Chipotle Mexican Grill

Never seen a chipotle in more disarray. Missing food items several times. I’ve seen containers falling into the food on line. Super sloppy and messy behind the counter.

Asked for the “dressing” (if you know you know) and was told we don’t have it. Why? Because “we didn’t make it today” - it’s 12:30 pm. How’s that possible (also not my first time).

This chipotle is just far below the average place throughout the country.

Portions are terrible here, food is meh.

Atmosphere: 2

Food: 2

Service: 3

ir was awfull.no woder this place have a bad wrap.food was old and dry.poor service too the guy serving act like he ddnt want to be there,ddnt want to be bother.
you ppl need to get it together & get ppl that really wants to work & dress for the ocacion.some of them ddnt have a hair net.
wont be going bk .

Atmosphere: 2

Food: 1

Service: 1

Disgusting, server was rude. Scooped the scraps out of the barbacoa. Found the tongs inside the “barbacoa” and continued to serve the contaminated food. Her coworker brought out a fresh batch of barbacoa as soon as she finished scooping the filthy scraps out among other pieces of godknowswhat into my burrito. Worst chipotle experience ever.

Atmosphere: 2

Food: 1

Service: 1

Worst experience at a Chipotle ever. Place looked like a bomb went off. Trash overflowing and the line was in total disarray even thought there appeared to be at least 6 people working. This is what I observed initially. When I went to order I was told they were out of peppers and onions plus there was no lettuce on the bar either. I started to just walk out.But I had already taken my time to drive from wrightsville beach all the way to the restaurant so it didn't make sense just to leave. They did manage to pull lettuce from the back counter. I decided to do queso and extra meat. Granted it was my fault for not asking to cost of these items but I was taken aback to find out that one spoonful of cheese and literally a few strand of meat picked up with tongs would add almost $8 to my order total. Jokes on me I guess. BTW its not like I came in 5 minutes before they closed. It was 9:40 and they close at 11. There was no reason that anything should out just saying.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

I’m really disappointed because this is the second time I’ve ordered online, and both times an ingredient was missing from my order. Even more frustrating is that it was the same ingredient both times. I paid for it, and not receiving it is just really upsetting.

Went in on an early Sunday afternoon, the disarray in the dining area should have tipped me off. I did however ordered a chicken burrito bowl, they were s little sloppy but when you’re understaffed things happen, I ate about 1/4 of my food and my stomach felt funny, let me just say this I will never eat chipotle again

Food: 1

Service: 2

Ordered a burrito bowl today online and was given barely any meat, fajita veggies, corn or salsa. And by barely any meat I do mean about 5 pieces of little steak cubes. If I wanted a heaping mound of rice I would have saved my money and ate at home.

Employees are messy. Witnessed employees throwing food. This put me off and I did not order anything.

This place needs help!!! Service is okay, employees need better understanding of multiple orders.
Atmosphere is very run down. Trash overflowing, bathrooms are horrible. Get some help and/or better management.

Parking: It’s fine.

Atmosphere: 1

Food: 3

Service: 2

Recommended dishes: Salad, Burrito Bowl, Carne Asada Steak Bowl

I don’t know why, but every time you place an order online it will be wrong. My family and I placed a order two weeks ago online and had it delivered, when we got out our food my sister opened her bowl to find a clump of hair in it, I understand sometimes that kind of stuff happens but this much hair is ridiculous. About a week later we placed another order this time to go pick it up and we brought it home to find out every single order was wrong and specifically the portions wouldn’t have fed a 1 year old. This is a very evident sign of poor management.

Atmosphere: 1

Food: 1

Service: 1

Visited this location today at 5:00. Longest line I've ever seen here with no urgency to help customer's get in and out .... The saddest thing is the manager was on the line and was the rudest employee out of all of them. It makes sense why this location is the worst one that others have mentioned.

Service: 1

Someone needs to clean up!
Outside has trash everywhere. The trash cans always bubbling over. Crushed chips on the floor. Where the floor is dished out the, counter covered in food mess. As you look at back room and cooking area the floor covered in a day sworthnof trash used glives just an unappealing mess. When i said you must have had a nusy day, cashier said "oh its not too bad"
Owner needs to be checking!
I do like the salads enough to get take out. Hoping each time it will be better! Not today

Atmosphere: 1

Food: 4

Service: 5

Always every time I order from here rice is always under cooked today was way undercooked can’t even eat. I have to throw all my food.

Atmosphere: 5

Food: 1

Service: 5

The food is delicious. Great customer service. The restaurant is very dirty and unorganized. The help yourself station is disgusting. I've been to this location twice, and both times, it was very dirty. I'll give it a month or so before I go back to see if they improve.

Kid-friendliness: It's a small restaurant so if your child isn't well behaved I wouldn't recommend this restaurant.

Wheelchair accessibility: Plenty of handicap parking

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Chicken Burrito, Burrito Bowl, Chips