Why oh why do you wait in line to be moved out of line just because they don't have your order ready then when you get it, it's not hot!! Had a girl dude get mad because I wouldn't move up. There weren't any room to move to. All I ordered was french fries and shake! Come on guys!! 💪
Bill Harrison
Come back to McDonald's where the customer comes first. The food is fresh and the cheerful staff are looking forward to helping you get fed quickly and accurately. A big difference from the big city experience, I will be coming back at least every Sunday when I go to church
Michelle Edison
This is definitely the better mc Donald's of Wilkes, the other one is constantly messing up our orders, rude, or just something going on every time, definitely prefer to go to this mc Donald's!
Dale Stonebraker
Order anything special, sit in drive through for 20 minutes.
M T
Horrible McDonald’s they should fire all managers especially shift leader Chad and replace them with a better trained managers if possible . Waited 25 minutes in the drive though still no food finally had to go in and get a refund. NO APOLOGIES PERIOD from him. This experience was ridiculous considering I eat at other McDonald’s with much higher volumes and food comes out quickly. We had to go to another restaurant and got our food out fast. Avoid this restaurant because they don’t care about customer service or satisfaction.
Madison Adams
ordered a curbside order and had to wait for over 30 minutes even once i came inside to wait. people who were eating there were getting their stuff before me or others who had been waiting even longer. this is quite frankly the most ridiculous thing.
Theresa Estepp
Hard to beat our McDonald's. They are usually on top of things. I read the reviews not to many flattering ones but cars are always wrapped around the building. They must be doing something right. I think they do a great job. I haven't had any problems with my orders.
rockie road
OK for food & service. Price is crazy. $10 per person.
Walter Biddix
I work there and I can't ask for better ppl to work for and to work with... They have got big hearts
Eli Elkin
Every single year I try to order the Shamrock Shake from this location and every single year, without fail, they make it wrong. This location has a serious issue with getting orders wrong. First, they don't mix the syrup into your shamrock shake so then it's a vanilla shake with toothpaste sitting at the bottom. Then, they don't mix your lattes or iced coffees syrups.
Train your staff better. I understand hating your job but there's a way to hate your job and not care about the work while still getting to done correctly. Source: literally every other fast food place in this town.
I don’t leave reviews. But then again, this is the only fast food franchise I’ve been to that forgot to make the upper half of my cheeseburger. It was funny as hell but equally pathetic. I asked for a Big Mac, so they gave me the bottom half of a Big Mac and the top bun. I got a Mac. Where’s the big?
Also, just a tip, 99% of the time they have to make quarter pounders fresh because of the bigger patty.
Stephen Goetz
The quarter pounder is the only burger i get because it's supposed to be cooked to order. It just wasn't that good.
Xi_The hulk_iX
My experience was okay they ain't too friendly and they discriminate a lot
Zach Riggs
Slow service. No direction at all. Morning manager just stands there jaw jacking in the window while your food and drinks just sit...2nd car in line and it was 10 minutes to pay after the order.
Nathan Shoemake
We ordered two simple to understand orders and the employees didn’t get our order right and didn’t do anything to fix it. Two fries, 1 4 count of nuggets and one hot caramel mocha. Instead we were given 4 of the smallest fries, two packs of nuggets and two coffees. We asked if they could fix the problem, but they just kept messing it up. On top of that we waited at the window for 10+ minutes only for them to once again give us the wrong items. Wouldn’t recommend this place to anyone. Please somewhere else for better service and for actually correct orders. Would rate zero stars if I could.
Why oh why do you wait in line to be moved out of line just because they don't have your order ready then when you get it, it's not hot!! Had a girl dude get mad because I wouldn't move up. There weren't any room to move to. All I ordered was french fries and shake! Come on guys!! 💪
Come back to McDonald's where the customer comes first. The food is fresh and the cheerful staff are looking forward to helping you get fed quickly and accurately. A big difference from the big city experience, I will be coming back at least every Sunday when I go to church
This is definitely the better mc Donald's of Wilkes, the other one is constantly messing up our orders, rude, or just something going on every time, definitely prefer to go to this mc Donald's!
Order anything special, sit in drive through for 20 minutes.
Horrible McDonald’s they should fire all managers especially shift leader Chad and replace them with a better trained managers if possible . Waited 25 minutes in the drive though still no food finally had to go in and get a refund. NO APOLOGIES PERIOD from him. This experience was ridiculous considering I eat at other McDonald’s with much higher volumes and food comes out quickly. We had to go to another restaurant and got our food out fast. Avoid this restaurant because they don’t care about customer service or satisfaction.
ordered a curbside order and had to wait for over 30 minutes even once i came inside to wait. people who were eating there were getting their stuff before me or others who had been waiting even longer. this is quite frankly the most ridiculous thing.
Hard to beat our McDonald's. They are usually on top of things. I read the reviews not to many flattering ones but cars are always wrapped around the building. They must be doing something right. I think they do a great job. I haven't had any problems with my orders.
OK for food & service. Price is crazy. $10 per person.
I work there and I can't ask for better ppl to work for and to work with... They have got big hearts
Every single year I try to order the Shamrock Shake from this location and every single year, without fail, they make it wrong. This location has a serious issue with getting orders wrong.
First, they don't mix the syrup into your shamrock shake so then it's a vanilla shake with toothpaste sitting at the bottom.
Then, they don't mix your lattes or iced coffees syrups.
They even make cheese-less burgers wrong. How do you mess that up? Just don't put the cheese on it.
My fiancé gets the same order every single time he comes here. A quarter pounder without cheese. And almost every single time they put cheese on it.
Train your staff better. I understand hating your job but there's a way to hate your job and not care about the work while still getting to done correctly. Source: literally every other fast food place in this town.
Restaurantji Recommends
I don’t leave reviews. But then again, this is the only fast food franchise I’ve been to that forgot to make the upper half of my cheeseburger. It was funny as hell but equally pathetic. I asked for a Big Mac, so they gave me the bottom half of a Big Mac and the top bun. I got a Mac. Where’s the big?
Also, just a tip, 99% of the time they have to make quarter pounders fresh because of the bigger patty.
The quarter pounder is the only burger i get because it's supposed to be cooked to order. It just wasn't that good.
My experience was okay they ain't too friendly and they discriminate a lot
Slow service. No direction at all. Morning manager just stands there jaw jacking in the window while your food and drinks just sit...2nd car in line and it was 10 minutes to pay after the order.
We ordered two simple to understand orders and the employees didn’t get our order right and didn’t do anything to fix it. Two fries, 1 4 count of nuggets and one hot caramel mocha. Instead we were given 4 of the smallest fries, two packs of nuggets and two coffees. We asked if they could fix the problem, but they just kept messing it up. On top of that we waited at the window for 10+ minutes only for them to once again give us the wrong items. Wouldn’t recommend this place to anyone. Please somewhere else for better service and for actually correct orders. Would rate zero stars if I could.
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