Clean place and lots of space to sit. Employees were friendly. I’d highly recommend
Atmosphere: 5
Food: 5
Service: 5
BiggDaddy
My wife and I have been ordering from subway on cinema dr for years. But as usual, there's always that one time that you place your order expecting to receive what was rightfully bought and paid for that things go south. Ours was last evening 5/2/25 @ around 7:15 pm. I'd placed our order thru the app as usual. And since my wife was already out close to this particular location I asked her to pick it up. As she did. Now I didn't bother to mention that our order would be consisting of 2 different items as I'd never had the need to before. But as said, there's always that one time that things turn. After arriving home I noticed that one of our items was missing. So I returned to subway. Upon arrival I explained to one of the team members that an item was missing. She then took the bag looked inside then at me as to suggest where is it. And I was like, what you looking at me for. You didn't prepare the 2nd item. She then goes in the back to discuss the situation with the 2nd member. He then comes forward with same attitude as hers, but giving the impression we'd already eaten it and was just looking for a free replacement. Though he prepared the item I asked could we receive at least 2 cookies for my time and gas to return to the location because of their oversight. In which his reply was, I'm making you the item so there's nothing else I can do for you. The attitude that was behind that response was obvious. And my response back was, We never would have been in this position if you people would have taken the time to read the order correctly. If you even know how to read. Now I realize mistakes can and do happen. But, at least have the courtesy if you value the customer to offer a respectful apology and possibly incentive on top of the correction. Not attitude as I received from these 2 clowns. I know to some this matter wouldn't make a hell of a lot of difference. But to me it's the principal of the thing. We will not be returning to this particular location again.
Atmosphere: 1
Food: 1
Service: 1
Gabby Klein
As a service provider of 12 years who works late, I stopped into this subway after a long day( 2 week work stretch) craving a subway sub. I don’t get a complicated sub or even a toasted sub I get a simple turkey prov lettuce not toasted . The workers acted like I interrupted their Saturday night rolling eyes scoffing etc. another man walked in after me and he simply asked if they will still serving and the lady making my sub just ignored him until another girl showed up. I’ve waited tables working until 3am so the level of not only pettiness but just being rude for no reason is what made me write this post. Both subs were made in under 5 minutes and before closing hours. I understand working in the public isn’t always so fun but just the rudeness expressed here. ( if you live In statesville the other location is 5 mins way, and they have always been much nicer, willing to make your subs) & not make you feel like you’re interrupting their Saturday night. I don’t like writing negative reviews but the blatant lack of customer service was crazy.
Atmosphere: 1
Food: 1
Service: 1
Tennis Pro
This Subway was good. Seemed clean, food was fresh, no complaints.
One hint...take a coat if you decide to eat in. It was about 40 degrees outside and very chilly inside. We had coats on but couldn't wait to get outside to the sunshine.
Atmosphere: 4
Food: 5
Service: 5
William Draughan
Food looks and taste like crap you would think something as simple as a sandwich would be easy to make
Atmosphere: 2
Food: 1
Service: 2
J Kearney
There's a short little young lady that opens up every day at this store she's very nice and kind very on point about what is good and gives you good choices she's a very nice young lady
Atmosphere: 5
Food: 4
Service: 5
James Whitman
We have had issues with placing a mobile order through the subway app at other restaurants and we decided to give it another shot. Service at this location was fast, friendly and accurate. I recommend this location over others in Statesville.
Atmosphere: 5
Food: 5
Service: 5
Caleb Bradley
Walked in this MFer at 830 and was upset I was getting here late. Chino gave me absolutely A1 service late at night and didn't swear it. I don't recommend any Subway as much as I this Subway.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Roast Beef
Sissy Sissie (Sissy)
This is for customer service nor the food
Atmosphere: 5
Food: 2
Service: 5
Stephanie Deese
My husband and I decided we wanted subway for lunch, something healthy. I ordered 2 subs on the app. My husband picked them up and came home. One of our subs were not made correctly. My husband went back to the store. And they kindly made it over. But as he returns, I check the sub again and it's wrong AGAIN!! By this time, this is just too much. I go back into the store and the manager trys to correct me, and ask what's wrong with the sub. I asked her to look at the recipe and tell me what's wrong with it. She says nothing.. there is an added ingredient on it that I don't want.. so she refunded my order and said the money would be back on my account in 24 hours... so now I'm out of meal cause the manager couldn't simply read ingredients directions.. I will not return to this store.. waste of my time.
My husband and I decided we wanted subway for lunch, something healthy. I ordered 2 subs on the app. My husband picked them up and came home. One of our subs were not made correctly. My husband went back to the store. And they kindly made it over. But as he returns, I check the sub again and it's wrong AGAIN!! By this time, this is just too much. I go back into the store and the manager trys to correct me, and ask what's wrong with the sub. I asked her to look at the recipe and tell me what's wrong with it. She says nothing.. there is an added ingredient on it that I don't want.. so she refunded my order and said the money would be back on my account in 24 hours... so now I'm out of meal cause the manager couldn't simply read ingredients directions.. I will not return to this store.. waste of my time.
Atmosphere: 4
Food: 1
Service: 1
Sissy D (Sissy)
This is for customer service nor the
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Cookies
Darlene Norman
I came into town because of a funeral and was taking the family subs (something different because most people buy chicken or bbq.). I had went to the one on Broad st and got refused service because I had a very tall order. Yes it was at lunchtime because I just arrived in town but they were not busy. Only 2 people that I let in front of me. I left that store actually looking for Firehouse Subs. Unfortunately there was not one close. So I went to the Subway in Cinema drive. They were busy, it was still lunch time. I explained to the ladies that were working what I was doing and had a tall order. I wanted the veggies in the side so the sandwiches would not get soggy. They explained they didn’t do that anymore but suggested I get a vegetable tray (which the ladies in Briad st did not suggest)These ladies took my order and worked on it between the customers. They were much nicer and made my order without any complaints. Kudos to these two employees. I spent almost $100 and tipped these ladies for their excellent service. Gave me faith back into Subway. I don’t know the 2 girls names but they were wonderful. This happened Friday Dec. 30, 2022. Ladies on Cinema dr. Thank you for your excellence and attention and everyone loved the sandwiches.
0ViciousV0
Was fast and fresh. Pretty average subway experience.
Atmosphere: 3
Food: 4
Service: 4
Kathy Jones
Prefer this Subway over all others in town. Use to visit Broad St. location until orders were consistently wrong and manager there made no effort to correct.
Clean place and lots of space to sit. Employees were friendly. I’d highly recommend
Atmosphere: 5
Food: 5
Service: 5
My wife and I have been ordering from subway on cinema dr for years. But as usual, there's always that one time that you place your order expecting to receive what was rightfully bought and paid for that things go south. Ours was last evening 5/2/25 @ around 7:15 pm. I'd placed our order thru the app as usual. And since my wife was already out close to this particular location I asked her to pick it up. As she did. Now I didn't bother to mention that our order would be consisting of 2 different items as I'd never had the need to before. But as said, there's always that one time that things turn. After arriving home I noticed that one of our items was missing. So I returned to subway. Upon arrival I explained to one of the team members that an item was missing. She then took the bag looked inside then at me as to suggest where is it. And I was like, what you looking at me for. You didn't prepare the 2nd item. She then goes in the back to discuss the situation with the 2nd member. He then comes forward with same attitude as hers, but giving the impression we'd already eaten it and was just looking for a free replacement. Though he prepared the item I asked could we receive at least 2 cookies for my time and gas to return to the location because of their oversight. In which his reply was, I'm making you the item so there's nothing else I can do for you. The attitude that was behind that response was obvious. And my response back was, We never would have been in this position if you people would have taken the time to read the order correctly. If you even know how to read. Now I realize mistakes can and do happen. But, at least have the courtesy if you value the customer to offer a respectful apology and possibly incentive on top of the correction. Not attitude as I received from these 2 clowns. I know to some this matter wouldn't make a hell of a lot of difference. But to me it's the principal of the thing. We will not be returning to this particular location again.
Atmosphere: 1
Food: 1
Service: 1
As a service provider of 12 years who works late, I stopped into this subway after a long day( 2 week work stretch) craving a subway sub. I don’t get a complicated sub or even a toasted sub I get a simple turkey prov lettuce not toasted . The workers acted like I interrupted their Saturday night rolling eyes scoffing etc. another man walked in after me and he simply asked if they will still serving and the lady making my sub just ignored him until another girl showed up. I’ve waited tables working until 3am so the level of not only pettiness but just being rude for no reason is what made me write this post. Both subs were made in under 5 minutes and before closing hours. I understand working in the public isn’t always so fun but just the rudeness expressed here. ( if you live In statesville the other location is 5 mins way, and they have always been much nicer, willing to make your subs) & not make you feel like you’re interrupting their Saturday night. I don’t like writing negative reviews but the blatant lack of customer service was crazy.
Atmosphere: 1
Food: 1
Service: 1
This Subway was good. Seemed clean, food was fresh, no complaints.
One hint...take a coat if you decide to eat in. It was about 40 degrees outside and very chilly inside. We had coats on but couldn't wait to get outside to the sunshine.
Atmosphere: 4
Food: 5
Service: 5
Food looks and taste like crap you would think something as simple as a sandwich would be easy to make
Atmosphere: 2
Food: 1
Service: 2
There's a short little young lady that opens up every day at this store she's very nice and kind very on point about what is good and gives you good choices she's a very nice young lady
Atmosphere: 5
Food: 4
Service: 5
We have had issues with placing a mobile order through the subway app at other restaurants and we decided to give it another shot. Service at this location was fast, friendly and accurate. I recommend this location over others in Statesville.
Atmosphere: 5
Food: 5
Service: 5
Walked in this MFer at 830 and was upset I was getting here late. Chino gave me absolutely A1 service late at night and didn't swear it. I don't recommend any Subway as much as I this Subway.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Roast Beef
This is for customer service nor the food
Atmosphere: 5
Food: 2
Service: 5
My husband and I decided we wanted subway for lunch, something healthy. I ordered 2 subs on the app. My husband picked them up and came home. One of our subs were not made correctly. My husband went back to the store. And they kindly made it over. But as he returns, I check the sub again and it's wrong AGAIN!! By this time, this is just too much. I go back into the store and the manager trys to correct me, and ask what's wrong with the sub. I asked her to look at the recipe and tell me what's wrong with it. She says nothing.. there is an added ingredient on it that I don't want.. so she refunded my order and said the money would be back on my account in 24 hours... so now I'm out of meal cause the manager couldn't simply read ingredients directions.. I will not return to this store.. waste of my time.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
My husband and I decided we wanted subway for lunch, something healthy. I ordered 2 subs on the app. My husband picked them up and came home. One of our subs were not made correctly. My husband went back to the store. And they kindly made it over. But as he returns, I check the sub again and it's wrong AGAIN!! By this time, this is just too much. I go back into the store and the manager trys to correct me, and ask what's wrong with the sub. I asked her to look at the recipe and tell me what's wrong with it. She says nothing.. there is an added ingredient on it that I don't want.. so she refunded my order and said the money would be back on my account in 24 hours... so now I'm out of meal cause the manager couldn't simply read ingredients directions.. I will not return to this store.. waste of my time.
Atmosphere: 4
Food: 1
Service: 1
This is for customer service nor the
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Cookies
I came into town because of a funeral and was taking the family subs (something different because most people buy chicken or bbq.). I had went to the one on Broad st and got refused service because I had a very tall order. Yes it was at lunchtime because I just arrived in town but they were not busy. Only 2 people that I let in front of me. I left that store actually looking for Firehouse Subs. Unfortunately there was not one close. So I went to the Subway in Cinema drive. They were busy, it was still lunch time. I explained to the ladies that were working what I was doing and had a tall order. I wanted the veggies in the side so the sandwiches would not get soggy. They explained they didn’t do that anymore but suggested I get a vegetable tray (which the ladies in Briad st did not suggest)These ladies took my order and worked on it between the customers. They were much nicer and made my order without any complaints. Kudos to these two employees. I spent almost $100 and tipped these ladies for their excellent service. Gave me faith back into Subway. I don’t know the 2 girls names but they were wonderful. This happened Friday Dec. 30, 2022. Ladies on Cinema dr. Thank you for your excellence and attention and everyone loved the sandwiches.
Was fast and fresh. Pretty average subway experience.
Atmosphere: 3
Food: 4
Service: 4
Prefer this Subway over all others in town. Use to visit Broad St. location until orders were consistently wrong and manager there made no effort to correct.
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