I have been coming to this restaurant for years and I told my self the last time I went would be the last time, but we stopped by today because we got home too late to cook. The food was not bad but the customer service is very poor. I asked to see my wings before I left with them because per the sign on their glass, you can not refund or exchange food once you leave the store. I asked to see my wings and she literally threw the bag of food. I asked for utensils and napkins and once I checked for my items she acted as if giving the utensils and napkins was a problem.the time before this I asked for my wings extra crispy and they were not, the man yelled “ these are crispy” with so much attitude. I’ve been a customer for over 10 years but tonight they lost me as a customer. I’ll take my money where I am respected. If I could give zero stars I would.
Amy Crick
Very disappointed and won’t return again. It’s been a while since I went in for some chicken fried rice. Ordered 2 quarts and it was $22?!?! And it was TERRIBLE. It was so dry and some of it even undercooked.
Food: 1
Pamela Woolard
Love this place. Best Chinese food in Washington. Great service and great customer service.shes so sweet and always wearing a smile
Atmosphere: 5
Food: 5
Service: 5
Joseph
Dude they’re is no reason in this day and age to have someone on a register who can’t communicate properly it’s absurd more times than I can count she has charged me wrong took the wrong order whatever I’m sick of the service in there you pay for something you expect it to be correct that’s it food is as simple as it gets but only when u can communicate properly the little lady at the front I swear to god she’s trying her best but no one can take multiple orders and correct an issue at the same time they completely avoided dealing with there mistakes and blew me off I’m a frequent visitor here usually dropping 20-30 bucks at a time normally getting the shrimp Lo mein and the general Tso’s chicken and rice plate i just don’t get it fkn 10 hrs later im still annoyed by this flat out do better guys i didnt get to eat because of this today.
Atmosphere: 2
Food: 2
Service: 1
Warren G Woolard
Good food
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Egg Roll, Sesame Chicken
Shawn Grika
Quick good food an friendly. This is my Chinese food spot. Prices are fair. Always get more than I need leftovers are great.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Egg Roll, Orange Chicken, Boneless Ribs, Mongolian Beef, Shrimp Broccoli or Mixed Vegetable, Wonton Soup, House Special, BBQ or Boneless Spare Ribs
My wife and i always ordered food at this restaurant since we moved here from Florida and it was fine but on this particular day the husband of the restaurant seemed to have a hearing problem. So my wife and I ordered the house fried rice and didn’t check the bag considering we eat there all the time well this time we check the bag and our order was completely wrong. We were given the lo mein noodles which neither of us approve of. We tried to get them to correct our order or just get a refund, they insist that we pay for the order again and we refused then was asked to leave so since we couldn’t get neither we called the police and unfortunately we walked out empty handed because we were informed that it was a civil matter once the police couldn’t get them to refund our order. We will be going to court tomorrow about this matter and I’m praying for justice. Times are hard and I don’t have money to throw away. Ps we will not be eating from this restaurant ever again. Currently googling house fried rice recipes as we speak. Edited don’t try to deflect and I’m glad you all have video and audio footage you will need it for court. Your husband and yourself are very rude and don’t know how to talk to customers and also you might want to check your store policy on refunds oh that’s right you all don’t have one ! You all made the mistake and tried to make us pay again for the order you all messed up. We have nothing else to say to you all and will be seeing you in court.
Love their food for a long time. Very friendly when I go there
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Egg Roll, Plain Fried Rice, Mongolian Beef, Shrimp Broccoli or Mixed Vegetable, Honey Chicken, Shrimp Lo Mein, Sesame Chicken, Chicken w Garlic Sauce
gary Coggins
I've ate here twice and both times my order was messed up , told girl what I wanted and got opposite , they really need someone who can understand English alittle better , but all in all good
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Boneless Ribs, Sesame Chicken
Sandra Puskas
They have good, quick service, and good food.The best Chinese in Washington, for sure.
Atmosphere: 4
Food: 5
Service: 5
Judy GANUS
Never again, online prices r not actual when u go in! We went by online prices, picked up it was over 30.00 with no comprise due to online pricing! Rip off and scamming to ppl!
Food: 1
Service: 1
Bonnie Watson
This is a take out restaurant. Never seen anyone eating in.
I have been coming to this restaurant for years and I told my self the last time I went would be the last time, but we stopped by today because we got home too late to cook. The food was not bad but the customer service is very poor. I asked to see my wings before I left with them because per the sign on their glass, you can not refund or exchange food once you leave the store. I asked to see my wings and she literally threw the bag of food. I asked for utensils and napkins and once I checked for my items she acted as if giving the utensils and napkins was a problem.the time before this I asked for my wings extra crispy and they were not, the man yelled “ these are crispy” with so much attitude. I’ve been a customer for over 10 years but tonight they lost me as a customer. I’ll take my money where I am respected. If I could give zero stars I would.
Very disappointed and won’t return again. It’s been a while since I went in for some chicken fried rice. Ordered 2 quarts and it was $22?!?! And it was TERRIBLE. It was so dry and some of it even undercooked.
Food: 1
Love this place. Best Chinese food in Washington. Great service and great customer service.shes so sweet and always wearing a smile
Atmosphere: 5
Food: 5
Service: 5
Dude they’re is no reason in this day and age to have someone on a register who can’t communicate properly it’s absurd more times than I can count she has charged me wrong took the wrong order whatever I’m sick of the service in there you pay for something you expect it to be correct that’s it food is as simple as it gets but only when u can communicate properly the little lady at the front I swear to god she’s trying her best but no one can take multiple orders and correct an issue at the same time they completely avoided dealing with there mistakes and blew me off I’m a frequent visitor here usually dropping 20-30 bucks at a time normally getting the shrimp Lo mein and the general Tso’s chicken and rice plate i just don’t get it fkn 10 hrs later im still annoyed by this flat out do better guys i didnt get to eat because of this today.
Atmosphere: 2
Food: 2
Service: 1
Good food
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Egg Roll, Sesame Chicken
Quick good food an friendly. This is my Chinese food spot. Prices are fair. Always get more than I need leftovers are great.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Egg Roll, Orange Chicken, Boneless Ribs, Mongolian Beef, Shrimp Broccoli or Mixed Vegetable, Wonton Soup, House Special, BBQ or Boneless Spare Ribs
Good food
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Egg Roll, Plain Fried Rice, Boneless Ribs
Good food
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Egg Roll, Plain Fried Rice, Boneless Ribs
My wife and i always ordered food at this restaurant since we moved here from Florida and it was fine but on this particular day the husband of the restaurant seemed to have a hearing problem. So my wife and I ordered the house fried rice and didn’t check the bag considering we eat there all the time well this time we check the bag and our order was completely wrong. We were given the lo mein noodles which neither of us approve of. We tried to get them to correct our order or just get a refund, they insist that we pay for the order again and we refused then was asked to leave so since we couldn’t get neither we called the police and unfortunately we walked out empty handed because we were informed that it was a civil matter once the police couldn’t get them to refund our order. We will be going to court tomorrow about this matter and I’m praying for justice. Times are hard and I don’t have money to throw away. Ps we will not be eating from this restaurant ever again. Currently googling house fried rice recipes as we speak. Edited don’t try to deflect and I’m glad you all have video and audio footage you will need it for court. Your husband and yourself are very rude and don’t know how to talk to customers and also you might want to check your store policy on refunds oh that’s right you all don’t have one ! You all made the mistake and tried to make us pay again for the order you all messed up. We have nothing else to say to you all and will be seeing you in court.
Hot, fresh food!
Food: 5
Service: 5
Restaurantji Recommends
Love their food for a long time. Very friendly when I go there
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Egg Roll, Plain Fried Rice, Mongolian Beef, Shrimp Broccoli or Mixed Vegetable, Honey Chicken, Shrimp Lo Mein, Sesame Chicken, Chicken w Garlic Sauce
I've ate here twice and both times my order was messed up , told girl what I wanted and got opposite , they really need someone who can understand English alittle better , but all in all good
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Boneless Ribs, Sesame Chicken
They have good, quick service, and good food.The best Chinese in Washington, for sure.
Atmosphere: 4
Food: 5
Service: 5
Never again, online prices r not actual when u go in! We went by online prices, picked up it was over 30.00 with no comprise due to online pricing! Rip off and scamming to ppl!
Food: 1
Service: 1
This is a take out restaurant. Never seen anyone eating in.
Atmosphere: 1
Food: 3
Service: 1
Loading...