I ordered food at 11:15 to have delivered between 12 and 12:15 in between my meetings. It is now 1:00 and I still don’t have my food. HORRIBLE is an understatement!!
Tamasha Darden
Fast option for a sandwich. Sometimes the bread is too chewy.
Food: 5
R R
Good sandwich. Quick
Atmosphere: 5
Food: 5
Service: 5
JC Richards
Jimmy John's DT ILM is hands down our go-to spot for fuel during our busy days. These guys don't mess around. They are always fast, Indeed, freaky-fast. We all have our favorites, and JJ always comes through for us.Brook has a magic touch with sandwiches, always on point with her creations--is sandwich wizard too much?Now to James, their delivery angel. He. is. the. best.—Period. Honestly, James is too good for this world... protect him at all costs.If you want affordable, delicious food at warp speed, Jimmy John's Downtown Wilmington is where it’s at! Love them to pieces!
Atmosphere: 5
Food: 5
Service: 5
Ryan Wetzel
This location is understaffed and always busy. This is the second time my order has taken over an hour for one sub. I called and they had to finish a catering order before sending out my order.
Atmosphere: 2
Food: 2
Service: 2
Molly Zembko
Very tasty! Got the cuban- satisfied my craving ?
Kimberly Barner
Placed my order by phone & 40 mins later, no food. I finally call. Person says they are backed up & my order is on the way. 15 mins more I call again. Person who answered was very rude & actually got any attitude with me. Then someone else takes the call. 1st they couldn't find my order. Then they say the driver left my order in the lobby. No call, no notification. Our receptionist is not in charge of food deliveries. Even during COVID, the driver called before leaving the food. I work in a multi-floor building. Am I supposed the wait in the lobby for 30-40mins because the driver can't be bothered to dial a number? This location's service is terrible! Never again!
Food: 1
Service: 1
Jeff Watson
The most thin, full of almost nothing, tasteless sub I’ve ever had.
Alexa Wilson
My husband, kids and I ate here for lunch. Ian and Damien greeted us and were so warm and inviting. It was so refreshing to have people that made eye contact and genuinely made us feel like they wanted to serve us! Good job Jimmy John’s!
Chris R.
Seated right away @ 18:00. Prompt service. Told the bacon wrapped shrimp and scallop app was wonderful. Though the Cuban sandwich is no longer on the menu , I got one. Great as always. The half priced bottles of wine was a nice addition to the Wednesday night meal. Even took some home.
I went in yesterday night, two employees were rude and snarky from the moment I walked in which is weird for this area. Will go to Jersey mikes so I don’t have to deal with that. I won’t be back.
Maria Chiverella
Terrible customer service. Writing weird/passive aggressive comments on people’s Uber’s order shows lack of deductive reasoning, class and overall intelligence. Staff should actually check what the system allows users to order & do.Owner, Your business is being run into the ground and by the show of your comment responses, you’re letting it happen. An apology does not negate this repulsive behavior and experience. We won’t be back.
Silas Saunders
I went in yesterday night, two employees were rude and snarky from the moment I walked in which is weird for this area. Will go to Jersey mikes so I don’t have to deal with that. I won’t be back.
Jen A
Two words: food poisoning.EAT AT YOUR OWN RISK.
Jen A.
If you're looking to be treated like dirt and want a day off of work because you have food poisoning, this is your place!
I ordered food at 11:15 to have delivered between 12 and 12:15 in between my meetings. It is now 1:00 and I still don’t have my food. HORRIBLE is an understatement!!
Fast option for a sandwich. Sometimes the bread is too chewy.
Food: 5
Good sandwich. Quick
Atmosphere: 5
Food: 5
Service: 5
Jimmy John's DT ILM is hands down our go-to spot for fuel during our busy days. These guys don't mess around. They are always fast, Indeed, freaky-fast. We all have our favorites, and JJ always comes through for us.Brook has a magic touch with sandwiches, always on point with her creations--is sandwich wizard too much?Now to James, their delivery angel. He. is. the. best.—Period. Honestly, James is too good for this world... protect him at all costs.If you want affordable, delicious food at warp speed, Jimmy John's Downtown Wilmington is where it’s at! Love them to pieces!
Atmosphere: 5
Food: 5
Service: 5
This location is understaffed and always busy. This is the second time my order has taken over an hour for one sub. I called and they had to finish a catering order before sending out my order.
Atmosphere: 2
Food: 2
Service: 2
Very tasty! Got the cuban- satisfied my craving ?
Placed my order by phone & 40 mins later, no food. I finally call. Person says they are backed up & my order is on the way. 15 mins more I call again. Person who answered was very rude & actually got any attitude with me. Then someone else takes the call. 1st they couldn't find my order. Then they say the driver left my order in the lobby. No call, no notification. Our receptionist is not in charge of food deliveries. Even during COVID, the driver called before leaving the food. I work in a multi-floor building. Am I supposed the wait in the lobby for 30-40mins because the driver can't be bothered to dial a number? This location's service is terrible! Never again!
Food: 1
Service: 1
The most thin, full of almost nothing, tasteless sub I’ve ever had.
My husband, kids and I ate here for lunch. Ian and Damien greeted us and were so warm and inviting. It was so refreshing to have people that made eye contact and genuinely made us feel like they wanted to serve us! Good job Jimmy John’s!
Seated right away @ 18:00. Prompt service. Told the bacon wrapped shrimp and scallop app was wonderful. Though the Cuban sandwich is no longer on the menu , I got one. Great as always. The half priced bottles of wine was a nice addition to the Wednesday night meal. Even took some home.
Restaurantji Recommends
I went in yesterday night, two employees were rude and snarky from the moment I walked in which is weird for this area. Will go to Jersey mikes so I don’t have to deal with that. I won’t be back.
Terrible customer service. Writing weird/passive aggressive comments on people’s Uber’s order shows lack of deductive reasoning, class and overall intelligence. Staff should actually check what the system allows users to order & do.Owner, Your business is being run into the ground and by the show of your comment responses, you’re letting it happen. An apology does not negate this repulsive behavior and experience. We won’t be back.
I went in yesterday night, two employees were rude and snarky from the moment I walked in which is weird for this area. Will go to Jersey mikes so I don’t have to deal with that. I won’t be back.
Two words: food poisoning.EAT AT YOUR OWN RISK.
If you're looking to be treated like dirt and want a day off of work because you have food poisoning, this is your place!