They don’t have 20% of the menu here apparently, despite everything being listed in front of you on the sign. Also, they don’t take the app and they have a 50% markup compared to every other location. The ladies behind the counter could use an attitude adjustment too, like it’s not my fault you work at an airport Dunkin’.
Atmosphere: 1
Food: 1
Service: 1
dynh le
Worst place ever! Needs help in all fields
Atmosphere: 1
Food: 1
Service: 1
Rebecca Smith
So two weeks ago they opened at four...today they opened at five...online it says four...when I walked up to ask when they opened since no sign she snapped at me immediately and said we are not open yet ... Girl I can't tell just wondering when you are opening...super ridiculous all around
Atmosphere: 1
Food: 1
Service: 1
Ryan
This Dunkin just doesn't seem to work in the airport. How do you have no doughnuts at 6 A.M. and you're dunkin. Couldn't even get regular food. Bring a business in here that is proud to be a part of the airport.
Brian Swyt
Rude & didn't open until 1 hr late as workers complained they needed a raise.
Atmosphere: 1
Service: 1
Joe Donaruma
Better off with one of the other options at ILM, this a barely a Dunks, doesn't do mobile orders or accept payments on the app
Atmosphere: 1
Food: 2
Service: 1
Trevor
This Dunkin doesn’t accept their own gift cards or mobile app for payment. Seriously? I’ll pass. Stop for coffee before you get to the airport.
Atmosphere: 1
Food: 1
Service: 1
Susan White
I bought a water and wanted a napkin. The server pointed to one on the counter, apparently it was the only one she had .
Atmosphere: 1
Service: 1
Courtney Colmenares
I stopped here before my flight and at a busy time (5:30 am) they only had one person working. She was working so hard and she was so nice and positive. I wouldn’t have been so nice if I was alone during a busy breakfast rush before all of the 6 am flights left. I feel terrible for the employees at this location.
Chandler Lemond
This location is a terrible representative of Dunkin. Yesterday, December 25th, the store was open and ran by part-time employees exclusively. Why you may ask? So that they can avoid paying any holiday pay to their part-time employees. Shameful practice and exposes that they 110% prefer product over people.
I wanted to give this place a benefit of a doubt with all the other reviews. Arrived at airport at 4:45 am and she advised me that food wasn't available until five. Ok, now 5:20 and waited in line and asked for a wrap and now she says 6 am for food. I asked why and she told me now it's 6. REALLY! I so wanted this customer service to be good.
Andy
They seemed like nice people to me. No it’s not perfect, minor things like not taking the app or serving hot food right away but it’s a good one stop shop
Atmosphere: 5
Food: 5
Service: 5
Hannah Edwards
nobody at this loc knows how to toast a bagel
Atmosphere: 5
Food: 1
Service: 5
Daniel Enger
I guess 4am opening means nothing
Kevin Murphy
One person taking the orders two people in the background one on her phone the other one talking to the other person it took almost 5 minutes to get a bagel, and I was the only one in line. I asked for the bagel to be cut in half and she brought it out. I had to return it because she forgot.
They don’t have 20% of the menu here apparently, despite everything being listed in front of you on the sign. Also, they don’t take the app and they have a 50% markup compared to every other location. The ladies behind the counter could use an attitude adjustment too, like it’s not my fault you work at an airport Dunkin’.
Atmosphere: 1
Food: 1
Service: 1
Worst place ever! Needs help in all fields
Atmosphere: 1
Food: 1
Service: 1
So two weeks ago they opened at four...today they opened at five...online it says four...when I walked up to ask when they opened since no sign she snapped at me immediately and said we are not open yet ... Girl I can't tell just wondering when you are opening...super ridiculous all around
Atmosphere: 1
Food: 1
Service: 1
This Dunkin just doesn't seem to work in the airport. How do you have no doughnuts at 6 A.M. and you're dunkin. Couldn't even get regular food. Bring a business in here that is proud to be a part of the airport.
Rude & didn't open until 1 hr late as workers complained they needed a raise.
Atmosphere: 1
Service: 1
Better off with one of the other options at ILM, this a barely a Dunks, doesn't do mobile orders or accept payments on the app
Atmosphere: 1
Food: 2
Service: 1
This Dunkin doesn’t accept their own gift cards or mobile app for payment. Seriously? I’ll pass. Stop for coffee before you get to the airport.
Atmosphere: 1
Food: 1
Service: 1
I bought a water and wanted a napkin. The server pointed to one on the counter, apparently it was the only one she had .
Atmosphere: 1
Service: 1
I stopped here before my flight and at a busy time (5:30 am) they only had one person working. She was working so hard and she was so nice and positive. I wouldn’t have been so nice if I was alone during a busy breakfast rush before all of the 6 am flights left. I feel terrible for the employees at this location.
This location is a terrible representative of Dunkin. Yesterday, December 25th, the store was open and ran by part-time employees exclusively. Why you may ask? So that they can avoid paying any holiday pay to their part-time employees. Shameful practice and exposes that they 110% prefer product over people.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I wanted to give this place a benefit of a doubt with all the other reviews. Arrived at airport at 4:45 am and she advised me that food wasn't available until five. Ok, now 5:20 and waited in line and asked for a wrap and now she says 6 am for food. I asked why and she told me now it's 6. REALLY! I so wanted this customer service to be good.
They seemed like nice people to me. No it’s not perfect, minor things like not taking the app or serving hot food right away but it’s a good one stop shop
Atmosphere: 5
Food: 5
Service: 5
nobody at this loc knows how to toast a bagel
Atmosphere: 5
Food: 1
Service: 5
I guess 4am opening means nothing
One person taking the orders two people in the background one on her phone the other one talking to the other person it took almost 5 minutes to get a bagel, and I was the only one in line.
I asked for the bagel to be cut in half and she brought it out. I had to return it because she forgot.
Atmosphere: 2
Food: 3
Service: 1
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