I stopped at store on west 5th street at 4:45 on a Monday. Someone had just came out of service door and was walking away. There were no other customers or workers. I went to the door and they were locked. I yelled at the woman and she yelled back she was on break. I don't plan on stopping here again if my business means no more than this.
Atmosphere: 1
Food: 1
Service: 1
Clarence Williams
Ordered on-line before leaving work arrived to this location picked up my order arrived home wrong bread the meat was only on half of the sub (footlong) this is inexcusable customers work hard for their money for this type of service I strongly recommend JERSEY MIKES may cost a bit more but cheap service isn't good service
Atmosphere: 1
Food: 1
Service: 1
80's Girl
Ordered online and went in 15 minutes later when the app showed my order was ready (1 sub). Three people in line waiting to order when I got there and then watched 5 more people come in and immediately leave. Only 1 person working, and as usual they were new and left by themselves. Employee was overwhelmed and was taking 5-10 minutes to make each sub. After standing in the store for over 20 minutes they started working on my sub (even though the app showed it was ready). Then was told they were out of what I ordered. I asked for a refund and was told by the employee they didn't know how to do that. Another employee finally came in, looked in the fridge and found the ingredients (the meat) for my sub. After 50 minutes I finally got my sub. I would have left without it but not without getting my money back first....but by that point I was so fed up I started to walk out minus the $10 it cost me for 1 sub. This also isn't the first time I've had to wait or have ordered online only to be told once I go in the store that they are out of something.
Atmosphere: 1
Service: 1
Damian Taylor
Did an online order and app told me it was ready when I walked in guy said what do you expect this is the ghetto subway
Atmosphere: 1
Food: 1
Service: 1
Eric Olah
Turtles could make a sandwich faster
Atmosphere: 1
Food: 1
Service: 1
Sandi Taylor
Great Experience and Friendly people.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Auntie Anne's Footlong Pretzel, Cookies
mark fullerton
This location is very poorly managed. They are constantly out of the basics. Several weeks ago we ordered at 1pm. Once we got our order we were asked to leave because they were closing because they were "behind". Two weeks ago we went in and had to make several changes because of what they were out of. We got our order then they told us the ice machine was down. Tonight they were out of regular white bread. I changed to wheat and they started ton make a cold cut but then said they were out of cold cut. One of the workers teenager kids were in the dinning room cussing loudly.Corporate SUBWAY pull this franchise. It's hurting the brand.
Atmosphere: 1
Food: 3
Service: 1
Sail and Soil
Once we got close enough we could see the glass panel & food prep surfaces were dirty. The staff person making sandwiches kept scratching their hair too (over the lettuce). Better cleanliness needed. We walked out without
Atmosphere: 1
Food: 1
Service: 4
Norman Tetterton
One person working tonight, several people waiting in line. The young man was doing all he could to make subs and ring orders up. The food counter was disgusting/dirty. Only bread they had was white bread. Last time we will be going to that store.
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Sandwich
Mary Mitchell
Before ordering do not go to the bread selection first, head towards the veggies to see what’s available. I made that mistake, there were only lettuce and green peepers and spinach. Pitiful selection. Head to Walmart instead and visit the subway there.
Walked in. Ordered the sub they set it aside and waited on everyone else. So after they totally ignored me I walked out and left. 11/1/23. I will not be going back anytime soon.And I really like subway. But the help in this location.... ....
Service: 1
Mary Boomer
Best Tuna subways.
Food: 5
Service: 5
Recommended dishes: Sandwich
gary Coggins
food was ok but the price for just a 6 inch sub wow way to high , will not be eating at subway for awhile
corey sutton
October 12 2023 @ 2:25pm. The guy making taking the order has very poor customer service skills. Actually none at all. Speak to him because he's definitely not going to speak to you.
Atmosphere: 1
Service: 1
Sonido Victor's DJ
TO ALL CUSTOMERS. Be VERY CAREFUL Today was the 3rd time and (last time we'll shop there) Friday 1st Sep. 2023. 1:45pm. ALL bread was fully covered with mold. The lady says were only samples but definitely not true. She didn't let me to take pictures on full tray.
I had a chance to take 2 pictures only.
She started pulling out all the trays and throwing away. They she admitted that it's a mistake leaving those and pulling from them to prepare because she had on her hand “my bread” that I chose it and ready to prepare it with a lot of mold. All the trays and all the bread was really bad. Previous 2 visits also a few with mold and a long hair in the middle of the bread.
See very closely how bad mold all around SW. I'm sure they don't care and handle good all the food.
TO ALL CUSTOMERS. GREAT CARE Today was the third time and (the last time we will shop there) Friday, September 1, 2023. 1:45 p.m. ALL of the bread was completely covered in mold. The woman says they were just samples, but that's definitely not true. He did not allow photographs to be taken with the tray full. I only took 2 photos and it looks clear that they are all covered in slats. He started taking out all the trays and throwing them away. She admitted that it is a mistake to leave those and take them out to prepare because she had in her hand her “my bread” that I ordered and ready to prepare with a lot of mold. All the trays and all the bread were really bad. Clara shows that they do not do their job well and their bosses surely require them to save and not throw away anything. SO BE CAREFUL.
I stopped at store on west 5th street at 4:45 on a Monday. Someone had just came out of service door and was walking away. There were no other customers or workers. I went to the door and they were locked. I yelled at the woman and she yelled back she was on break. I don't plan on stopping here again if my business means no more than this.
Atmosphere: 1
Food: 1
Service: 1
Ordered on-line before leaving work arrived to this location picked up my order arrived home wrong bread the meat was only on half of the sub (footlong) this is inexcusable customers work hard for their money for this type of service I strongly recommend JERSEY MIKES may cost a bit more but cheap service isn't good service
Atmosphere: 1
Food: 1
Service: 1
Ordered online and went in 15 minutes later when the app showed my order was ready (1 sub). Three people in line waiting to order when I got there and then watched 5 more people come in and immediately leave. Only 1 person working, and as usual they were new and left by themselves. Employee was overwhelmed and was taking 5-10 minutes to make each sub. After standing in the store for over 20 minutes they started working on my sub (even though the app showed it was ready). Then was told they were out of what I ordered. I asked for a refund and was told by the employee they didn't know how to do that. Another employee finally came in, looked in the fridge and found the ingredients (the meat) for my sub. After 50 minutes I finally got my sub. I would have left without it but not without getting my money back first....but by that point I was so fed up I started to walk out minus the $10 it cost me for 1 sub. This also isn't the first time I've had to wait or have ordered online only to be told once I go in the store that they are out of something.
Atmosphere: 1
Service: 1
Did an online order and app told me it was ready when I walked in guy said what do you expect this is the ghetto subway
Atmosphere: 1
Food: 1
Service: 1
Turtles could make a sandwich faster
Atmosphere: 1
Food: 1
Service: 1
Great Experience and Friendly people.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Auntie Anne's Footlong Pretzel, Cookies
This location is very poorly managed. They are constantly out of the basics. Several weeks ago we ordered at 1pm. Once we got our order we were asked to leave because they were closing because they were "behind". Two weeks ago we went in and had to make several changes because of what they were out of. We got our order then they told us the ice machine was down. Tonight they were out of regular white bread. I changed to wheat and they started ton make a cold cut but then said they were out of cold cut. One of the workers teenager kids were in the dinning room cussing loudly.Corporate SUBWAY pull this franchise. It's hurting the brand.
Atmosphere: 1
Food: 3
Service: 1
Once we got close enough we could see the glass panel & food prep surfaces were dirty. The staff person making sandwiches kept scratching their hair too (over the lettuce). Better cleanliness needed. We walked out without
Atmosphere: 1
Food: 1
Service: 4
One person working tonight, several people waiting in line. The young man was doing all he could to make subs and ring orders up. The food counter was disgusting/dirty. Only bread they had was white bread. Last time we will be going to that store.
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Sandwich
Before ordering do not go to the bread selection first, head towards the veggies to see what’s available. I made that mistake, there were only lettuce and green peepers and spinach. Pitiful selection. Head to Walmart instead and visit the subway there.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Walked in. Ordered the sub they set it aside and waited on everyone else. So after they totally ignored me I walked out and left. 11/1/23. I will not be going back anytime soon.And I really like subway. But the help in this location.... ....
Service: 1
Best Tuna subways.
Food: 5
Service: 5
Recommended dishes: Sandwich
food was ok but the price for just a 6 inch sub wow way to high , will not be eating at subway for awhile
October 12 2023 @ 2:25pm. The guy making taking the order has very poor customer service skills. Actually none at all. Speak to him because he's definitely not going to speak to you.
Atmosphere: 1
Service: 1
TO ALL CUSTOMERS.
Be VERY CAREFUL
Today was the 3rd time and (last time we'll shop there)
Friday 1st Sep. 2023. 1:45pm.
ALL bread was fully covered with mold.
The lady says were only samples but definitely not true.
She didn't let me to take pictures on full tray.
I had a chance to take 2 pictures only.
She started pulling out all the trays and throwing away.
They she admitted that it's a mistake leaving those and pulling from them to prepare because she had on her hand “my bread” that I chose it and ready to prepare it with a lot of mold.
All the trays and all the bread was really bad.
Previous 2 visits also a few with mold and a long hair in the middle of the bread.
See very closely how bad mold all around
SW. I'm sure they don't care and handle good all the food.
TO ALL CUSTOMERS.
GREAT CARE
Today was the third time and (the last time we will shop there)
Friday, September 1, 2023. 1:45 p.m.
ALL of the bread was completely covered in mold.
The woman says they were just samples, but that's definitely not true.
He did not allow photographs to be taken with the tray full.
I only took 2 photos and it looks clear that they are all covered in slats.
He started taking out all the trays and throwing them away.
She admitted that it is a mistake to leave those and take them out to prepare because she had in her hand her “my bread” that I ordered and ready to prepare with a lot of mold.
All the trays and all the bread were really bad.
Clara shows that they do not do their job well and their bosses surely require them to save and not throw away anything.
SO BE CAREFUL.
Food: 1
Service: 1
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