I have called 8 times to try to order pizza and no one can answer at all. They need to work on that instead waiting on the phone for over 26 minutes and then hang up.
Atmosphere: 1
Service: 1
Recommended dishes: Pepperoni Pan Pizza
Brandy RH Evans
The food is so good that's why I continue to go back. The service however is not so great.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Cheese Pizza, Pepperoni Pan Pizza
Glow Love
It's been awhile since I've had pizza hut. It was really good. Love the drive up window of this location.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pan Pizza
jr. South
I ordered a Pan pizza to go, went through drive thru and the Pizza was delicious.
Food: 5
Service: 5
Bobby Causey
First pizza was not done. Took it back. Got another one then it was burned. Just couldn't get a good pizza today
Food: 1
Arlithia Guffey
Pizza crust was way undercooked on both of our pizzas! It's a shame to pay the expensive prices to order food from a restuarant and it's hardly fit to eat. It's ridiculous!
I wouldn’t recommend ordering from this Pizza Hut, one of their staff members gave themselves an unauthorized tip from my card. No one has contacted me yet, I wouldn’t waste my time, highly unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Carri Fields
Order a ride fresh and hot and on time
Hannah Deaton
I ordered a $7 pizza and a $7 Pepsi deal. I only got the pizza delivered. When we asked "Angela", our delivery driver, where our drinks were, she said we needed to call the store or get a refund from the app. I didn't put the order in through the app but on the Pizza Hut website so I didn't have the option to use the app. I called the Thomasville location, and waited on hold for what felt like forever, just to be told I will have a "store credit under my name" for the mistake. I asked for a receipt or email confirming that I have store credit under my name as they verbally promised, but they said they couldn't send a confirmation email or receipt. So I have no proof of store credit. I FEEL SCAMMED AND ROBBED. If I was to order again, the credit will not cover the extra tax and deliver fees too for another order.
Some may say, "That's just $7, what's the big deal," but either way, I was robbed. And I am mad I couldn't get what I paid for. Needless to say, I am disappointed with their poor customer service and poor delivery coordination.
My son ordered 3 items, I only got 2 of the 3. When I called to let them know my order was incomplete, I was put on hold for over 20 minutes before I hung up. I will never return to this store. Good customer service needs to be a requirement when working with the public. Money does not grow on trees. I will be making a visit to get my money back for my incomplete order.
Atmosphere: 1
Food: 4
Service: 2
Thatwuz Funny
Over $56.00 for two pizzas and neither one of them tasted good. One of them was ordered with beacon, which was hard to find on it. We’re sticking with Dominos Pizza!
Food: 1
Austin Soares
The prices are too high and they constantly keep forgetting my soda.
Elizabeth Ridge
I’ve had to call them three times to get to someone about a question if they do buffets on Thursdays and the people working there don’t know nothing they keep transferring me and no body answers
Service: 1
XH1927
Worst Pizza Hut in three towns, order from the one in Archdale instead you'll get better service and better pizza
I have called 8 times to try to order pizza and no one can answer at all. They need to work on that instead waiting on the phone for over 26 minutes and then hang up.
Atmosphere: 1
Service: 1
Recommended dishes: Pepperoni Pan Pizza
The food is so good that's why I continue to go back. The service however is not so great.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Cheese Pizza, Pepperoni Pan Pizza
It's been awhile since I've had pizza hut. It was really good. Love the drive up window of this location.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pan Pizza
I ordered a Pan pizza to go, went through drive thru and the Pizza was delicious.
Food: 5
Service: 5
First pizza was not done. Took it back. Got another one then it was burned. Just couldn't get a good pizza today
Food: 1
Pizza crust was way undercooked on both of our pizzas! It's a shame to pay the expensive prices to order food from a restuarant and it's hardly fit to eat. It's ridiculous!
Food: 1
Service: 1
Recommended dishes: Breaded Boneless Wings, Breadsticks, Super Supreme Pizza, Pepperoni Pizza
I wouldn’t recommend ordering from this Pizza Hut, one of their staff members gave themselves an unauthorized tip from my card. No one has contacted me yet, I wouldn’t waste my time, highly unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Order a ride fresh and hot and on time
I ordered a $7 pizza and a $7 Pepsi deal. I only got the pizza delivered. When we asked "Angela", our delivery driver, where our drinks were, she said we needed to call the store or get a refund from the app. I didn't put the order in through the app but on the Pizza Hut website so I didn't have the option to use the app. I called the Thomasville location, and waited on hold for what felt like forever, just to be told I will have a "store credit under my name" for the mistake. I asked for a receipt or email confirming that I have store credit under my name as they verbally promised, but they said they couldn't send a confirmation email or receipt. So I have no proof of store credit. I FEEL SCAMMED AND ROBBED. If I was to order again, the credit will not cover the extra tax and deliver fees too for another order.
Some may say, "That's just $7, what's the big deal," but either way, I was robbed. And I am mad I couldn't get what I paid for. Needless to say, I am disappointed with their poor customer service and poor delivery coordination.
Great food! Friendly staff! Happy atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Melt, Breaded Boneless Wings, Salad, Pizza Buffet
Restaurantji Recommends
My son ordered 3 items, I only got 2 of the 3. When I called to let them know my order was incomplete, I was put on hold for over 20 minutes before I hung up. I will never return to this store. Good customer service needs to be a requirement when working with the public. Money does not grow on trees. I will be making a visit to get my money back for my incomplete order.
Atmosphere: 1
Food: 4
Service: 2
Over $56.00 for two pizzas and neither one of them tasted good. One of them was ordered with beacon, which was hard to find on it.
We’re sticking with Dominos Pizza!
Food: 1
The prices are too high and they constantly keep forgetting my soda.
I’ve had to call them three times to get to someone about a question if they do buffets on Thursdays and the people working there don’t know nothing they keep transferring me and no body answers
Service: 1
Worst Pizza Hut in three towns, order from the one in Archdale instead you'll get better service and better pizza
Atmosphere: 1
Food: 1
Service: 1
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