The milkshakes are good. The hamburgers are mildly warm when I get them. The French fries are limp and oily not warm. I was told by the staff that limp cool French fries is the proper way to cook them. This is what I have been told at the Elkin and Wilkesboro locations. I rarely go there anymore. They pre make vanilla,chocolate,mint chip milkshakes and store them under a counter not refrigerated. By the time you get one it is a thawed out mess. To see dirty rags sitting under the spouts of the milkshakes machine and around the machine is disgusting. I want to jump the counter and show staff how to clean and not make such a mess!!!!! These comments are true to both Elkin and Wilkesboro stores. Are they franchised to the same person?
No sauce given, even though it was ordered, and take a look at the "Big Double Burger"
Atmosphere: 2
Food: 2
Service: 1
Caroline Alden
I've been to the one in Boone and Wilkes, I love both! Milkshakes r bomb diggity! I also think they should do the "Hot Mess" like they did on "Hell's Kitchen"!!! It's Cole slaw, horseradish, and thousand Island drag, etc, and smash burgers etc are original with onion rings on them? What?!?? Heck yeah!! 👍 Def recommend this 🍔 joint!!! Burger fell after handed to me, but replaced immediately at no charge. That impressed me, I will always go to The Cookout!!!
Atmosphere: 4
Food: 5
Service: 5
Jennifer Bush
The management here is horrible. We waited in line for over 20 minutes, we had a large order and all of the things we ordered the lady read back to us but didn’t give us half of our order and said she didn’t hear what we said. Then told us we would have to get back in the line to get the remainder of our order. The pricing on our receipt was wrong as well but they said that they rang it up as a partial order which made absolutely no sense. The food was not hot and the fries tasted like they have been sitting for a long time. I would not recommend this restaurant to anyone and we will definitely never be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Charity Brim
Very fast service and it’s very clean inside!! The staff is excellent.
The milkshakes are good. The hamburgers are mildly warm when I get them. The French fries are limp and oily not warm. I was told by the staff that limp cool French fries is the proper way to cook them. This is what I have been told at the Elkin and Wilkesboro locations. I rarely go there anymore. They pre make vanilla,chocolate,mint chip milkshakes and store them under a counter not refrigerated. By the time you get one it is a thawed out mess. To see dirty rags sitting under the spouts of the milkshakes machine and around the machine is disgusting. I want to jump the counter and show staff how to clean and not make such a mess!!!!! These comments are true to both Elkin and Wilkesboro stores. Are they franchised to the same person?
Wheelchair accessibility: Good for wheelchairs
Atmosphere: 2
Food: 2
Service: 2
Always great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Double Burger, Burger, Cheesecake, Corndog
No sauce given, even though it was ordered, and take a look at the "Big Double Burger"
Atmosphere: 2
Food: 2
Service: 1
I've been to the one in Boone and Wilkes, I love both! Milkshakes r bomb diggity! I also think they should do the "Hot Mess" like they did on "Hell's Kitchen"!!! It's Cole slaw, horseradish, and thousand Island drag, etc, and smash burgers etc are original with onion rings on them? What?!?? Heck yeah!! 👍 Def recommend this 🍔 joint!!! Burger fell after handed to me, but replaced immediately at no charge. That impressed me, I will always go to The Cookout!!!
Atmosphere: 4
Food: 5
Service: 5
The management here is horrible. We waited in line for over 20 minutes, we had a large order and all of the things we ordered the lady read back to us but didn’t give us half of our order and said she didn’t hear what we said. Then told us we would have to get back in the line to get the remainder of our order. The pricing on our receipt was wrong as well but they said that they rang it up as a partial order which made absolutely no sense. The food was not hot and the fries tasted like they have been sitting for a long time. I would not recommend this restaurant to anyone and we will definitely never be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Very fast service and it’s very clean inside!! The staff is excellent.
Atmosphere: 5
Food: 5
Service: 5
Greatest trays n milkshakes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
The women's restroom need attention.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Onion Rings, Burger, Fries
Wonderful food quick service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Hushpuppies, Onion Rings, Double Burger, Peach, Burger, BBQ, Cheese Bites, Fries, Peach Cobbler, Slaw, Cheesecake, Wrap, Cheddar Style, Chili Cheese Fries, Chicken Wrap, Hamburger, Quesadillas, BBQ Sandwich, Corndog
Everything was hot and correct.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheese Bites, Quesadillas
99% drive in only. Good food and shake s
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Cheese Fries, Hushpuppies, Burger, Fries, Cheddar Style, Chili Cheese Fries, Hamburger, Quesadillas
Service was respectful and quick
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Corndog
Burger not cooked all the way ://
I really wanted a burger:(
Atmosphere: 2
Food: 1
Service: 2
Great milkshakes
Atmosphere: 4
Food: 5
Service: 4
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