Did a pick up order. Fries were cold and stale, they didn't give us our sauce, straws, or napkins. Kind of disappointing.
Atmosphere: 5
Food: 3
Service: 5
Carol Plant
We stopped at Arby’s in Cherokee, NC on the 23of November after my Granddaughter’s wedding in Gatlinburg,Tenn. First off the person that waited on us had the worst attitude . First my son ordered a large drink, I ordered a small , she latterly threw my cup inside his cup. My daughter had ordered before us and the lady threw her sack of food down on the little shelf ther and said here. Dropped ours on the counter to us and said here. We thanked her and she just turned around with a VERY sour look. First off she never greeted us or said good by or anything. My daughter n I ordered a ham n cheese, good ( just the bun was pretty mashed) but that is beside the point. My san ordered a beef, well to make shorted we drove on home(Baldwi Ga, with in 2 hours we were in the hospital he had food poisoning, it was very bad. Had to call EMT’S before taking to hospital. It was like the employs we’re having a bad nite. Especially this lady. Didn’t get her name, my son said that is ok mom just treat her with kindness and smile. She was older and very small , the others ere younger. First time I had Been at Arby’s in years. I know this is long, this lady sure was not a very spokes perso’s attitude for Arby’,s carol Plant 555 Park Ave D4 Baldwin Ga 30511.
I went in there earlier today and the most rude lady I have ever experienced in my life in customer service was working the register. She was an older lady with a tattoo on the side of her neck. I tried to speak to her and be friendly with her but she remained rude the whole time, luckily I had an online order so I didn't have to deal with her much. Then another gentleman walked in to order food and she was nasty with him the entire time he was ordering and he was super nice to her. She was sighing and talking to him like a kid the entire time. This lady does not need to be an employee of any type of customer service industry. Luckily she did not talk to me like that because I had an online order or else I would have told her if it is such a problem to take my order, then get me somebody else who doesn't mind taking my order.
Atmosphere: 1
Food: 4
Service: 1
Janna Foster
They didn’t have any beef, said it would be an hour before more was ready. Okay fine. I got a Reuben and my husband got a brisket sandwhich. My sandwhich was good. The fries were stale and Luke warm/cold. My husband’s sandwich was not fit to eat. One piece of brisket on an almost $13 sandwhich, that was mainly fat, and he was unable to chew it. I went to the front to ask for sayce for my son and the workers were in the corner talking and told me someone would be with me in a moment, and they turned around and continued their side conversations. Just not the quality of food or service I’ve had any other time I’ve been to an Arby’s in the past. Defintley room for improvement but do want to acknowledge the young gentlemen who took our order. He was very nice and attentive.
Atmosphere: 2
Food: 1
Service: 3
Jennifer Hodge
Food was fine. Restaurant could use some major daily cleaning. Bathroom was very nasty.
Atmosphere: 2
Food: 4
Service: 4
Shay
They had the beef LOL. It was decent for arby's, I had coupon.That's why I went.The app is worth it.Good work arby's
Roast beef sandwiches were cold, tater cakes were greasy like they had been cooked i month old used grease. Tea was terrible very weak
Atmosphere: 1
Food: 1
Service: 1
Leah R
I stopped in for coffee and had a very rude older woman with very thin hair proceed to ask me if I saw a coffee machine anywhere and then went on to complain about everybody always asking for coffee. It never occurred to me to look. Apparently that Arby's at least doesn't sell coffee. Such a rude woman. I bought steak bites and left. They were so hard I had to throw them away. I'm not sure I've ever seen a worse fast food restaurant. The rudeness was absolutely unnecessary because I was being kind.
Atmosphere: 1
Food: 1
Service: 1
Vipul Singh
Went for dinner on a Wednesday in October. Reached the restaurant around 8:40pm after 20+ miles of hiking in the Great Smokies all day. I was tired and hungry and stinky, so wanted to quickly order food, and carry it to my hotel to eat. Arby's was perfect. I had a lot of good food - the honey mustard chicken wrap, curly fries, 3-piece chicken tenders, 5-piece steak nuggets, and a chocolate shake with whipped cream, and all just for 22 bucks. Everything was absolutely delicious. I had never had steak nuggets before, and quite liked them. The lady at the counter was clearly not pleased with me, very likely because I stank - sorry about that! But I waited outside at my car, and the food was ready within 5 minutes, so worked out okay I guess.
Atmosphere: 5
Food: 5
Service: 5
Peggy Sohn
Commend the crew today. Bus arrived without notice and the crew stepped up and did a good job! Thank you.
Atmosphere: 5
Food: 5
Service: 5
kindra modezjewski
Good service! Our burgers & curly fries were steaming with that hot fresh-ness!! Condiments were on point! Clean lobby & restrooms!
nicest people ever working drive through. the strawberry lemonade is great :)
Atmosphere: 5
Food: 5
Service: 5
Typical Arby's.
Atmosphere: 4
Food: 4
Service: 4
Very fast service, the order was not correct. Service was great.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Roast Beef Sandwich, Curly Fries
The service was great!
Atmosphere: 5
Food: 5
Service: 5
Did a pick up order. Fries were cold and stale, they didn't give us our sauce, straws, or napkins. Kind of disappointing.
Atmosphere: 5
Food: 3
Service: 5
We stopped at Arby’s in Cherokee, NC on the 23of November after my Granddaughter’s wedding in Gatlinburg,Tenn. First off the person that waited on us had the worst attitude . First my son ordered a large drink, I ordered a small , she latterly threw my cup inside his cup. My daughter had ordered before us and the lady threw her sack of food down on the little shelf ther and said here. Dropped ours on the counter to us and said here. We thanked her and she just turned around with a VERY sour look. First off she never greeted us or said good by or anything. My daughter n I ordered a ham n cheese, good ( just the bun was pretty mashed) but that is beside the point. My san ordered a beef, well to make shorted we drove on home(Baldwi Ga, with in 2 hours we were in the hospital he had food poisoning, it was very bad. Had to call EMT’S before taking to hospital. It was like the employs we’re having a bad nite. Especially this lady. Didn’t get her name, my son said that is ok mom just treat her with kindness and smile. She was older and very small , the others ere younger. First time I had Been at Arby’s in years. I know this is long, this lady sure was not a very spokes perso’s attitude for Arby’,s carol Plant 555 Park Ave D4 Baldwin Ga 30511.
Recommended dishes: Roast Beef Sandwich, Roast Beef, Curly Fries
I went in there earlier today and the most rude lady I have ever experienced in my life in customer service was working the register. She was an older lady with a tattoo on the side of her neck. I tried to speak to her and be friendly with her but she remained rude the whole time, luckily I had an online order so I didn't have to deal with her much. Then another gentleman walked in to order food and she was nasty with him the entire time he was ordering and he was super nice to her. She was sighing and talking to him like a kid the entire time. This lady does not need to be an employee of any type of customer service industry. Luckily she did not talk to me like that because I had an online order or else I would have told her if it is such a problem to take my order, then get me somebody else who doesn't mind taking my order.
Atmosphere: 1
Food: 4
Service: 1
They didn’t have any beef, said it would be an hour before more was ready. Okay fine. I got a Reuben and my husband got a brisket sandwhich. My sandwhich was good. The fries were stale and Luke warm/cold. My husband’s sandwich was not fit to eat. One piece of brisket on an almost $13 sandwhich, that was mainly fat, and he was unable to chew it. I went to the front to ask for sayce for my son and the workers were in the corner talking and told me someone would be with me in a moment, and they turned around and continued their side conversations. Just not the quality of food or service I’ve had any other time I’ve been to an Arby’s in the past. Defintley room for improvement but do want to acknowledge the young gentlemen who took our order. He was very nice and attentive.
Atmosphere: 2
Food: 1
Service: 3
Food was fine. Restaurant could use some major daily cleaning. Bathroom was very nasty.
Atmosphere: 2
Food: 4
Service: 4
They had the beef LOL.
It was decent for arby's, I had coupon.That's why I went.The app is worth it.Good work arby's
Restaurantji Recommends
Roast beef sandwiches were cold, tater cakes were greasy like they had been cooked i month old used grease. Tea was terrible very weak
Atmosphere: 1
Food: 1
Service: 1
I stopped in for coffee and had a very rude older woman with very thin hair proceed to ask me if I saw a coffee machine anywhere and then went on to complain about everybody always asking for coffee. It never occurred to me to look. Apparently that Arby's at least doesn't sell coffee. Such a rude woman. I bought steak bites and left. They were so hard I had to throw them away. I'm not sure I've ever seen a worse fast food restaurant. The rudeness was absolutely unnecessary because I was being kind.
Atmosphere: 1
Food: 1
Service: 1
Went for dinner on a Wednesday in October. Reached the restaurant around 8:40pm after 20+ miles of hiking in the Great Smokies all day. I was tired and hungry and stinky, so wanted to quickly order food, and carry it to my hotel to eat. Arby's was perfect. I had a lot of good food - the honey mustard chicken wrap, curly fries, 3-piece chicken tenders, 5-piece steak nuggets, and a chocolate shake with whipped cream, and all just for 22 bucks. Everything was absolutely delicious. I had never had steak nuggets before, and quite liked them. The lady at the counter was clearly not pleased with me, very likely because I stank - sorry about that! But I waited outside at my car, and the food was ready within 5 minutes, so worked out okay I guess.
Atmosphere: 5
Food: 5
Service: 5
Commend the crew today. Bus arrived without notice and the crew stepped up and did a good job! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Good service! Our burgers & curly fries were steaming with that hot fresh-ness!! Condiments were on point! Clean lobby & restrooms!
Atmosphere: 3
Food: 3
Service: 3
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