Red Lobster

We were so hungry and tired after a long drive. Our server, Marissa, was great. She was friendly, quick, and made sure we had everything we needed.

Atmosphere: 5

Food: 5

Service: 5

Came in with the family and was glad I did. Everything was exceptional from start to finish. When we arrived we were greeted with a smile from Zoe who made sure we were seated promptly. She even had provided friendly conversation on the way to our table.

Once seated we were served by Jeremaine who gave great recommendations on what to order and was very friendly during our meal. Food came out quick and drink stayed full throughout the whole experience. Thank you Zoe and Jeremaine for helping make our experience.

Atmosphere: 5

Food: 5

Service: 5

Our waiter Jermaine was a joke. Did the bare minimum and brought the check to our table with help. Insinuating something……didn’t bring plates for bread or appetizers… and had to be hunted down for drinks….

Atmosphere: 1

Food: 3

Service: 1

Zoe was so much when we walked in. I had to leave a review for her. She helped us find the best table and helped with choosing an appetizer on our way over to the table.

Atmosphere: 5

Food: 5

Service: 5

Love coming here Zoe is always so welcoming and friendly the food always delicious

Atmosphere: 5

Food: 5

Service: 5

Zoe is an excellent host! She’s always willing to accommodate and goes out of her way to help all the servers. Super reliable, attentive, and a true team player, she makes the whole shift run smoother

Atmosphere: 5

Food: 5

Service: 5

This place was great! The food was good, the service was great! We were met by the host her name was zoe and she was so helpful and kind! I definitely recommend

Atmosphere: 5

Food: 5

Service: 5

Think we were there right at shift change and maybe our waitress kind of got lost in the sauce. Other than that, great experience!

Atmosphere: 5

Food: 5

Service: 3

Have been seeing the commercials about how Red Lobster has changed. Thought I would give it a try. In the commercials they say they got the cheddar biscuits right the 1st time. Well, that all they got right. Saw online about Happy Hour and $5 drinks and $2 off appetizers. When I got there and asked about Happy Hour, was told it was only on appetizers. Should have left then. Ordered an appetizer and a Long Island Iced Tea. $27! The drink was $12.95 and I swear there was Zero alcohol. A long island iced tea has several different types of alcohol in it. I get the inflated price, but it should actually have some alcohol in it. I was able to drink it like a regular Lipton Ice Tea. There was also NO DISCOUNT for the appetizer... even having asked about the Happy Hour Discount....Nothing FULL PRICE. Ordered the popcorn shrimp. Even though the quantity was good, the quality was HORRIBLE. I attempted to eat the shrimp....not happening.
If I had gone to the grocery store and purchased frozen Gordon's popcorn shrimp, I would have probably gotten a better meal. I know it's not the server's fault the meal was inedible and I would have tipped him 20%. Again, it was $27 and change, I gave him $40 and the correct change. I got $13 back. So he only got a $3 tip. Which was excessive for the quality of the meal, but again, not the servers fault. Servers need to realize if the customer is paying cash the change is probably where the tip is coming from. So the $13 should have been 1 $5 and 8 $1's. Not a ten and 3 $1s.
Summary, the commercials are lying about how Red Lobster has changed. Maybe the others around the country have changed. However, the one in Statesville hasn't changed and doesn't appear to be going to change.

I had a fantastic dining experience at Red Lobster thanks to the amazing service from host Zoe and our wonderful waitress Marissa!

Zoe greeted us with a warm smile and was incredibly friendly and welcoming right from the moment we walked in. She made sure we were seated quickly and comfortably, which set the tone for the rest of our meal.

Marissa was absolutely outstanding—attentive, kind, and very knowledgeable about the menu. She checked on us often without being intrusive, got every detail of our order right, and made sure we had everything we needed throughout the meal. Her positive energy and professionalism truly made our visit special.

Great food and even better service—thank you, Zoe and Marissa, for making our night so enjoyable. We’ll definitely be coming back!

Atmosphere: 5

Food: 5

Service: 5

Red lobster really going all out to make customers feel special

Atmosphere: 5

Food: 5

Service: 5

Very good attention from Marquis

Atmosphere: 5

Food: 5

Service: 5

Most of the food we have had here is always very good. Biscuits of course are great. Now, the new crab boils are where the ball was dropped. They are TINY compared to some pics I've seen, and I didn't like the garlic butter or cajun seasonings. The photo shows my 14 ye Olds hand with the $44dollar plate. That wasn't even enough food for him. I'd recommend plenty of other plates, but definitely NOT their seafood boils.

Atmosphere: 5

Food: 3

Service: 5

Great food. Excellent service.

Atmosphere: 5

Food: 5

Service: 5

We got seated fast but thats where it ended.
We sat for 15 minutes and observed another table get up and leave. Then another couple came in a few minutes later got seated and within minutes they had drinks and bread. Still no one came to greet us or take our drink order. The hostess was really kind when I brought it to her attention and offered to reseat us. There were a couple of waiters walking around, but none seemed interested in waiting a table. We ended up going across the street to Olive Garden, so did the other table.
Probably will not be back to this location.

Service: 1