Employees were polite and great. Got my order on time and on point everything was right. Dinner was delicious and unlike Pizzahut we got everything we asked for, I’m still wondering how they could forget to make a stuff crust with the most important part that makes it a stuff crust, but that’s why Dominos is the best in town. When you order what you want they always deliver. ❤️
Atmosphere: 5
Food: 5
Service: 5
Joey Gallagher
I recently had a thoroughly disappointing experience with Domino's Pizza that I feel compelled to share. I really like to give recognition to companies and employees that provide good customer service and always try do so. I will occasionally share my bad experiences. However, I wanted to share this poor experience. I ordered a pizza that was overwhelmingly greasy and slathered with an excessive amount of Alfredo sauce. The crust was mushy, making it completely inedible for my kids, who ended up having to settle for garlic knots instead.
When I called to complain, the response was, well there was no response. I waited a good awkwardly 10 seconds after expressing my reasoning for calling before I had to ask if they were still there just to get an uncountable long “yyyeeeaaahhh”. Followed by more silence. Leaving it up to me to lead the rest of the conversation. The person who answered seemed very uninterested. In the end I was told I could bring the pizza in for a replacement, otherwise they can’t do nothing els for me and left it at that. When I asked to speak to a manager, I was directed to call back the next morning. The follow-up calls were equally if not more frustrating. The Conversations with the "managers" were stilted and unhelpful, leaving me with no clear resolution or apology. The lady I spoke with the next day who was the manager, got on the phone saying “hello” when asked if I was speaking to a manager her response was “um yeeeaahhhhhhh”…It was so awkward that I felt like it was a joke.
Ultimately, I decided to stop pursuing the issue because it became clear that Domino's had no intention of addressing the problem WHAT SO EVER telling me to keep trying back the next day to speak to someone els because they have no idea how to help me… HuH???. My experience was marred by poor communication and a lack of customer care. Based on this experience, I won't be ordering from Domino's again it completely turned me and my friend away after experiencing that.. I tipped the driver very well also, so there was in my opinion no reason to treat me like I was someone trying to get over on them for ONE pizza out of the 5 I ordered. I just wanted to not feel like my money was not waisted. I usually just let things like this go but I wanted to say something this time because it did really stink that the kids pizza was no good at all.. . So, If you have an issue with your order at this location, don’t expect much help or understanding even if your order is not what YOU paid for.
Atmosphere: 1
Food: 1
Service: 1
Madison Pigott
Poor management and customer service. Will steal money by not delivering items, then not remedy the issue. Delivery will be beyond late, and food comes sloppy.
Atmosphere: 1
Food: 3
Service: 1
Cliff Davis
Over and over 4 hours place a and it was wrong
Atmosphere: 1
Food: 4
Service: 1
Tim Hodge
When we got there we went through the drive through. They apologized saying they had to remake one pizza because a critical ingredient was left off. She assured us that there would be no issue and she would bring the pizza out to us. We pulled into the waiting area, parked and waited, waited. After about 15 minutes we went back through the drive through and lo and behold everything was ready and waiting on us. No attempt was made to bring it out to us so we could be on our way sooner or while the pizza was still fresh out of the oven.
Atmosphere: 2
Food: 3
Service: 2
Eva LaCroix
I was not impressed. This is the chicken thin crust...not good at all. Cut any kind of way...
Atmosphere: 2
Food: 2
Service: 3
Mindy S
They're really rude. They messed up my order and put so much sauce on my wings I couldn't eat them. When I called I got an attitude dominoes. Do
Atmosphere: 1
Food: 1
Service: 1
Queen Coco ꧁꧂
Ordered Garlic Parmesan wings and this is what they give me. Regular wings with blue cheese squirted over the wings. When I call the store whoever answered tried to say it was Parmesan sauce like I’m dumb. I’ve ordered these wings before and never received them like this. Very dissatisfied
Atmosphere: 1
Food: 1
Service: 1
Kamya Jones
I ordered online around 7:40 on this Friday evening. I understood that they were definitely busy. So I didn’t mind waiting. After waiting 2 hours I decided to call and confirm was everything ok and did they receive my order online. (It’s 9:47)They tell me they were making my order at that moment and they hung up the phone. When the delivery driver arrived she was nice. It’s not her fault. My food was late and my pizza was burned. Very angry that I waited so long to not be able to eat the pizza.
The place wasn't very sanitary. They're was plenty of flies landing on and around the food. The servers were a little rude. We were trying to ask some questions, but they kinda just brushed us off. It took about an hour and 30 for 3 pizzas, 2 boxes of wings and a box of cinnamon twists, and a box of garlic bread bites. When We went to pick up the food, we were ignored. When asking for sauce, we repeatedly had to knock on the pickup window for about 5 minutes until someone finally came. All in all, just go to Pizza Village, much better service and food.
Got large pepperoni, hand toss, was the best one I’ve had in awhile, however the medium pan pizza was a little doughy to me, I know there is a set time for cooking so maybe it was just me.
Food: 4
Service: 5
Elizabeth Reinecker
I tried to go in to place an order but was ignored by all workers. I went to sit down and order on the app and as I was ordering, someone else walked in and was immediately greeted and had their order taken.
Food: 1
john van etten
I ordered pizza from them last year. Two hours later they showed up at my house with cold pizza...I wrote them off. I ordered two pizzas last month. Two hours passed so I called them to find out the pizzas had not even been made yet so I canceled my order...I must be a glutton for punishment because I thought I would try Domino's... one... last... time. I called them and they placed me on hold for 20 minutes and that was enough of a reminder. How do they stay in business?? Who owns this joke of a place??? Never again!!
Bonnie Skipper
Stupide to not be able to order at window. But quickly ready and pretty good deal for the
Very bad on the phone
Don't answer when you call.
Atmosphere: 1
Food: 5
Service: 1
Employees were polite and great. Got my order on time and on point everything was right. Dinner was delicious and unlike Pizzahut we got everything we asked for, I’m still wondering how they could forget to make a stuff crust with the most important part that makes it a stuff crust, but that’s why Dominos is the best in town. When you order what you want they always deliver. ❤️
Atmosphere: 5
Food: 5
Service: 5
I recently had a thoroughly disappointing experience with Domino's Pizza that I feel compelled to share. I really like to give recognition to companies and employees that provide good customer service and always try do so. I will occasionally share my bad experiences. However, I wanted to share this poor experience. I ordered a pizza that was overwhelmingly greasy and slathered with an excessive amount of Alfredo sauce. The crust was mushy, making it completely inedible for my kids, who ended up having to settle for garlic knots instead.
When I called to complain, the response was, well there was no response. I waited a good awkwardly 10 seconds after expressing my reasoning for calling before I had to ask if they were still there just to get an uncountable long “yyyeeeaaahhh”. Followed by more silence. Leaving it up to me to lead the rest of the conversation. The person who answered seemed very uninterested. In the end I was told I could bring the pizza in for a replacement, otherwise they can’t do nothing els for me and left it at that. When I asked to speak to a manager, I was directed to call back the next morning. The follow-up calls were equally if not more frustrating. The Conversations with the "managers" were stilted and unhelpful, leaving me with no clear resolution or apology. The lady I spoke with the next day who was the manager, got on the phone saying “hello” when asked if I was speaking to a manager her response was “um yeeeaahhhhhhh”…It was so awkward that I felt like it was a joke.
Ultimately, I decided to stop pursuing the issue because it became clear that Domino's had no intention of addressing the problem WHAT SO EVER telling me to keep trying back the next day to speak to someone els because they have no idea how to help me… HuH???. My experience was marred by poor communication and a lack of customer care. Based on this experience, I won't be ordering from Domino's again it completely turned me and my friend away after experiencing that.. I tipped the driver very well also, so there was in my opinion no reason to treat me like I was someone trying to get over on them for ONE pizza out of the 5 I ordered. I just wanted to not feel like my money was not waisted. I usually just let things like this go but I wanted to say something this time because it did really stink that the kids pizza was no good at all.. . So, If you have an issue with your order at this location, don’t expect much help or understanding even if your order is not what YOU paid for.
Atmosphere: 1
Food: 1
Service: 1
Poor management and customer service. Will steal money by not delivering items, then not remedy the issue. Delivery will be beyond late, and food comes sloppy.
Atmosphere: 1
Food: 3
Service: 1
Over and over 4 hours place a and it was wrong
Atmosphere: 1
Food: 4
Service: 1
When we got there we went through the drive through. They apologized saying they had to remake one pizza because a critical ingredient was left off. She assured us that there would be no issue and she would bring the pizza out to us. We pulled into the waiting area, parked and waited, waited. After about 15 minutes we went back through the drive through and lo and behold everything was ready and waiting on us. No attempt was made to bring it out to us so we could be on our way sooner or while the pizza was still fresh out of the oven.
Atmosphere: 2
Food: 3
Service: 2
I was not impressed. This is the chicken thin crust...not good at all. Cut any kind of way...
Atmosphere: 2
Food: 2
Service: 3
They're really rude. They messed up my order and put so much sauce on my wings I couldn't eat them. When I called I got an attitude dominoes. Do
Atmosphere: 1
Food: 1
Service: 1
Ordered Garlic Parmesan wings and this is what they give me. Regular wings with blue cheese squirted over the wings. When I call the store whoever answered tried to say it was Parmesan sauce like I’m dumb. I’ve ordered these wings before and never received them like this. Very dissatisfied
Atmosphere: 1
Food: 1
Service: 1
I ordered online around 7:40 on this Friday evening. I understood that they were definitely busy. So I didn’t mind waiting. After waiting 2 hours I decided to call and confirm was everything ok and did they receive my order online. (It’s 9:47)They tell me they were making my order at that moment and they hung up the phone. When the delivery driver arrived she was nice. It’s not her fault. My food was late and my pizza was burned. Very angry that I waited so long to not be able to eat the pizza.
Atmosphere: 3
Service: 1
Restaurantji Recommends
The place wasn't very sanitary. They're was plenty of flies landing on and around the food. The servers were a little rude. We were trying to ask some questions, but they kinda just brushed us off. It took about an hour and 30 for 3 pizzas, 2 boxes of wings and a box of cinnamon twists, and a box of garlic bread bites. When We went to pick up the food, we were ignored. When asking for sauce, we repeatedly had to knock on the pickup window for about 5 minutes until someone finally came. All in all, just go to Pizza Village, much better service and food.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Meat Pizza, Pepperoni Pizza, Chicken Wings
Got large pepperoni, hand toss, was the best one I’ve had in awhile, however the medium pan pizza was a little doughy to me, I know there is a set time for cooking so maybe it was just me.
Food: 4
Service: 5
I tried to go in to place an order but was ignored by all workers. I went to sit down and order on the app and as I was ordering, someone else walked in and was immediately greeted and had their order taken.
Food: 1
I ordered pizza from them last year. Two hours later they showed up at my house with cold pizza...I wrote them off. I ordered two pizzas last month. Two hours passed so I called them to find out the pizzas had not even been made yet so I canceled my order...I must be a glutton for punishment because I thought I would try Domino's... one... last... time. I called them and they placed me on hold for 20 minutes and that was enough of a reminder. How do they stay in business?? Who owns this joke of a place??? Never again!!
Stupide to not be able to order at window. But quickly ready and pretty good deal for the
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
Loading...