The outside seating area provides a great place to spend some quality time with your loved ones! Not to mention the wonderful donut spred! I can't wait to go back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Peach Passion Fruit Dunkin' Refresher
Olivia Lowery
I want to start this review out by saying that I'm not one to leave a review for poor service, but I was blown away today. This morning started off with a simple trip to Dunkin' with my boyfriend.As we arrived, a young lady dropped her entire dozen of donuts in the parking lot while trying to get into her car. Witnessing this, my boyfriend immediately suggested we replace her lost donuts, but I, perhaps naively, assumed Dunkin' Donuts would surely replace them with no problem. Little did I know, I was WRONG.Upon entering the store, we were met with no greeting at all - which is typically no big deal for us. The worker behind the counter directed us to the kiosk to place our order. Despite this initial setback, we proceeded with our order, only to notice the distraught young lady sitting at a table, tears streaming down her face.Approaching her, we learned that the manager had callously refused to replace her lost donuts, despite the evident distress she was experiencing. My boyfriend, and I (displaying far more compassion and decency than the establishment itself) offered to purchase her a new dozen. We asked her if she was getting these for a special occasion, and that's when she revealed that she had intended to share these donuts at a brunch where she planned to announce her pregnancy to her friends.After ensuring the young lady's safety by accompanying her to her car with the replacement donuts, I personally returned to confront the store's staff about their shocking lack of empathy. I said, "That was awful that y'all wouldn't replace her donuts.. she's sitting here pregnant and hysterical. She obviously didn't drop them on purpose." The staff just looked at me like a deer in the headlights before the manager shrugged and simply said "I can't replace them." There was no apology or even a morsel of remorse. Their refusal to make amends for their failure to provide basic customer service was both astonishing and deeply disappointing.The refusal to replace a young pregnant woman's dropped donuts, coupled with the apathetic response from the staff, reflects poorly on the corporate values of Dunkin' Donuts. It's no wonder this location has a mere three stars on Google reviews. Do better.
Service: 1
Madison J
horrible work environment and inconsiderate management. i don’t recommend this dunkin.
Atmosphere: 1
Food: 1
Service: 1
jeremy james
Will fire the employees for giving statements to the police to help solve violent crimes
Atmosphere: 1
Food: 1
Service: 1
C Marsh
The staff at this location were very friendly and fast. We ordered our drinks, and they were made within a few minutes. The young people working there were really nice. The location is super clean. Donuts were good. Drinks were great. Try the peach energizer. It is really good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Doughnut, Peach Passion Fruit Dunkin' Refresher
Sophie Rizzo
I believe it was the crew leader or manager names Johanna, that had a horrible and snarky attitude not only to me but to her team member's when I attempted to buy donuts this morning. There is a difference between poor customer service and being cruel.. she was cruel. Bless her heart.
Service: 1
Liam
Not fast as a doordasher you are going to wait 5-10 minutes the 2 Dunkin locations in weddington/Wesley chapel are the only restraurants that consistently make you wait for every order every time not sure if they are understaffed or if they are just the only company that doesn’t care about a customer/dashers time, I think it might be because there’s a drive thru but Starbucks has a drive thru and is just a lot more respectful to time to be honest in this area
Ivan Dyakov
Very unprofessional
Atmosphere: 1
Service: 1
Lidia Alarcon
Every time I come here at least 1 thing is missing. ALWAYS! I had to walk in because it happens all the time, i will not be coming here. Their donuts are always cold and hard not worth the money…
Found bug in drink!! Skip this location and all other Dunkin’s.
Atmosphere: 1
Food: 1
Service: 1
Joe Campodonico
Your items will never be ready. We order an hour before we arrive every Sunday and not once has the order been ready. You always have to ask someone to prepare it regardless of number of customers or other orders in the
Service: 1
Kayla Marcus
If I could give it a 0 I would and I usually choose not to write bad reviews but come on. Made me the wrong coffee 3 times there were plenty of workers behind the counter who looked clueless then after about 15 minutes I got a very burnt wake up wrap which the “manager” told me was supposed to be crispy :) soooo gross - come on DD get it together with some people who know what their doing.Posted a photo of my “crispy wrap”
Tammy H
Mobile orders never ready, always someone sitting and joking and no one acknowledges you. One in sun valley so much better so avoid this one !
Atmosphere: 1
Food: 1
Service: 1
Bergi Cam
Very rude and I’m super disappointed because I was not satisfied with the way the coffee was made and this is a coffee that I buy like every day so I went in and just said, can you please remake the coffee and the girl that works there is extremely rude. She tried to say what kind of coffee it is and that it contains a lot of espresso and I said I am aware of that. I buy it all the time but it just taste different, she was not nice and I’m not happy with the service I received. The guy on the other hand was super nice, and he even gave me the coffee because she didn’t want to give it to me. I’m sorry, but I’m a strong, believer in customer service and this attitude was not called for.
The outside seating area provides a great place to spend some quality time with your loved ones! Not to mention the wonderful donut spred! I can't wait to go back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Peach Passion Fruit Dunkin' Refresher
I want to start this review out by saying that I'm not one to leave a review for poor service, but I was blown away today. This morning started off with a simple trip to Dunkin' with my boyfriend.As we arrived, a young lady dropped her entire dozen of donuts in the parking lot while trying to get into her car. Witnessing this, my boyfriend immediately suggested we replace her lost donuts, but I, perhaps naively, assumed Dunkin' Donuts would surely replace them with no problem. Little did I know, I was WRONG.Upon entering the store, we were met with no greeting at all - which is typically no big deal for us. The worker behind the counter directed us to the kiosk to place our order. Despite this initial setback, we proceeded with our order, only to notice the distraught young lady sitting at a table, tears streaming down her face.Approaching her, we learned that the manager had callously refused to replace her lost donuts, despite the evident distress she was experiencing. My boyfriend, and I (displaying far more compassion and decency than the establishment itself) offered to purchase her a new dozen. We asked her if she was getting these for a special occasion, and that's when she revealed that she had intended to share these donuts at a brunch where she planned to announce her pregnancy to her friends.After ensuring the young lady's safety by accompanying her to her car with the replacement donuts, I personally returned to confront the store's staff about their shocking lack of empathy. I said, "That was awful that y'all wouldn't replace her donuts.. she's sitting here pregnant and hysterical. She obviously didn't drop them on purpose." The staff just looked at me like a deer in the headlights before the manager shrugged and simply said "I can't replace them." There was no apology or even a morsel of remorse. Their refusal to make amends for their failure to provide basic customer service was both astonishing and deeply disappointing.The refusal to replace a young pregnant woman's dropped donuts, coupled with the apathetic response from the staff, reflects poorly on the corporate values of Dunkin' Donuts. It's no wonder this location has a mere three stars on Google reviews. Do better.
Service: 1
horrible work environment and inconsiderate management. i don’t recommend this dunkin.
Atmosphere: 1
Food: 1
Service: 1
Will fire the employees for giving statements to the police to help solve violent crimes
Atmosphere: 1
Food: 1
Service: 1
The staff at this location were very friendly and fast. We ordered our drinks, and they were made within a few minutes. The young people working there were really nice. The location is super clean. Donuts were good. Drinks were great. Try the peach energizer. It is really good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Doughnut, Peach Passion Fruit Dunkin' Refresher
I believe it was the crew leader or manager names Johanna, that had a horrible and snarky attitude not only to me but to her team member's when I attempted to buy donuts this morning. There is a difference between poor customer service and being cruel.. she was cruel. Bless her heart.
Service: 1
Not fast as a doordasher you are going to wait 5-10 minutes the 2 Dunkin locations in weddington/Wesley chapel are the only restraurants that consistently make you wait for every order every time not sure if they are understaffed or if they are just the only company that doesn’t care about a customer/dashers time, I think it might be because there’s a drive thru but Starbucks has a drive thru and is just a lot more respectful to time to be honest in this area
Very unprofessional
Atmosphere: 1
Service: 1
Every time I come here at least 1 thing is missing. ALWAYS! I had to walk in because it happens all the time, i will not be coming here. Their donuts are always cold and hard not worth the money…
Atmosphere: 1
Food: 1
Service: 1
Waited 22 minutes before asking for a refund.
Service: 1
Recommended dishes: Donuts
Restaurantji Recommends
Found bug in drink!! Skip this location and all other Dunkin’s.
Atmosphere: 1
Food: 1
Service: 1
Your items will never be ready. We order an hour before we arrive every Sunday and not once has the order been ready. You always have to ask someone to prepare it regardless of number of customers or other orders in the
Service: 1
If I could give it a 0 I would and I usually choose not to write bad reviews but come on. Made me the wrong coffee 3 times there were plenty of workers behind the counter who looked clueless then after about 15 minutes I got a very burnt wake up wrap which the “manager” told me was supposed to be crispy :) soooo gross - come on DD get it together with some people who know what their doing.Posted a photo of my “crispy wrap”
Mobile orders never ready, always someone sitting and joking and no one acknowledges you. One in sun valley so much better so avoid this one !
Atmosphere: 1
Food: 1
Service: 1
Very rude and I’m super disappointed because I was not satisfied with the way the coffee was made and this is a coffee that I buy like every day so I went in and just said, can you please remake the coffee and the girl that works there is extremely rude. She tried to say what kind of coffee it is and that it contains a lot of espresso and I said I am aware of that. I buy it all the time but it just taste different, she was not nice and I’m not happy with the service I received. The guy on the other hand was super nice, and he even gave me the coffee because she didn’t want to give it to me. I’m sorry, but I’m a strong, believer in customer service and this attitude was not called for.