Had bad allergic reaction to onions that was put on burger after asking for it to be without onions. Fortunately had an epi pen .
Atmosphere: 2
Food: 1
Service: 2
Ju Allen
The price of the food came up to 67 dollars and 41 cents
Atmosphere: 5
Food: 5
Service: 5
James Pohl
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
james marlowe
The woman at the drive through was helpful and friendly, food was fresh, hot fries, perfect.
Atmosphere: 5
Food: 5
Service: 5
Orion Bills
I have had orders in the past get messed up at this location. When I asked about the milkshake the worker handed me, he confirmed there was chocolate, oreo, & cheesecake in it. There was only oreo in it when I got home. The worker lied just to get me out of the drive thru. This location is garbage.
Atmosphere: 1
Food: 1
Service: 1
drjazzbob
Now a regular sit down Cook-Out restaurant. Still has the walking taco in a bag item, otherwise it's the standard fine menu.
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Charles Lewis
Went for lunch today. Not busy, 3 customers inside, 4-5 in drive through. We were ignored for several minutes before being acknowledged. Order was delivered including a white twist tie in the burger! Took it back to cashier…. Said “it will be a few minutes”. Brought burger to table.. “ here you are”! No apology, nothing!
Will not be back!
This was my second time coming here. If it would have been like my first time then my rating would have been higher than 3 stars. It started off with good service until Erin who it says took my order she was handing me my food which was more than one tray without a bag. Then when I mentioned the bag she gave me the bag instead of still trying to put the food inside. She also gave multiple drinks without offering a cup holder. She was more focused on the line behind me than taking one customer at a time and trying to give the proper service to each person.
Food: 4
Service: 3
MisterBuklau
If you make a float maybe dont use a cup that has a hole in the side of it...
Food was decent otherwise
Bambi Tanner Helmke
LUV THIS PLACE!!! Perfect from the service, atmosphere and food. Keep up the good work please!
Atmosphere: 5
Food: 5
Service: 5
Miller Lindsay
Went to the Mooresville, NC location on 150. The food I got for $7.99 plus tax is pathetic and sad! The 3 “chicken strips” were glorified chicken nuggets, seriously they were tiny. I got more bbq sauce than chicken! The size of the strips you used to get from cookout back in the day were much bugger. I got a small child’s handful of fries and a tiny cup of coleslaw that had zero flavor whatsoever. It’s like they just chop up cabbage and mix absolutely nothing into it. Used to be able to get a lot of food for $5 and I know prices are different now, but if you’re going to charge more than at least give out the same amount of food! I’ll never go back to cookout again.
Bea Noguera
Family of 5 and everyone’s food was cold. Service was poor. Employee didn’t even chance his gloves .
Fast, friendly service! Great prices!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Had bad allergic reaction to onions that was put on burger after asking for it to be without onions. Fortunately had an epi pen .
Atmosphere: 2
Food: 1
Service: 2
The price of the food came up to 67 dollars and 41 cents
Atmosphere: 5
Food: 5
Service: 5
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
The woman at the drive through was helpful and friendly, food was fresh, hot fries, perfect.
Atmosphere: 5
Food: 5
Service: 5
I have had orders in the past get messed up at this location. When I asked about the milkshake the worker handed me, he confirmed there was chocolate, oreo, & cheesecake in it. There was only oreo in it when I got home. The worker lied just to get me out of the drive thru. This location is garbage.
Atmosphere: 1
Food: 1
Service: 1
Now a regular sit down Cook-Out restaurant. Still has the walking taco in a bag item, otherwise it's the standard fine menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Burger, Fries, Slaw
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Went for lunch today. Not busy, 3 customers inside, 4-5 in drive through. We were ignored for several minutes before being acknowledged. Order was delivered including a white twist tie in the burger! Took it back to cashier…. Said “it will be a few minutes”. Brought burger to table.. “ here you are”! No apology, nothing! Will not be back!
Good food
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Onion Rings, Burger, Fries
Restaurantji Recommends
This was my second time coming here. If it would have been like my first time then my rating would have been higher than 3 stars. It started off with good service until Erin who it says took my order she was handing me my food which was more than one tray without a bag. Then when I mentioned the bag she gave me the bag instead of still trying to put the food inside. She also gave multiple drinks without offering a cup holder. She was more focused on the line behind me than taking one customer at a time and trying to give the proper service to each person.
Food: 4
Service: 3
If you make a float maybe dont use a cup that has a hole in the side of it...
Food was decent otherwise
LUV THIS PLACE!!! Perfect from the service, atmosphere and food. Keep up the good work please!
Atmosphere: 5
Food: 5
Service: 5
Went to the Mooresville, NC location on 150. The food I got for $7.99 plus tax is pathetic and sad! The 3 “chicken strips” were glorified chicken nuggets, seriously they were tiny. I got more bbq sauce than chicken! The size of the strips you used to get from cookout back in the day were much bugger. I got a small child’s handful of fries and a tiny cup of coleslaw that had zero flavor whatsoever. It’s like they just chop up cabbage and mix absolutely nothing into it. Used to be able to get a lot of food for $5 and I know prices are different now, but if you’re going to charge more than at least give out the same amount of food! I’ll never go back to cookout again.
Family of 5 and everyone’s food was cold. Service was poor. Employee didn’t even chance his gloves .
Atmosphere: 3
Food: 1
Service: 1
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