Poorly run. Customers have to use either the kiosk or the drive-through -- no counter service. Our feet stuck to the floor when we walked in. We ordered coffee with cream and a Frosty and actually had to wait for them, although there were no other customers except for one car at the drive-through. The coffee arrived without cream, which we only realized after checking it; they didn't tell us that they were totally out of coffee creamers and had no milk in the restaurant at all. Send someone over to Walmart for creamers or milk, for goodness sake, it's right next door! They tried to give us a cup of liquid vanilla Frosty for the coffee without telling us what it was; thankfully, we tasted it before putting it in the coffee! Yuck. The bathroom had no toilet paper and an overflowing trash can. The only plus to this Wendy's is their pretty Autumn decorations.
Atmosphere: 3
Food: 2
Service: 1
Alej ay
Terrible customer service. Always a horrible experience. They just can’t keep consistency.
Rob Mac
This location is an excellent spot for Wendy's, which I thoroughly enjoy. However, this specific location's issues seem to persist and become more prevalent each time I go. The workers seem very irritable and unfriendly, not very responsive to anything you might ask for. Lot's of mistakes on the order. The food will also take 30 minutes plus the long drive through time. So far, since it's opening, I've counted eleven times of unfair treatment of the customer, and thirteen times of order mistakes from cold food to raw meat. Overall, I like Wendy's, but this location has zero training, service, and a tendency to deliver the most heinous of fries and burgers of the franchise. I will not return.
justin ramsey
I ordered a son of baconator, when i sat down to get settled in. I unwrapped the paper the burger was in, it looked like a normal burger. I took the first bite & noticed that the bacon was over cooked, they should watch the food timer. do better Wendy’s
Shonda Holmes
Terrible customer service received from Larry, the manager who was very rude and unprofessional. Another employee by the name of Amanda who wasn’t as unprofessional but certainly not customer friendly. Never experienced such poor treatment at another Wendys. They really need to consider who they put in charge of their restaurants and give some additional training on customer service and how to treat customers at this location.
Atmosphere: 1
Food: 1
Service: 1
Glenn Merritt
Hardly ever have frosty’s and usually have to pull up and wait 20 minutes
Atmosphere: 2
Food: 2
Service: 1
Rachelle Hawkins
They refused to take orders at the counter. I was told to use a kiosk, for which only one was working. I have no issue with kiosks, however, rudeness I don't tolerate it. Especially when 2 people were standing there doing nothing, and there were multiple people waiting to use the kiosk.
Bill Hayes
No bake potatoes after I ordered online
David Farrow
Best Wendy's I've ever eaten at time and time again. Always treated well
Atmosphere: 5
Food: 5
Service: 5
Tammy Bell
The young lady behind counter doing baked potatoes did very well. Lately have not ordered since the last very were not very hot, cheese not melted and had to look hard for the bacon. Today was different, potato hot, cheese melted and plenty of bacon. It was one of the best lunches my husband and I have had in a while.
It's cool getting them biggie bag meals...they cheap....the customer service is good too
Crystal Smith
Young man at Window told me to pull up, I replied with Nobody is behind me he then said we will get your order. I said ok proceeded to put my change in my wallet then I had my food slung out the window by a young lady saying here. Let’s not forget I wasn’t asked if I wanted my receipt! Absolutely the rudest place in Wallace!!
Food: 3
Service: 1
Jesse Russell
Breakfast is always so good. It takes a minute but it’s worth it.
Food: 5
Gregory Brice
Went inside and the lady behind the counter made it very enjoyable.
Atmosphere: 4
Food: 5
Service: 4
Kory Thomas
Ordered two $5 biggy bags, got home and there was only one sandwich in the bag and it was even the wrong sandwich. Tried calling the store several times to say something and of course no one answered. I have been to this Wendy’s twice and both times it was a very bad experience. THERE WILL NOT BE A THIRD!!! Minimum wage is even too much to pay you all there!!!
Poorly run. Customers have to use either the kiosk or the drive-through -- no counter service. Our feet stuck to the floor when we walked in. We ordered coffee with cream and a Frosty and actually had to wait for them, although there were no other customers except for one car at the drive-through. The coffee arrived without cream, which we only realized after checking it; they didn't tell us that they were totally out of coffee creamers and had no milk in the restaurant at all. Send someone over to Walmart for creamers or milk, for goodness sake, it's right next door! They tried to give us a cup of liquid vanilla Frosty for the coffee without telling us what it was; thankfully, we tasted it before putting it in the coffee! Yuck.
The bathroom had no toilet paper and an overflowing trash can.
The only plus to this Wendy's is their pretty Autumn decorations.
Atmosphere: 3
Food: 2
Service: 1
Terrible customer service. Always a horrible experience. They just can’t keep consistency.
This location is an excellent spot for Wendy's, which I thoroughly enjoy. However, this specific location's issues seem to persist and become more prevalent each time I go. The workers seem very irritable and unfriendly, not very responsive to anything you might ask for. Lot's of mistakes on the order. The food will also take 30 minutes plus the long drive through time. So far, since it's opening, I've counted eleven times of unfair treatment of the customer, and thirteen times of order mistakes from cold food to raw meat. Overall, I like Wendy's, but this location has zero training, service, and a tendency to deliver the most heinous of fries and burgers of the franchise. I will not return.
I ordered a son of baconator, when i sat down to get settled in. I unwrapped the paper the burger was in, it looked like a normal burger. I took the first bite & noticed that the bacon was over cooked, they should watch the food timer. do better Wendy’s
Terrible customer service received from Larry, the manager who was very rude and unprofessional. Another employee by the name of Amanda who wasn’t as unprofessional but certainly not customer friendly. Never experienced such poor treatment at another Wendys. They really need to consider who they put in charge of their restaurants and give some additional training on customer service and how to treat customers at this location.
Atmosphere: 1
Food: 1
Service: 1
Hardly ever have frosty’s and usually have to pull up and wait 20 minutes
Atmosphere: 2
Food: 2
Service: 1
They refused to take orders at the counter. I was told to use a kiosk, for which only one was working. I have no issue with kiosks, however, rudeness I don't tolerate it. Especially when 2 people were standing there doing nothing, and there were multiple people waiting to use the kiosk.
No bake potatoes after I ordered online
Best Wendy's I've ever eaten at time and time again. Always treated well
Atmosphere: 5
Food: 5
Service: 5
The young lady behind counter doing baked potatoes did very well. Lately have not ordered since the last very were not very hot, cheese not melted and had to look hard for the bacon. Today was different, potato hot, cheese melted and plenty of bacon. It was one of the best lunches my husband and I have had in a while.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The biggie bags is good...the food good
It's cool getting them biggie bag meals...they cheap....the customer service is good too
Young man at Window told me to pull up, I replied with Nobody is behind me he then said we will get your order. I said ok proceeded to put my change in my wallet then I had my food slung out the window by a young lady saying here. Let’s not forget I wasn’t asked if I wanted my receipt! Absolutely the rudest place in Wallace!!
Food: 3
Service: 1
Breakfast is always so good. It takes a minute but it’s worth it.
Food: 5
Went inside and the lady behind the counter made it very enjoyable.
Atmosphere: 4
Food: 5
Service: 4
Ordered two $5 biggy bags, got home and there was only one sandwich in the bag and it was even the wrong sandwich. Tried calling the store several times to say something and of course no one answered. I have been to this Wendy’s twice and both times it was a very bad experience. THERE WILL NOT BE A THIRD!!! Minimum wage is even too much to pay you all there!!!
Atmosphere: 1
Food: 1
Service: 1
Loading...