I ordered a meal at the drive thru on 08/21. Only one vehicle in front of me. I waited for twenty minutes to place my order then was told to pull up to the doors only to wait over ten minutes further. Finally got out of the vehicle and went into the store. I was asked if I wanted a refund to which I replied yes. Then they made me wait at least another ten minutes for the refund. This was done intentionally and with the manager present. The workers and the manager appear apathetic with no interest in customer service. When a customer expresses dissatisfaction they respond in a passive-aggressive manner. If you own this business please consider hiring another manager who has the ability to operate a business more effectively and understands the concept of hospitality.
Atmosphere: 1
Food: 1
Service: 1
Ashley Gray
Literally the WORST Wendy’s I’ve ever been to!! Service sucks
Atmosphere: 1
Food: 2
Service: 1
Hannah Katelyn
Rudest employees ever. Have never had a good experience with the employees at this location
Atmosphere: 1
Food: 3
Service: 1
Jasper
Great place to eat, not the best parking for big trucks, but still, good staff, food is usually like you order it👍. I miss there Cajun crunch, that was a very good chicken sandwich.
Atmosphere: 4
Food: 5
Service: 5
Trisha Weedman
The food is always good. Especially when it's what you ordered. We just went there. 7pm on a friday. Wasn't busy at all. A few cars in the drive thru and one order ahead of us. We ordered a double baconator and a double with cheese, no onions. When we got home, we had two triple baconators. The kid also ran my card twice. He rang up each combo separately. Not getting what we ordered is a common occurrence at this location.
Atmosphere: 5
Food: 5
Service: 1
Ryan Moore
Just overall not a pleasant experience. First of all they were out of chocolate frosty. Then they had the audacity to be out of personality and friendliness too. A robot could be programmed to have more personality than these employees. Why work in a service industry if you’re not going to be friendly?
Food was good though.
Atmosphere: 3
Food: 4
Service: 3
Ruth White
Wanted a salad w/o meat, was told I would have to pay the same price for a meatless salad. Prices need to be adjusted in case such as this.
real geeker
for a new restaurant you would think they would be upheld better. sad addition to wendell: female over the headset was rude, food was cold and old (customers can tell), and their drinks are disgusting. respectfully night shift is always better knightdale wendy’s is WORTH THE DRIVE !
Atmosphere: 1
Food: 1
Service: 1
Lindsey Feracho
We had a good experience. Dropped in the drive thru for my kiddo as we were leaving the emergency room across the street. Food was fast and hot
Atmosphere: 5
Food: 5
Service: 5
Stickto YourDrums
The food was cold and when I asked for cheese for the chili that I added to my order, I got attitude from the workers. Also, my fiancé asked for ranch for her nuggets and the girl rolled her eyes and through the ranch on the counter. Terrible customer service!
Horrible!!! I did delivery from here for the 1st time. Soda machine e was out, order was wrong. And the food was cold. Overall bad experience, waste of money, and then was told I couldn't get a refund! Definitely won't be eating from this location again.
Atmosphere: 1
Food: 1
Service: 1
Vasey Bissette
Terrible experience. Rude staff members. No soda only tea and lemonade and then got mad and charged me 50 cent before would give me lemonade when tea tasted very sour. I told her i didn't mind giving her the money but she cussed and acted very unprofessional. I will never visit this establishment again. I was leaving the hospital after my daughter almost died today to follow her in an ambulance to a bigger hospital at UNC. Despicable behavior
Atmosphere: 1
Food: 2
Service: 1
Austin Watson
Came here for lunch. Staff just standing around. Took over 10 minutes to get food. Then when I got the food it was cold. You can tell by the demeanor that the staff just don’t care about anything. Take the extra 10 minutes to drive to cookout if you want lunch. This place is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Bridget Williams
Food was hot and service was fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Georgie Hopkins
I’m all for you get what you pay for… but a multimillion dollar company shouldn’t be running a store this low. We dined inside with our kids for a quick stop and the fries were cold, the floors were filthy and all the tables were dirty.. I had to clean our table off before sitting down. I’d expect this maybe in Rocky Mount but in Wendell? I was surprised. Never will return and will gladly go elsewhere. It’s places like this you go into and wonder a week later how the hell you got the flu.
I ordered a meal at the drive thru on 08/21. Only one vehicle in front of me. I waited for twenty minutes to place my order then was told to pull up to the doors only to wait over ten minutes further. Finally got out of the vehicle and went into the store. I was asked if I wanted a refund to which I replied yes. Then they made me wait at least another ten minutes for the refund. This was done intentionally and with the manager present. The workers and the manager appear apathetic with no interest in customer service. When a customer expresses dissatisfaction they respond in a passive-aggressive manner. If you own this business please consider hiring another manager who has the ability to operate a business more effectively and understands the concept of hospitality.
Atmosphere: 1
Food: 1
Service: 1
Literally the WORST Wendy’s I’ve ever been to!! Service sucks
Atmosphere: 1
Food: 2
Service: 1
Rudest employees ever. Have never had a good experience with the employees at this location
Atmosphere: 1
Food: 3
Service: 1
Great place to eat, not the best parking for big trucks, but still, good staff, food is usually like you order it👍. I miss there Cajun crunch, that was a very good chicken sandwich.
Atmosphere: 4
Food: 5
Service: 5
The food is always good. Especially when it's what you ordered. We just went there. 7pm on a friday. Wasn't busy at all. A few cars in the drive thru and one order ahead of us. We ordered a double baconator and a double with cheese, no onions. When we got home, we had two triple baconators. The kid also ran my card twice. He rang up each combo separately. Not getting what we ordered is a common occurrence at this location.
Atmosphere: 5
Food: 5
Service: 1
Just overall not a pleasant experience. First of all they were out of chocolate frosty. Then they had the audacity to be out of personality and friendliness too. A robot could be programmed to have more personality than these employees. Why work in a service industry if you’re not going to be friendly?
Food was good though.
Atmosphere: 3
Food: 4
Service: 3
Wanted a salad w/o meat, was told I would have to pay the same price for a meatless salad. Prices need to be adjusted in case such as this.
for a new restaurant you would think they would be upheld better. sad addition to wendell: female over the headset was rude, food was cold and old (customers can tell), and their drinks are disgusting. respectfully night shift is always better knightdale wendy’s is WORTH THE DRIVE !
Atmosphere: 1
Food: 1
Service: 1
We had a good experience. Dropped in the drive thru for my kiddo as we were leaving the emergency room across the street. Food was fast and hot
Atmosphere: 5
Food: 5
Service: 5
The food was cold and when I asked for cheese for the chili that I added to my order, I got attitude from the workers. Also, my fiancé asked for ranch for her nuggets and the girl rolled her eyes and through the ranch on the counter. Terrible customer service!
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Horrible!!! I did delivery from here for the 1st time. Soda machine e was out, order was wrong. And the food was cold. Overall bad experience, waste of money, and then was told I couldn't get a refund! Definitely won't be eating from this location again.
Atmosphere: 1
Food: 1
Service: 1
Terrible experience. Rude staff members. No soda only tea and lemonade and then got mad and charged me 50 cent before would give me lemonade when tea tasted very sour. I told her i didn't mind giving her the money but she cussed and acted very unprofessional. I will never visit this establishment again. I was leaving the hospital after my daughter almost died today to follow her in an ambulance to a bigger hospital at UNC. Despicable behavior
Atmosphere: 1
Food: 2
Service: 1
Came here for lunch. Staff just standing around. Took over 10 minutes to get food. Then when I got the food it was cold. You can tell by the demeanor that the staff just don’t care about anything. Take the extra 10 minutes to drive to cookout if you want lunch. This place is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Food was hot and service was fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
I’m all for you get what you pay for… but a multimillion dollar company shouldn’t be running a store this low. We dined inside with our kids for a quick stop and the fries were cold, the floors were filthy and all the tables were dirty.. I had to clean our table off before sitting down. I’d expect this maybe in Rocky Mount but in Wendell? I was surprised. Never will return and will gladly go elsewhere. It’s places like this you go into and wonder a week later how the hell you got the flu.
Atmosphere: 1
Food: 1
Service: 1
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