We have been coming to this location the past 2 months spending $50 to $60 dollars a week and from day one we had a slite issue with the drive through female Jenna all because we got ice water and it had another flavor in it, so we asked for another water! I finally said its all good just give me a bottle water! Numerous times we have to say the same thing over and over at drive thru and all we request is scoops of ice-cream without a lid because when you pull it off it leaks on our clothes and inside the car, another time the ice-cream was literally running off the lid before we even got it handed to use out the window! Also on another visit the coffee was very bitter and no matter the sweetener it doesn't help so we just got stuck on ice-cream and that particular night the guy made it over and we just asked to get our money back. We continued going because we just wanted ice-cream without a lid (how can you mess that communication up) Tonight we went there and tried too get 2scoops of ice-cream without a lid....Jenna at the drive thru told us to pull around.....then stated her manager Mike Patel said not to serve yall! We thought it was a joke at 1st because we thought we had a great rapport with her because she usually after the 1st mishap got our order correctly each time....no she said that employees state we cause problems each time we come...wow...mind you...all we ask for is ice-cream without a lid!! These young folk are rude, no home training and we feel we were racially profiled now! Especially after reading so many bad Google Reviews.....but they still got served.....we were told we couldn't even place a order? Unbelievable!! We getting reprimanded because as a customer we have rights and if we request NO LIDS....what is the real issue?
Dave/boo
Great store, great people , just need to be trained in hospitality
Atmosphere: 5
Food: 5
Service: 5
Tina Smith
B & R's lost me and my family's business due to the fact they just raised the prices again and decreased the size of the scoops. I spent over $8 for a 3 scoop hot fudge sundae, and the ice cream only filled half the cup and they tried to fill up the empty space with fake whip cream. I can go to the grocery store and buy a whole gallon of better quality ice cream for under $8. Very dishonest. Sad to see the greed blinding the logic of the corporate CEO's. Good bye BR.
Jay Davis
They have about 12 people working but it took about 30 minutes to be served. Gloves were not being used. Not to mention they only had a few ice cream options. Also, there Health sanitation grade was not posted anywhere, this is a requirement in the state of NC.
A.G. Yocum
My hot fudge sundae had burnt fudge. The next had a hunk of ice cold fudge. Threw it away. Last time. They suck.
USA Drones
Wish there were more of them!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza
Kim Nunez
I love that it’s two places in one! Friendly staff! Whiteville needed a coffee and ice cream place!
We have been coming to this location the past 2 months spending $50 to $60 dollars a week and from day one we had a slite issue with the drive through female Jenna all because we got ice water and it had another flavor in it, so we asked for another water! I finally said its all good just give me a bottle water! Numerous times we have to say the same thing over and over at drive thru and all we request is scoops of ice-cream without a lid because when you pull it off it leaks on our clothes and inside the car, another time the ice-cream was literally running off the lid before we even got it handed to use out the window! Also on another visit the coffee was very bitter and no matter the sweetener it doesn't help so we just got stuck on ice-cream and that particular night the guy made it over and we just asked to get our money back. We continued going because we just wanted ice-cream without a lid (how can you mess that communication up) Tonight we went there and tried too get 2scoops of ice-cream without a lid....Jenna at the drive thru told us to pull around.....then stated her manager Mike Patel said not to serve yall! We thought it was a joke at 1st because we thought we had a great rapport with her because she usually after the 1st mishap got our order correctly each time....no she said that employees state we cause problems each time we come...wow...mind you...all we ask for is ice-cream without a lid!! These young folk are rude, no home training and we feel we were racially profiled now! Especially after reading so many bad Google Reviews.....but they still got served.....we were told we couldn't even place a order? Unbelievable!! We getting reprimanded because as a customer we have rights and if we request NO LIDS....what is the real issue?
Great store, great people , just need to be trained in hospitality
Atmosphere: 5
Food: 5
Service: 5
B & R's lost me and my family's business due to the fact they just raised the prices again and decreased the size of the scoops. I spent over $8 for a 3 scoop hot fudge sundae, and the ice cream only filled half the cup and they tried to fill up the empty space with fake whip cream. I can go to the grocery store and buy a whole gallon of better quality ice cream for under $8. Very dishonest. Sad to see the greed blinding the logic of the corporate CEO's. Good bye BR.
They have about 12 people working but it took about 30 minutes to be served. Gloves were not being used. Not to mention they only had a few ice cream options. Also, there Health sanitation grade was not posted anywhere, this is a requirement in the state of NC.
My hot fudge sundae had burnt fudge.
The next had a hunk of ice cold fudge.
Threw it away. Last time. They suck.
Wish there were more of them!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza
I love that it’s two places in one! Friendly staff! Whiteville needed a coffee and ice cream place!
Restaurantji Recommends
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