They didn't have the beverage we paid for and refused to refund it. Seriously?? Isn't it simply ILLEGAL? The place must be shut down.
Keifer Carrenza
I just got off work wanted something quick before getting home . Got here at 12:30 it’s 12:555 and I’m still waiting . I just ordered 2 sandwiches. It’s been 25 mins. I should’ve just went home
eric myers
This was the cleanest and best decorated fast food restaurant I’ve ever been in
Ben Phillips
Awful service, 15 minutes to make 2 burgers. Two cars went thru drive thru while I was waiting, both came to get the correct order.
Christian Smith
Begging them to just close this location. I live maybe 2 minutes from this location, and always order on the app ahead of time. Every time you pull up the food is NEVER ready, then after waiting 10-20 minutes you finally get your food and it’s missing items or just wrong.
Wendy Adams
My husband went thru the drive-thru to get three $5 biggie bags and 1 kids meal and was asked to pull up in which in waited 8 to 9 minutes for. We live less than 5 minutes from this location & every single food item was COLD!!!!!! Nothing was hot. Absolutely nothing. I called the number listed on the location at least half a dozen times and no surprise no one answered. This is ridiculous.
Marianna Smith
Poorly run. Customers have to use either the kiosk or the drive-through -- no counter service. Our feet stuck to the floor when we walked in. We ordered coffee with cream and a Frosty and actually had to wait for them, although there were no other customers except for one car at the drive-through. The coffee arrived without cream, which we only realized after checking it; they didn't tell us that they were totally out of coffee creamers and had no milk in the restaurant at all. Send someone over to Walmart for creamers or milk, for goodness sake, it's right next door! They tried to give us a cup of liquid vanilla Frosty for the coffee without telling us what it was; thankfully, we tasted it before putting it in the coffee! Yuck. The bathroom had no toilet paper and an overflowing trash can. The only plus to this Wendy's is their pretty Autumn decorations.
Atmosphere: 3
Food: 2
Service: 1
Alej ay
Terrible customer service. Always a horrible experience. They just can’t keep consistency.
Rob Mac
This location is an excellent spot for Wendy's, which I thoroughly enjoy. However, this specific location's issues seem to persist and become more prevalent each time I go. The workers seem very irritable and unfriendly, not very responsive to anything you might ask for. Lot's of mistakes on the order. The food will also take 30 minutes plus the long drive through time. So far, since it's opening, I've counted eleven times of unfair treatment of the customer, and thirteen times of order mistakes from cold food to raw meat. Overall, I like Wendy's, but this location has zero training, service, and a tendency to deliver the most heinous of fries and burgers of the franchise. I will not return.
justin ramsey
I ordered a son of baconator, when i sat down to get settled in. I unwrapped the paper the burger was in, it looked like a normal burger. I took the first bite & noticed that the bacon was over cooked, they should watch the food timer. do better Wendy’s
Terrible customer service received from Larry, the manager who was very rude and unprofessional. Another employee by the name of Amanda who wasn’t as unprofessional but certainly not customer friendly. Never experienced such poor treatment at another Wendys. They really need to consider who they put in charge of their restaurants and give some additional training on customer service and how to treat customers at this location.
Atmosphere: 1
Food: 1
Service: 1
Glenn Merritt
Hardly ever have frosty’s and usually have to pull up and wait 20 minutes
Atmosphere: 2
Food: 2
Service: 1
Rachelle Hawkins
They refused to take orders at the counter. I was told to use a kiosk, for which only one was working. I have no issue with kiosks, however, rudeness I don't tolerate it. Especially when 2 people were standing there doing nothing, and there were multiple people waiting to use the kiosk.
Bill Hayes
No bake potatoes after I ordered online
David Farrow
Best Wendy's I've ever eaten at time and time again. Always treated well
They didn't have the beverage we paid for and refused to refund it. Seriously?? Isn't it simply ILLEGAL? The place must be shut down.
I just got off work wanted something quick before getting home . Got here at 12:30 it’s 12:555 and I’m still waiting . I just ordered 2 sandwiches. It’s been 25 mins. I should’ve just went home
This was the cleanest and best decorated fast food restaurant I’ve ever been in
Awful service, 15 minutes to make 2 burgers. Two cars went thru drive thru while I was waiting, both came to get the correct order.
Begging them to just close this location. I live maybe 2 minutes from this location, and always order on the app ahead of time. Every time you pull up the food is NEVER ready, then after waiting 10-20 minutes you finally get your food and it’s missing items or just wrong.
My husband went thru the drive-thru to get three $5 biggie bags and 1 kids meal and was asked to pull up in which in waited 8 to 9 minutes for. We live less than 5 minutes from this location & every single food item was COLD!!!!!! Nothing was hot. Absolutely nothing. I called the number listed on the location at least half a dozen times and no surprise no one answered. This is ridiculous.
Poorly run. Customers have to use either the kiosk or the drive-through -- no counter service. Our feet stuck to the floor when we walked in. We ordered coffee with cream and a Frosty and actually had to wait for them, although there were no other customers except for one car at the drive-through. The coffee arrived without cream, which we only realized after checking it; they didn't tell us that they were totally out of coffee creamers and had no milk in the restaurant at all. Send someone over to Walmart for creamers or milk, for goodness sake, it's right next door! They tried to give us a cup of liquid vanilla Frosty for the coffee without telling us what it was; thankfully, we tasted it before putting it in the coffee! Yuck.
The bathroom had no toilet paper and an overflowing trash can.
The only plus to this Wendy's is their pretty Autumn decorations.
Atmosphere: 3
Food: 2
Service: 1
Terrible customer service. Always a horrible experience. They just can’t keep consistency.
This location is an excellent spot for Wendy's, which I thoroughly enjoy. However, this specific location's issues seem to persist and become more prevalent each time I go. The workers seem very irritable and unfriendly, not very responsive to anything you might ask for. Lot's of mistakes on the order. The food will also take 30 minutes plus the long drive through time. So far, since it's opening, I've counted eleven times of unfair treatment of the customer, and thirteen times of order mistakes from cold food to raw meat. Overall, I like Wendy's, but this location has zero training, service, and a tendency to deliver the most heinous of fries and burgers of the franchise. I will not return.
I ordered a son of baconator, when i sat down to get settled in. I unwrapped the paper the burger was in, it looked like a normal burger. I took the first bite & noticed that the bacon was over cooked, they should watch the food timer. do better Wendy’s
Restaurantji Recommends
Terrible customer service received from Larry, the manager who was very rude and unprofessional. Another employee by the name of Amanda who wasn’t as unprofessional but certainly not customer friendly. Never experienced such poor treatment at another Wendys. They really need to consider who they put in charge of their restaurants and give some additional training on customer service and how to treat customers at this location.
Atmosphere: 1
Food: 1
Service: 1
Hardly ever have frosty’s and usually have to pull up and wait 20 minutes
Atmosphere: 2
Food: 2
Service: 1
They refused to take orders at the counter. I was told to use a kiosk, for which only one was working. I have no issue with kiosks, however, rudeness I don't tolerate it. Especially when 2 people were standing there doing nothing, and there were multiple people waiting to use the kiosk.
No bake potatoes after I ordered online
Best Wendy's I've ever eaten at time and time again. Always treated well
Atmosphere: 5
Food: 5
Service: 5
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