Wingstop

GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!

I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being. This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it? I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food. DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt. Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me. You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice. I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word. I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.

My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔

Will never eat at any location again!!!! Ordered food online May 16th. After 1.5hrs of patiently waiting, checked on my order. They didn’t have my order ticket. Asked for a refund, was told only the GM could refund online orders and to call back next day(Saturday). Also left my name and number for them to contact me. Called corporate that Friday night as well, was told I’d hear back in 3-4days. Called the store back the next day (Saturday), GM isn’t there again. Called back Sunday, GM still isn’t there. Keep being told to call back the next day. Staff was once again rude and unhelpful and tried to hang up on me. Called corporate again that Sunday, they are still no help. Said another 3-4days. Here it is Thursday, no call back from the store, no call back from corporate, no refund. WORST CUSTOMER SERVICE EVER! No accountability or even care that it’s been a week and they still have my money for a service and product that wasn’t rendered. I am absolutely disgusted with this company. Please don’t spend your money here!

GREAT CUSTOMER SERVICE+1 (805)-301 7071 NO NONSENSE AND GREAT ASSISTANCE!!!

Incompetent management. Offered a deal and then pulled it. I'll never go again and recommend against it to everyone unless I get my free meal. Leaving one stars on all local locations.

I had Wingstop for the first time on Tuesday in Shakopee Minnesota and it was excellent! Perfectly cooked chicken thick and tasty. The Louisiana rub was pretty hot for me. Sadly when I got home the blue cheese dip was not in the bag. The sauce was leaking out of the bag.

Garbage food! Especially your tenders! Just FROZEN garbage tenders from one of the big food service companies. If HARDEES can make a decent tender why can’t you?

Ordered a 50 piece lemon pepper wings. We received wings with feathers still all over them. Fried up feathers. 😳 Called customer service x3. Sent pictures. Left a message for the store we bought them at. No communication back from customer service or the store. Horrible customer service. Didn't do anything to make it right.

we spent $45 from Whipple location Hayward and requested well done received the order over cooked. Because I had no way to return the food they would not refund…

The customer service was excellent and the food was delicious. Everything was fresh and the store was clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings, Corn Bites, Large Fries

Service was amazing and the lady at the register was super friendly!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings, Corn Bites

Picked up an order got home. Food was cold. Fries wasn’t done management didn’t wanna do anything about it. I do not recommend this place need better management and training

Atmosphere: 1

Food: 1

Service: 1

First time I went there 2 weeks ago, it awesome. Chicken was hot and fresh. Well tossed with the sauce. The fries were hot and delicious. Tonight(11/25/24) , it was the exact opposite. I called in an order on a slow Monday night and received old tenders that had been cooked well before I called. (Took me 5 minutes to arrive at the location after I called in the order). The tenders were cold and old. Not tossed well in the sauce. The fries were at least warm but not as good as the previous visit. Had me hooked but now I’ll spend my money at the jersey mikes next door. Only reason it’s not 1 star is because of my first visit. People work hard for their money. Do better.

Atmosphere: 3

Food: 1

Service: 1

love the food! one of my favorite places to eat that is local.

Parking: good amount of parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Fingers