Horrible service in every way! Always ready to be mean when you arrive!
Atmosphere: 1
Food: 1
Service: 1
Liam Walsh
Called to place an order and the guy told me I’m not allowed because I could be a scammer. I told him I would pay for it over the phone and he told me no. Clearly doesn’t care about making money or the business. Not the first issue I’ve had here
Atmosphere: 1
Food: 1
Service: 1
Karen Parker
Great customer service!! The store is very clean and the staff, Laura & August are so knowledgeable and friendly!! Customer for life!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Abby Duffy-parry
I normally love this dunkin they are always super friendly however i did get the wrong doughnuts today even after clairifying, but they were all super sweet and i should have checked before i drove away!
They never have fresh ones that most people get. They don't order enough I guess. It's an issue all the time.
Arden Marini
I go to this Dunkin almost everyday (sometimes twice a day??) because the staff make my day every time I go! I leave smiling and feeling appreciated and cared for! All the staff make me feel soooo valued, especially Hannah! I love this place and am so grateful for the service and yummy, consistent coffee!Vegetarian options: You can get breakfast sandwhiches without the meat! And donuts!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Hash Browns, Egg and Cheese, Donuts, Croissant, Bacon Egg and Cheese
Denise Maxwell
The girl that helped me with my coffee was very helpful, she wanted me to be happy with my coffee, and I appreciate that
Larry Childress
Orderd an iced coffee at speaker pulled up to the window and they didn’t even know what I ordered so I told the girl working the window what I ordered at the speaker box which again was an iced coffee so please tell me why I got a large black hot
Atmosphere: 1
Food: 1
Service: 1
Joshua Robinson
This location has gotten worse. My order is wrong most of the time. When the staff doesn't care at all it makes me question how sanitary the establishment is.
Darlene owns this location and the way she runs her staff is unacceptable. She hires people who are sub par and does keeps people who aren’t there the whole shifts. It’s sad. I had to clock out half the people at my store half the time bc they weren’t there and didn’t want to get in trouble. I tried to quit and was gas lighted numerous times.
M G.A
I can say I was truly disappointed in the sandwich I ordered for my daughter. I get it is Dunkin Donuts, but the sandwich was still over $6. The sandwich was cold, and the cheese looked like it was an afterthought. We went through the drive-thru and they were busy which is expected. I would have rather waited an extra 5+ minutes to have the sandwich correct. The gentleman at the drive-thru was very nice and the coffee was fine. Next time I will make sure to check the food prior to driving away.
Food: 2
Service: 3
Frank López
Team members have to pay attention to the order. I asked for a latte with oat milk, no flavor, and I received a peppermint mocha.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bacon and Cheese Croissant Sandwich, Doughnut
Jennifer Walton
Best by Far for a Duncan Donuts ? I will come very visit to Wilmington. They also always have the donuts we are craving g at the time. Which is very cool ? ?
Atmosphere: 5
Food: 5
Service: 5
joanne jacobs
They burn ur sandwichs poor service ,,no customer service skills poor management can't get ur coffee right give it to u cold when u ordered hot no wonder they have alot of bad reviews on here they should look at their reviews and start getting it together...they all act like they don't know what they doing and the black girl who works at drive thur argues with u on ur order and is rude ...won't answer their phones cause they know they messed up orders ,,ur a business why wouldn't u wanna make the customer happy who's paying to keep y'all open as a business .....answer ur phone!!!!!?
Horrible service in every way! Always ready to be mean when you arrive!
Atmosphere: 1
Food: 1
Service: 1
Called to place an order and the guy told me I’m not allowed because I could be a scammer. I told him I would pay for it over the phone and he told me no. Clearly doesn’t care about making money or the business. Not the first issue I’ve had here
Atmosphere: 1
Food: 1
Service: 1
Great customer service!! The store is very clean and the staff, Laura & August are so knowledgeable and friendly!! Customer for life!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I normally love this dunkin they are always super friendly however i did get the wrong doughnuts today even after clairifying, but they were all super sweet and i should have checked before i drove away!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Iced Latte, Hash Browns, Donuts, Dunkaccinoa
Good cold coffee. Always has fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Munchkins Donut Hole Treats, Grilled Cheese
They never have fresh ones that most people get. They don't order enough I guess. It's an issue all the time.
I go to this Dunkin almost everyday (sometimes twice a day??) because the staff make my day every time I go! I leave smiling and feeling appreciated and cared for! All the staff make me feel soooo valued, especially Hannah! I love this place and am so grateful for the service and yummy, consistent coffee!Vegetarian options: You can get breakfast sandwhiches without the meat! And donuts!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Hash Browns, Egg and Cheese, Donuts, Croissant, Bacon Egg and Cheese
The girl that helped me with my coffee was very helpful, she wanted me to be happy with my coffee, and I appreciate that
Orderd an iced coffee at speaker pulled up to the window and they didn’t even know what I ordered so I told the girl working the window what I ordered at the speaker box which again was an iced coffee so please tell me why I got a large black hot
Atmosphere: 1
Food: 1
Service: 1
This location has gotten worse. My order is wrong most of the time. When the staff doesn't care at all it makes me question how sanitary the establishment is.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Darlene owns this location and the way she runs her staff is unacceptable. She hires people who are sub par and does keeps people who aren’t there the whole shifts. It’s sad. I had to clock out half the people at my store half the time bc they weren’t there and didn’t want to get in trouble. I tried to quit and was gas lighted numerous times.
I can say I was truly disappointed in the sandwich I ordered for my daughter. I get it is Dunkin Donuts, but the sandwich was still over $6. The sandwich was cold, and the cheese looked like it was an afterthought. We went through the drive-thru and they were busy which is expected. I would have rather waited an extra 5+ minutes to have the sandwich correct. The gentleman at the drive-thru was very nice and the coffee was fine. Next time I will make sure to check the food prior to driving away.
Food: 2
Service: 3
Team members have to pay attention to the order. I asked for a latte with oat milk, no flavor, and I received a peppermint mocha.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bacon and Cheese Croissant Sandwich, Doughnut
Best by Far for a Duncan Donuts ? I will come very visit to Wilmington. They also always have the donuts we are craving g at the time. Which is very cool ? ?
Atmosphere: 5
Food: 5
Service: 5
They burn ur sandwichs poor service ,,no customer service skills poor management can't get ur coffee right give it to u cold when u ordered hot no wonder they have alot of bad reviews on here they should look at their reviews and start getting it together...they all act like they don't know what they doing and the black girl who works at drive thur argues with u on ur order and is rude ...won't answer their phones cause they know they messed up orders ,,ur a business why wouldn't u wanna make the customer happy who's paying to keep y'all open as a business .....answer ur phone!!!!!?