Firehouse Subs Oleander

I hadn't eaten at Firehouse Subs since having moved to Wilmington 7+ years ago, so I figured we could give them a try. And what do you know, they got it wrong. Added items to the sandwich I asked to leave off. And when went back inside to get it resolved, they all gave me an unwelcome look, as if it were my fault. Once I got the sandwich corrected, it tasted ok. But I doubt I will return there anytime soon, if ever.

Atmosphere: 2

Food: 3

Service: 2

Got our to go order Wrong Took it back and the Manager on duty would not make it right So Check Your Order Before You Leave The Store!!!!!!

Worst sandwich I’ve ever had. The bread didn’t even have yeast in it or something it was flat or raw like it had been smashed or sat on. If im gonna pay $17 for a large sandwich I want it to at least be edible. Never ever again. Learned my lesson this time. This store should be ashamed of itself

Atmosphere: 1

Food: 1

Service: 1

I love their food it's a darn shame that they don't know customer service. I told the young lady making the sandwiches and putting the orders together that she did not put my cookies in there and she literally argued with me and said yes I did I had to pull my sandwiches out and turn the bag over to prove to her that there was nothing else in there. It was so rude of her didn't say thank you, have a good day, no smile on her face.... just rude. I would hope you guys hired better employees than that. But I guess it's hard to find good retail/fast food employees these days. Sadly

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Hook & Ladder, Chicken Parmesan Meatball Sub

Their food actually looks like the pictures.

Atmosphere: 4

Food: 5

Service: 5

We LOVE this place!!! The staff is SOOOO friendly! And knowledgeable about the sandwiches!! We are always so happy to have picked this spot!

Atmosphere: 5

Food: 5

Service: 5

You need to hire someone at the register that smiles. Miss glum is a huge turn off.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Italian

Good sandwiches

Food was good and was clean

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sub

Does Subway ordered was really good! Everyone that worked there was very pleasant and accommodating

Atmosphere: 5

Food: 5

Service: 5

Went in today 5-3-24 around 5 and man the staff was nice, service was quick, and it's one of the better subs I have had from here, give them people a raise! They deserve it!

Atmosphere: 4

Food: 5

Service: 5

Always great tasting subs here! Manager is popular with all customers without regard to race, gender or any other classification you could think of; he’s just a great manager!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pastrami, Hook & Ladder

One of the best places in Wilmington. Staff is so friendly and the subs can't be beat.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer

Great food and

Atmosphere: 5

Food: 5

Service: 5

It's ok to park in the back in the huge parking lot for the whole shopping center; they have a back door that makes it convenient. Honestly the actual parking lot for this place is absolutely horrible. Imagine being offended by a parking lot! Not necessary: just park in the back. I have to wonder how many accidents have happened because of this very poor design.Anyway. This is apparently a pretty well-run sub shop. The staff seems to have a decent attitude and the place is well cared for. If you haven't had a Firehouse sub before, I highly recommend it; IMHO they're the best of the big chains, and this particular restaurant makes good subs and is well cared for. Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Turkey & Provolone