literally the WORST chick fil a i have ever been to in my life. waited 45 minutes for the money mid food in the world. no ranch and they forgot my drink after i clearly stated that i wanted a hi c. what a terrible way to run it!
Atmosphere: 1
Food: 1
Service: 1
Quanshay
One of the worst chick fila I ever been to. This one is more close to home and I will drive an extra 15 minutes before I ever come back to this one. The manager sucks, he looks and act like he doesn’t want to be there. The employees have a don’t care attitude (they never say my pleasure ). The lines are always long, the cashiers moves very slow having to wait 10+ minutes for your food and when you get its room temperature.
Atmosphere: 1
Food: 1
Service: 1
Goddess Kat
Everytime I come to this location it takes at least 10 minutes for me to get my food and half the time somethings wrong with my order. I always give places a couple chances but it's getting ridiculous.
One of the worst chicfila experiences I’ve had. Food took forever, came out cold. Fries were old. Drinks were wrong. Just bad.
Erin Freeman
Rudest staff. Give dirty looks to younger children.
Atmosphere: 1
Service: 1
L H
Chick fil A at independence Mall is the worst restaurant that I have ever experienced. The staff are very rude. Arie was the rudest teenager that I have ever experienced at a chick fil A. She spoke very ugly to us and was very disrespectful. Had a very bad attitude. Will never support this restaurant again and will let the public know our experience. Shame on you for treating customer so badly. The atmosphere was horrible. Monkeys running around throwing food, pulling each other’s hair, yelling screaming in the food court. Where was security. I never saw security. This mall is getting really dark and disrespectful. Independence mall please clean up your act. You will not be supported by the community allowing bad behavior!
ther1rida ther1rida
Never really leave bad feedback, but this service was horrible and so was the food.
Today I purchased lunch around 1pm. The food was what I ordered and good. This location has a very good sanitation score of 98. As with the other times I have been at this location, there was 2 workers in front. One taking orders the other giving out orders. long line with both. A manager comes from back and stands talking to person handing out food with no intentions of helping with the backup. I got my meal, went back later for tea refill and now another worker is there but line is worse. One young girl was trying to take orders, fix milk shake machine and had been taking orders. One lady had been waiting for a while and the new person started taking orders from others to form new line. She spoke up and the same manager just looked at her and didn’t offer to assist her. Not the type of service you expect from a Chick fila. Probably the worse manager I have ever seen anywhere and no happy faces at this location.
Atmosphere: 2
Food: 4
Service: 2
Corey Payne
Not a full service location. Full menu listedBut they "say" this location doesn't carry many items. Employees missed the famous CFL training. Go across the street to the real CFL.
Atmosphere: 5
Food: 5
Service: 1
Rita Meyers
Quite possibly the worst Chic-Fil-A restaurant in Wilmington, NC. No…it is! The food was bearly room temperature, we got two Chic-Fil-A sandwiches. The fries were limp and on the verge of being cold. We took it to go, and ate right when we got in the car. Traveling, otherwise they would have the food back. Never again. Wow!
Atmosphere: 1
Food: 1
Service: 1
Christy Heath
The food was delicious it was fast easy service on the drive-thru everything was
Atmosphere: 5
Food: 5
Service: 5
Taylor King
Me and my mom went up there I ordered a chicken sandwich and a chocolate milkshake. Yet the lady said cookies and cream so I corrected her. My mom ordered a grilled chicken sandwich and got charged 0.40 cents to remove the lettuce and tomato. We waited a whole 10 minutes just to receive a cookies and cream milkshake with whip cream and a cherry which I didn’t even ask for. We finally got our food and it wasn’t even that good. The workers didn’t say my pleasure and the most ironic thing was the fact that they didn’t charge me to take off the pickles.
literally the WORST chick fil a i have ever been to in my life. waited 45 minutes for the money mid food in the world. no ranch and they forgot my drink after i clearly stated that i wanted a hi c. what a terrible way to run it!
Atmosphere: 1
Food: 1
Service: 1
One of the worst chick fila I ever been to. This one is more close to home and I will drive an extra 15 minutes before I ever come back to this one. The manager sucks, he looks and act like he doesn’t want to be there. The employees have a don’t care attitude (they never say my pleasure ). The lines are always long, the cashiers moves very slow having to wait 10+ minutes for your food and when you get its room temperature.
Atmosphere: 1
Food: 1
Service: 1
Everytime I come to this location it takes at least 10 minutes for me to get my food and half the time somethings wrong with my order. I always give places a couple chances but it's getting ridiculous.
Atmosphere: 1
Food: 3
Service: 1
The super bad food is no longer the same
Excellent quick service ! Wonderful quality food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Grilled Chicken Club Sandwich, Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Deluxe Sandwich, Chicken Noodle Soup, Market Salad, Grilled Nuggets Kid's Meal, Cobb Salad, Grilled Chicken Sandwich, Kale Crunch Side, Grilled Chicken Sandwich Meal, Chick-Fil-A Chicken Sandwich
Great food
Atmosphere: 5
Food: 5
Service: 5
One of the worst chicfila experiences I’ve had. Food took forever, came out cold. Fries were old. Drinks were wrong. Just bad.
Rudest staff. Give dirty looks to younger children.
Atmosphere: 1
Service: 1
Chick fil A at independence Mall is the worst restaurant that I have ever experienced. The staff are very rude. Arie was the rudest teenager that I have ever experienced at a chick fil A. She spoke very ugly to us and was very disrespectful. Had a very bad attitude. Will never support this restaurant again and will let the public know our experience. Shame on you for treating customer so badly. The atmosphere was horrible. Monkeys running around throwing food, pulling each other’s hair, yelling screaming in the food court. Where was security. I never saw security. This mall is getting really dark and disrespectful. Independence mall please clean up your act. You will not be supported by the community allowing bad behavior!
Never really leave bad feedback, but this service was horrible and so was the food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Grilled Chicken Sandwich
Restaurantji Recommends
Today I purchased lunch around 1pm. The food was what I ordered and good. This location has a very good sanitation score of 98. As with the other times I have been at this location, there was 2 workers in front. One taking orders the other giving out orders. long line with both. A manager comes from back and stands talking to person handing out food with no intentions of helping with the backup. I got my meal, went back later for tea refill and now another worker is there but line is worse. One young girl was trying to take orders, fix milk shake machine and had been taking orders. One lady had been waiting for a while and the new person started taking orders from others to form new line. She spoke up and the same manager just looked at her and didn’t offer to assist her. Not the type of service you expect from a Chick fila. Probably the worse manager I have ever seen anywhere and no happy faces at this location.
Atmosphere: 2
Food: 4
Service: 2
Not a full service location. Full menu listedBut they "say" this location doesn't carry many items. Employees missed the famous CFL training. Go across the street to the real CFL.
Atmosphere: 5
Food: 5
Service: 1
Quite possibly the worst Chic-Fil-A restaurant in Wilmington, NC. No…it is! The food was bearly room temperature, we got two Chic-Fil-A sandwiches. The fries were limp and on the verge of being cold. We took it to go, and ate right when we got in the car. Traveling, otherwise they would have the food back. Never again. Wow!
Atmosphere: 1
Food: 1
Service: 1
The food was delicious it was fast easy service on the drive-thru everything was
Atmosphere: 5
Food: 5
Service: 5
Me and my mom went up there I ordered a chicken sandwich and a chocolate milkshake. Yet the lady said cookies and cream so I corrected her. My mom ordered a grilled chicken sandwich and got charged 0.40 cents to remove the lettuce and tomato. We waited a whole 10 minutes just to receive a cookies and cream milkshake with whip cream and a cherry which I didn’t even ask for. We finally got our food and it wasn’t even that good. The workers didn’t say my pleasure and the most ironic thing was the fact that they didn’t charge me to take off the pickles.
Atmosphere: 2
Food: 3
Service: 2
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