Wingstop

Tried to order online but it wouldn’t work, so I called and placed an order. The girl had an attitude from the jump. But I let it go over the phone. We got to store, she (same girl as the phone), had a dirty look and rude tone. The order was more than what it was showing online. They convinced me it’s because online is cheaper than in store (which was a first for me since I’ve been eating there). Got all the way home to realize they gave me traditional wings when I CLEARLY ordered boneless. The fries were cold, and she rolled her eyes at me when I told her my drink was supposed to be fruit punch (she gave me root beer, and I don’t drink soda). I called to tell them this, the same girl answered the phone and placed me on hold. I waited 9 mins 27 secs before I hung up. Seems weird to go somewhere and pay for stuff that they can’t bother to get correct or even come to the phone. Or even be friendly!

Food: 1

Service: 1

We got Wing-stop and there was hair in my fries.!!! Never again !!

Wait 2 hours to get food, ended up canceling and going to McDonalds! Dont recommend if you want eat in a timely manner!

Closest one to me, and so far no issues, great job staff!

Atmosphere: 5

Food: 5

Service: 5

I love the traditional garlic Parmesan wings. Corn no seasoning because the seasonal be spicy and the ranch is sooo good.

Atmosphere: 5

Food: 5

Service: 5

I appreciate the staff’s assistance with an order mistake that I made even though they were very busy and the food was excellent.

Atmosphere: 4

Food: 5

Service: 5

Always on time order always right. Food is as it says on the package. Will return again, I currently drive 25 min one way for this.

2nd time placing an order and they can't get orders out properly or timely. They won't even tell the delivery driver when to expect the order.

Will never order from this place ever again, this is the 2nd time with over an hour + wait

Avoid this place

Atmosphere: 1

Food: 2

Service: 1

If they could go any slower they could probably beat a sloths record of slowest mammal.

Atmosphere: 1

Food: 1

Service: 1

UPDATE: it’s now been 3 weeks and we still have not gotten refunded nor received a response from corporate after filing a formal complaint. DO NOT PATRONIZE THIS STORE!!! Beware!!!

Original post: I called the store to request a refund, as the directions instructed me to do in the app. I was told by a manager that the refund would be processed by the end of the shift. It is now almost 24 hours later, and I have received no update or notification that the refund has processed. When I tried to call the store to ask for more information, they said it was handled by HR and not them. They then hung up on me. I tried to call back twice, and the line rang busy. I am livid, and extremely disappointed. I’ve never had a negative experience with Wingstop before, so this is shocking that this is the type of behavior the company would exhibit to their customers

Atmosphere: 2

Food: 4

Service: 1

GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!

I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being. This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it? I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food. DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt. Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me. You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice. I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word. I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.

My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔

Will never eat at any location again!!!! Ordered food online May 16th. After 1.5hrs of patiently waiting, checked on my order. They didn’t have my order ticket. Asked for a refund, was told only the GM could refund online orders and to call back next day(Saturday). Also left my name and number for them to contact me. Called corporate that Friday night as well, was told I’d hear back in 3-4days. Called the store back the next day (Saturday), GM isn’t there again. Called back Sunday, GM still isn’t there. Keep being told to call back the next day. Staff was once again rude and unhelpful and tried to hang up on me. Called corporate again that Sunday, they are still no help. Said another 3-4days. Here it is Thursday, no call back from the store, no call back from corporate, no refund. WORST CUSTOMER SERVICE EVER! No accountability or even care that it’s been a week and they still have my money for a service and product that wasn’t rendered. I am absolutely disgusted with this company. Please don’t spend your money here!

GREAT CUSTOMER SERVICE+1 (805)-301 7071 NO NONSENSE AND GREAT ASSISTANCE!!!