I made a MOBILE order so I could pick it up in the drive-through on my way to work. I was told one of my 5 items was not ready and to pull around to mobile ordering. After waiting TEN minutes for a MOBILE order that I should have picked up in the drive-through, I went inside because no one had been out and I thought they'd forgotten me. When I got inside, no one was at the counter. The drive-through guy... who had sent me to the mobile parking space... looked at me and didn't even acknowledge me. A cook was finally finishing my one item and tried to hand it to the DT guy, who just pointed to me. Cook walks over to hand me the item, and I said, "There's a whole order. " He turns around, grabs my bag, shoves the item inside, and holds it out to me. I say "Thank you" and he responds, "Yeah." Like I owe him. By the time I got my order, my Doritos hard shell taco was mushy and gross.NOT good customer service. NOT a friendly staff. They seemed apathetic and afraid to speak with enough voice volume to be heard. Training staff needs to be better.No receipt in or on the bag. I can't find the information I need to contact management, but I certainly will. This was NOT a good trip.I've been before when it was so slow my party left.Another time, it was 2 hours after posted opening. Doors were locked and they were not taking DT orders.
Atmosphere: 3
Food: 4
Service: 1
Allen Pierce
This is the only Taco Bell I really like. It's always nice and clean inside and the food's good. We go through the drive-thru quite often and have no problems with the food order or staff because they're always friendly.
Bad customer service this is not to offend anyone, or I don't mean it. BUSSINESS is failing because of hiring black people they just do not respect anyone do not know how to do customer service. i am very disappointed ...Vegetarian options: Need more veggietariain
The Signal Hill location is a TOTAL DUMPSTER FIRE! We went through the drive thru and they got our order totally wrong (as usual, but it's close to home). Went inside to have it corrected and stood at the counter for 30 minutes waiting for someone to help me and the 9 people in line behind me while the manager player on their phone showing the other employee. I finally asked loudly for help at the counter, everyone in the restaurant cheered. I yelled for help 2 more times before someone finally came to the counter to help me and then he was a total jerk to me. I waited 8 more minutes before anyone came back to the counter to bring food to someone that came in before me. Needless to say, this is the 8th or 9th time this has happened. We kept going back in hopes things would change! NOT A CHANCE! We won't be back and will be sharing our experience with anyone who will listen.
Atmosphere: 1
Service: 1
Eagle Actual
They must have a "hire <70 IQ only" policy here because it's staffed by retards and the service
Atmosphere: 1
Food: 1
Service: 1
Doug Griffith
Quick, friendly service and tasty, bad-for-you food. How very American! And open late, too.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Soft Taco Supreme, Taco, Wrap
Jonathan Carroll
Awful location , I drive for doordash and stood in there for 15 minutes and no would even acknowledge I was
Atmosphere: 1
Food: 1
Service: 1
Pamila Jeffries
Restaurant was dirty. EVERY table was dirty. Drink station, condiment station, floor, everything. I got a napkin with hand sanitizer to clean my table. Employees standing around having loud unprofessional conversations, and were rude as if we were interrupting them.
Atmosphere: 1
Service: 1
Michelle H.
I ordered a taco bell grande (combo), which I had not ordered in years - since it was shaped like an edible bowl and came in a box! So I thought I would give it a try. I saw that it came in the same type of container that the nachos supreme, (which I miss), USED to come in. It was good. But I was disappointed because there was WAY MORE chips than toppings. The toppings wasn't even spread out on the chips! It was like on big glob in the middle! So I doubt I'll be getting that again! The taco supreme that came with it was perfect, filled to the top and balanced just right! Delicious! I wish I had gotten the taco Supreme combo, like I normally do. But I wanted to try something different...
First they switch my order with someone elses , then make me come inside… after proceed to give me half of my order.
Atmosphere: 1
Food: 1
Service: 1
Brad Johnson
Nothing was correct. Went back and they remade the order and again it was no right. Don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
King Design
Even though they are busy and can be slower because of it, they always have the BEST attitudes.
Atmosphere: 5
Food: 4
Service: 5
Ricky P
They can’t even be bothered to take your order, you have to use the kiosk or app. Then after telling me they couldn’t take my order they took the order of the next guy. What horrible customer service. Food was lukewarm even eating in the dining room. Won’t be back again.
I made a MOBILE order so I could pick it up in the drive-through on my way to work. I was told one of my 5 items was not ready and to pull around to mobile ordering. After waiting TEN minutes for a MOBILE order that I should have picked up in the drive-through, I went inside because no one had been out and I thought they'd forgotten me. When I got inside, no one was at the counter. The drive-through guy... who had sent me to the mobile parking space... looked at me and didn't even acknowledge me. A cook was finally finishing my one item and tried to hand it to the DT guy, who just pointed to me. Cook walks over to hand me the item, and I said, "There's a whole order. " He turns around, grabs my bag, shoves the item inside, and holds it out to me. I say "Thank you" and he responds, "Yeah." Like I owe him. By the time I got my order, my Doritos hard shell taco was mushy and gross.NOT good customer service. NOT a friendly staff. They seemed apathetic and afraid to speak with enough voice volume to be heard. Training staff needs to be better.No receipt in or on the bag. I can't find the information I need to contact management, but I certainly will. This was NOT a good trip.I've been before when it was so slow my party left.Another time, it was 2 hours after posted opening. Doors were locked and they were not taking DT orders.
Atmosphere: 3
Food: 4
Service: 1
This is the only Taco Bell I really like. It's always nice and clean inside and the food's good. We go through the drive-thru quite often and have no problems with the food order or staff because they're always friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Taco, Taco, Wrap, Quesadilla, Bean Burrito, Beef Burrito, Chicken Quesadilla
Bad customer service this is not to offend anyone, or I don't mean it. BUSSINESS is failing because of hiring black people they just do not respect anyone do not know how to do customer service. i am very disappointed ...Vegetarian options: Need more veggietariain
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chips & Nacho, Soft Taco, Taco, Mtn Dew Baja Blast Freeze, Beef Burrito
Slow service.
Atmosphere: 1
Food: 3
Service: 1
The Signal Hill location is a TOTAL DUMPSTER FIRE! We went through the drive thru and they got our order totally wrong (as usual, but it's close to home). Went inside to have it corrected and stood at the counter for 30 minutes waiting for someone to help me and the 9 people in line behind me while the manager player on their phone showing the other employee. I finally asked loudly for help at the counter, everyone in the restaurant cheered. I yelled for help 2 more times before someone finally came to the counter to help me and then he was a total jerk to me. I waited 8 more minutes before anyone came back to the counter to bring food to someone that came in before me. Needless to say, this is the 8th or 9th time this has happened. We kept going back in hopes things would change! NOT A CHANCE! We won't be back and will be sharing our experience with anyone who will listen.
Atmosphere: 1
Service: 1
They must have a "hire <70 IQ only" policy here because it's staffed by retards and the service
Atmosphere: 1
Food: 1
Service: 1
Quick, friendly service and tasty, bad-for-you food. How very American! And open late, too.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Soft Taco Supreme, Taco, Wrap
Awful location , I drive for doordash and stood in there for 15 minutes and no would even acknowledge I was
Atmosphere: 1
Food: 1
Service: 1
Restaurant was dirty. EVERY table was dirty. Drink station, condiment station, floor, everything. I got a napkin with hand sanitizer to clean my table. Employees standing around having loud unprofessional conversations, and were rude as if we were interrupting them.
Atmosphere: 1
Service: 1
I ordered a taco bell grande (combo), which I had not ordered in years - since it was shaped like an edible bowl and came in a box! So I thought I would give it a try. I saw that it came in the same type of container that the nachos supreme, (which I miss), USED to come in. It was good. But I was disappointed because there was WAY MORE chips than toppings. The toppings wasn't even spread out on the chips! It was like on big glob in the middle! So I doubt I'll be getting that again! The taco supreme that came with it was perfect, filled to the top and balanced just right! Delicious! I wish I had gotten the taco Supreme combo, like I normally do. But I wanted to try something different...
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Taco
Restaurantji Recommends
First time in a very long time since I've gotten food from Taco bell and it actually be exactly how I ordered it. No
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Toasted Cheddar Chalupa, Cinnamon Twists, Soft Taco Supreme, Quesadilla, Soft Taco, Mexican Pizza
First they switch my order with someone elses , then make me come inside… after proceed to give me half of my order.
Atmosphere: 1
Food: 1
Service: 1
Nothing was correct. Went back and they remade the order and again it was no right. Don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
Even though they are busy and can be slower because of it, they always have the BEST attitudes.
Atmosphere: 5
Food: 4
Service: 5
They can’t even be bothered to take your order, you have to use the kiosk or app. Then after telling me they couldn’t take my order they took the order of the next guy. What horrible customer service. Food was lukewarm even eating in the dining room. Won’t be back again.
Atmosphere: 3
Food: 2
Service: 1