole then don't come here. Either management teaches their workers to give the least amount of portions or the workers here simply don't care for their customers.
I asked for double protein when I said if I could have a little bit more meat and he said it would be extra, so I got the double protein and he gave me less than half of what the first portion was. On top of this, I guess I was met by some shift leader or supervisor that said I would have to wait 10 minutes for them to be ready which is fine but to yell it across the restaurant in a non-polite way doesn't sit well with most people who come in with a decent attitude. I am not the type to write a review but this chipotle genuinely sucks and I hope you guys steer away from this one. This is not the first time.
2/10

Atmosphere: 1

Food: 4

Service: 1

Statesville Chipolte was killing it today! They had a line to the door and never missed a beat. The food was being replaced fast, they were a well ouled machine. They did a fantastic job working through the rush 👏

Atmosphere: 5

Food: 5

Service: 5

We were a total of 7 people (1 tween kid) who visited Chipotle yesterday.

We ordered 4 Veggie🥗 Bowls 🥣 and 3 drinks 🥤
We all loved the food. We ordered White Clinto Rice, Sauted Veggies (Bell Pappers and Onions), Corn 🌽, Cheese 🧀, Pico de Gallo, Hot Sauce, and Gaucamole. It was all delicious.

They have also have Drive through if you wish to pick up food. 😊

Atmosphere: 5

Food: 5

Service: 5

I had one of the worst customer service experience here at Chipotle on 6/8/25 at about 11:20am. Long story short the middle aged shift manager on duty allows and even feeds into her employees being disrespectful to the customer. Wish this wasn’t the case since this is the closest Chipotle to my house. However I will not go back. And Chipotle doesn’t care, the response to this review led nowhere except an automatic massage saying sorry for your experience.

Atmosphere: 1

Service: 1

I stopped for lunch here at 11:30 July 10
The Food was cold. The guacamole was made with unripe avocado, big fat slices that were so hard I could not cut through them with a plastic knife. The music was so loud the people behind the counter could not hear me and the gal at the register was cold and blunt. The tables were clean as was everything i saw.
I do not plan on returning here for lunch again.

Atmosphere: 1

Food: 1

Service: 1

I don't like their tortillas,super chewy, and hard to bite thru,havent had 1 meal I've liked from here yet

Atmosphere: 4

Food: 2

Service: 4

They play games to get you to pay for double meat for a regular portion at other locations. They will put half a spoon or less on your meal then if you ask for the rightful portion they say you need to pay for double meat.

Atmosphere: 3

Food: 3

Service: 1

If I could leave 0 stars, I would, no work ethic from employees. Too much to type, not even worth it. Im surprise their rating is as high as a 3.
Worthless staff!!! Keep up that poor work ethic and fast food is your future for the rest of your life.

Atmosphere: 1

Food: 3

Service: 1

I was served very little food by a black woman during the afternoon shift. I won't go back... very bad service.

Service: 1

The food never disappoints at Chipotle. This location in particular did not have wonderful service, but at least they got us through quickly. I can’t expect all food service employees to be chipper, so still a good experience.

Atmosphere: 3

Food: 5

Service: 3

Great food great service, workers were very kind and funny, great experience

Atmosphere: 5

Food: 5

Service: 5

Pretty reliable as far as quality of food.

stopped coming here after I noticed flies 3 visits in a row. gross