The amount of tops are getting less and less; I don't fault the employees, it the corporation dictating what amount to put on.
Atmosphere: 4
Food: 2
Service: 4
Dinora Vides Orellana
The bad thing is that they don't do delivery and they don't put the option of not doing it properly.
Service: 1
Edie Peterson-Cano (Shuegal)
I am not sure if this is the right location and really don’t care as calling no one takes accountability for online orders from postmates/uber eats. So I order and of course track it, I see they are coming to the door and when I go to open, I get a notification that it’s been delivered. I am thinking you are just going to leave order at the door? Open the door, no Papa John! Try to call driver several times, he hangs up on me. My son went to the door and says it looks like the neighbors got Papa Johns! So going through Customer Service is a nightmare and if you don’t accept uber cash or postmates cash you have to wait 3-5 business days!! So now I am out money until I receive my refund!! Stay away from these three if you do not want the headache and frustration. 2nd time!!!
Abdul Halem
Really good pizza and they were really nice clean
Atmosphere: 4
Food: 4
Service: 5
Secured Party
There weren’t nearly enough toppings as there usually are on this pizza, which we have ordered several times before and have always been happy with. We paid over $70 for our order and were very disappointed with the pizza.
Atmosphere: 1
Food: 1
Service: 1
Society is doomed
Place is nasty, food is worse. Even the employees look dirty. Do yourself a favor and go find a
Atmosphere: 1
Food: 1
Service: 1
exploring the world n.
They messed up my order and charged me $6 more than what i should be paying. They put me on hokd for 1hr and told me to deal with it. The manager sucks and the girl behind the counter is rude
Brian Bewley
They don't cut the pizza so you end up having to tear the slices out...total mess. The pizza is actually decent, and staff is generally nice. If the owner of this location actually addressed these REPEATED issues that are so easily corrected, maybe they'd get better reviews.
Atmosphere: 3
Food: 4
Service: 1
Laurie P.
The food is just ok. If you're starving and it's the only thing open then it's pretty good. II you choose to have it delivered be prepared to wait a loooong time. I'd say on average about an hour and thirty minutes. If you pickup they are usually pretty quick. The Ambience is lacking and the people working seem bored but professional.
Blake Douglas (Eagle)
Good food, good service.Update: over a year later I wanted to update my review still top marks for quality food and Great service. Staff were really on top of things tonight October 22nd 2023. Obviously something big went down that disrupted everything and had half their staff occupied but they still took care of the customers as best they could.
I am never disappointed with the pizza or service here! The employees are always rushing around and working extremely hard. Unlike the previous reviewer, I don't mind waiting a few minutes for a hot pizza and understand how busy it can be in fast food. The manager is always professional and courteous with a smile. I am grateful to have such a reasonably priced dinner option so close by.Dietary restrictions: Can make a pizza in a bowl without the crust. Great Keto or low carb option.
They take little to no care to properly distribute toppings. They don't cut the pizza so you end up having to tear it the slices apart...total mess. They don't answer the phone so that you can let them know about the issue at the time it occurs as the staff had requested since this was an issue I have already shared with them on numerous occasions. To top it off, I sat at their counter for 2 minutes before finally speaking up and asking if anyone was working the counter. That startled the stellar employees sitting in clear sight who were busy with their faces buried in there phones. The pizza is actually decent, and staff is generally nice. If the owner of this location actually addresses these issues that are so easily corrected, maybe they'd get better reviews.
April H.
I have always had a good experience here. I always order online to pick up after work. Every time I have ever been here, I am greeted by smiling, friendly employees. My order is always right, and the customer service is great. I love this location. The food is always good. The service is always excellent. Great job, Papa John's at Brogden Woods.
Heather Barbour
I ordered a large 1 topping Stuff Crust pizza. I ordered a New Yorker pizza. My Mom picked up pizza for us. I've worked in food service most my life. I will not go back to Papa John's. When the pizza comes out of the oven. The worker or workers see the pizzas. If you know a pizza is not right. Does NOT EVEN LOOK RIGHT. My New Yorker pizza was only 2 slices New York style. The rest of the pizza was hand toss style. Again, you see it's CLEARLY WRONG and you still serve the pizza. You could have made right before as a customer I received it. Again, you served me the pizza anyways. So, I will go to a local pizzeria. Big Chain restaurants are NO LONGER a option.
Atmosphere: 1
Food: 1
Service: 1
Greyson Young
Delightful service by two young gentleman, it was approaching closing time and they couldn’t have been more polite, they finished our order quickly. The pizzia is delicious. 10/10 recommend. I would drive an extra 15 miles to have them make my pizzia!! This is the best customer service I have had at any Papa John’s!
The amount of tops are getting less and less; I don't fault the employees, it the corporation dictating what amount to put on.
Atmosphere: 4
Food: 2
Service: 4
The bad thing is that they don't do delivery and they don't put the option of not doing it properly.
Service: 1
I am not sure if this is the right location and really don’t care as calling no one takes accountability for online orders from postmates/uber eats. So I order and of course track it, I see they are coming to the door and when I go to open, I get a notification that it’s been delivered. I am thinking you are just going to leave order at the door? Open the door, no Papa John! Try to call driver several times, he hangs up on me. My son went to the door and says it looks like the neighbors got Papa Johns! So going through Customer Service is a nightmare and if you don’t accept uber cash or postmates cash you have to wait 3-5 business days!! So now I am out money until I receive my refund!! Stay away from these three if you do not want the headache and frustration. 2nd time!!!
Really good pizza and they were really nice clean
Atmosphere: 4
Food: 4
Service: 5
There weren’t nearly enough toppings as there usually are on this pizza, which we have ordered several times before and have always been happy with. We paid over $70 for our order and were very disappointed with the pizza.
Atmosphere: 1
Food: 1
Service: 1
Place is nasty, food is worse. Even the employees look dirty. Do yourself a favor and go find a
Atmosphere: 1
Food: 1
Service: 1
They messed up my order and charged me $6 more than what i should be paying. They put me on hokd for 1hr and told me to deal with it. The manager sucks and the girl behind the counter is rude
They don't cut the pizza so you end up having to tear the slices out...total mess. The pizza is actually decent, and staff is generally nice. If the owner of this location actually addressed these REPEATED issues that are so easily corrected, maybe they'd get better reviews.
Atmosphere: 3
Food: 4
Service: 1
The food is just ok. If you're starving and it's the only thing open then it's pretty good. II you choose to have it delivered be prepared to wait a loooong time. I'd say on average about an hour and thirty minutes. If you pickup they are usually pretty quick. The Ambience is lacking and the people working seem bored but professional.
Good food, good service.Update: over a year later I wanted to update my review still top marks for quality food and Great service. Staff were really on top of things tonight October 22nd 2023. Obviously something big went down that disrupted everything and had half their staff occupied but they still took care of the customers as best they could.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I am never disappointed with the pizza or service here! The employees are always rushing around and working extremely hard. Unlike the previous reviewer, I don't mind waiting a few minutes for a hot pizza and understand how busy it can be in fast food. The manager is always professional and courteous with a smile. I am grateful to have such a reasonably priced dinner option so close by.Dietary restrictions: Can make a pizza in a bowl without the crust. Great Keto or low carb option.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesticks, Hawaiian BBQ Chicken
They take little to no care to properly distribute toppings. They don't cut the pizza so you end up having to tear it the slices apart...total mess. They don't answer the phone so that you can let them know about the issue at the time it occurs as the staff had requested since this was an issue I have already shared with them on numerous occasions. To top it off, I sat at their counter for 2 minutes before finally speaking up and asking if anyone was working the counter. That startled the stellar employees sitting in clear sight who were busy with their faces buried in there phones. The pizza is actually decent, and staff is generally nice. If the owner of this location actually addresses these issues that are so easily corrected, maybe they'd get better reviews.
I have always had a good experience here. I always order online to pick up after work. Every time I have ever been here, I am greeted by smiling, friendly employees. My order is always right, and the customer service is great. I love this location. The food is always good. The service is always excellent. Great job, Papa John's at Brogden Woods.
I ordered a large 1 topping Stuff Crust pizza. I ordered a New Yorker pizza. My Mom picked up pizza for us. I've worked in food service most my life. I will not go back to Papa John's. When the pizza comes out of the oven. The worker or workers see the pizzas. If you know a pizza is not right. Does NOT EVEN LOOK RIGHT. My New Yorker pizza was only 2 slices New York style. The rest of the pizza was hand toss style. Again, you see it's CLEARLY WRONG and you still serve the pizza. You could have made right before as a customer I received it. Again, you served me the pizza anyways. So, I will go to a local pizzeria. Big Chain restaurants are NO LONGER a option.
Atmosphere: 1
Food: 1
Service: 1
Delightful service by two young gentleman, it was approaching closing time and they couldn’t have been more polite, they finished our order quickly. The pizzia is delicious. 10/10 recommend. I would drive an extra 15 miles to have them make my pizzia!! This is the best customer service I have had at any Papa John’s!
Atmosphere: 5
Food: 5
Service: 5