On Sunday Aug 17th, I went through the drive thru gave my rewards number and then TRIED to give my order, I don't know if she was having problems with her headset or whatever but after trying to give my order three times I was practically yelling to make my order and so was speaking slowly so they could get my order. The person taking the drive thru orders was RUDE! You don't have to talk like that to me! (Apparently I do because you didn't hear me the first three times) So I said forget it and drove off (went to Dunkin Donuts). Then saw $2.56 charge pending on my card. Gave it a couple days to drop off pending and it CLEARED!! So I called and spoke to a manager there did not get her name, now I wish I did because she was even more RUDE than the person in drive thru. Kept asking me what happened and then cutting me off when I tried to tell her what happened. Told me she is tired of people calling and putting the them down. I told her maybe $2.56 isn't a lot for her but I am not one that can afford to just give money away. I have stopped at this McDonald's SEVERAL times because it is on my way to work. But I can tell you right now I will NEVER stop there again.
If I could give no stars I would but to give a review you have to.
Gypsy Alford
Went through the drive thru yesterday. Everything was great, food was hot. Quick friendly service.
Atmosphere: 5
Food: 5
Service: 5
John Feldbusch
You are a multi-million dollar corporation pay someone to run the front register and stay there why are you ignoring guests because the person was running the register has to help make the food that doesn't make any sense then when you make my order wrong I can't get anyone to talk to to get the order made right overall just terrible experience not what I expect from a company that claims to be of quality. Because I could never get anyone to fix or correct my order I just left it on the counter and had to leave because my lunch break was over and I had to return to work with no lunch.
Atmosphere: 1
Food: 3
Service: 1
Wayland Graham
Went in for breakfast today around 630 and the GM on duty was just rude and disrespectful. The way she talks to customers and employees is just disgusting. This is a constant problem in this store. Me and my family won’t be coming back until something is done about this. No manager should be allowed to talk to customers or employees like this!
Atmosphere: 1
Food: 2
Service: 1
Amanda Underwood-Gurley
This is our absolute favorite McDonald's!! The people that work at this particular location go above and beyond every time we come here. I have to pass up two other locations just to get to this one and I always do because NONE of the other ones ever get my husband or my coffees correct and I just have to toss them out. They always get everything right and they are smiling and getting you off to a great start for the day. We really appreciate that team at 6860 market st. They all deserve a raise on the morning shift even the ones we don't see because there is no i in team. Keep up the amazing work down there guys.
Atmosphere: 5
Food: 5
Service: 5
Samantha Delaney
Horrible old food , yay they gave me food that's been sitting in a bag for a day . Thanks mcds always know how to surprise me and make me late for work , horrible manager sharice needs to be fired!
Tim 631
Pulled into the drive-thru .Sat for 3 minutes till order was taken.There was 1 car ahead of me.I ordered and sat in the car for 13 minutes behind the only other car in-front of me.Both waiting for our orders.I pulled off and called the establishment.The person that answered the phone told me that “I didn’t have patience.”Crazy.No patience after waiting 16 minutes,with only I car ahead of me,and that person still not receiving their order? Mind you,this is 3pm in the middle of the afternoon. Not breakfast,lunch or dinner time. Fast Food? LOL🤣 I shot down the road to the McDonalds in Odgen.3 minutes.From ordering to receiving my order.McDonalds in Porters Neck needs to clean house.Look at the previous reviews. I promise you,you will be able to travel to the McDonalds in Odgen,back and forth countless times and still be back before you ever receive anything from the Porters Neck McDonalds. -0 stars if I could
Atmosphere: 1
Food: 1
Service: 1
Dezma Perez
This is the worst McDonald’s location and that’s a dang shame because they’re in the perfect location to be wonderful. They make you pull up and wait almost every time but the order is NEVER right and they NEVER give sauces
Lorin Collins
40 mins to get our food from ordering inside . 1 car in drive through. Only cared about DoorDash orders. While I was explaining why upset the lady goes “ well the food is fresh “ that’s not my problem. My problem is you are serving all the ppl that are ordering on their asses and not even in the restaurant…. The manager was nice and listened . DO BETTER if you wanna get paid so much .
Sharon Flinn
Came here to use points for a meal because as we all know times are hard one of the lovely ladies brought my meal to me and to a person behind me and one of the workers (Elthia) was screaming at the worker to come back and stop chit chatting with the customers part of customer service is to speak to the customers! No one deserves to be yelled at in a public space for doing their job!
Got breakfast. If store stays as good as it is this morning it's best in Wilmington, food good service great store is clean and well kept even counter service ready and available, hat off to you guys
missy pritchard
Brought our food out to us pretty fast. It was good, and was hot. A good experience for us!
John Shockey
It's just another McDonald's
Mike Edmonds
Nice facility. Spotlessly clean and convenient. That's about the best point of this visit. Got two Quarter Pounders and a small ($1.00) soft drink. Ordered at the kiosk like McAnderson's locations expect you to nowadays, a rediculous holdover from the pandemic. The elderly associate at the register couldn't quite figure out my two large sandwiches for the price of one coupon distributed by the McAnderson's franchise. Finally helped her figure out what was going on while the shift manager was mopping the floor. Both of the Dr. Pepper and Diet Dr. Pepper dispensers only dispensed foam. When the Quarter Pounders arrived, they were dried out and at no point in their existence were anywhere close to a Quarter Pound. No wonder the McAnderson's franchise has to flood the market with coupons. No return visit for this long time McDonald's fan. Sorry. The store was clean and attractively decorated, but the positive experience stopped right there
On Sunday Aug 17th, I went through the drive thru gave my rewards number and then TRIED to give my order, I don't know if she was having problems with her headset or whatever but after trying to give my order three times I was practically yelling to make my order and so was speaking slowly so they could get my order. The person taking the drive thru orders was RUDE! You don't have to talk like that to me! (Apparently I do because you didn't hear me the first three times) So I said forget it and drove off (went to Dunkin Donuts). Then saw $2.56 charge pending on my card. Gave it a couple days to drop off pending and it CLEARED!! So I called and spoke to a manager there did not get her name, now I wish I did because she was even more RUDE than the person in drive thru. Kept asking me what happened and then cutting me off when I tried to tell her what happened. Told me she is tired of people calling and putting the them down. I told her maybe $2.56 isn't a lot for her but I am not one that can afford to just give money away.
I have stopped at this McDonald's SEVERAL times because it is on my way to work. But I can tell you right now I will NEVER stop there again.
If I could give no stars I would but to give a review you have to.
Went through the drive thru yesterday. Everything was great, food was hot. Quick friendly service.
Atmosphere: 5
Food: 5
Service: 5
You are a multi-million dollar corporation pay someone to run the front register and stay there why are you ignoring guests because the person was running the register has to help make the food that doesn't make any sense then when you make my order wrong I can't get anyone to talk to to get the order made right overall just terrible experience not what I expect from a company that claims to be of quality. Because I could never get anyone to fix or correct my order I just left it on the counter and had to leave because my lunch break was over and I had to return to work with no lunch.
Atmosphere: 1
Food: 3
Service: 1
Went in for breakfast today around 630 and the GM on duty was just rude and disrespectful. The way she talks to customers and employees is just disgusting. This is a constant problem in this store. Me and my family won’t be coming back until something is done about this. No manager should be allowed to talk to customers or employees like this!
Atmosphere: 1
Food: 2
Service: 1
This is our absolute favorite McDonald's!! The people that work at this particular location go above and beyond every time we come here. I have to pass up two other locations just to get to this one and I always do because NONE of the other ones ever get my husband or my coffees correct and I just have to toss them out. They always get everything right and they are smiling and getting you off to a great start for the day. We really appreciate that team at 6860 market st. They all deserve a raise on the morning shift even the ones we don't see because there is no i in team. Keep up the amazing work down there guys.
Atmosphere: 5
Food: 5
Service: 5
Horrible old food , yay they gave me food that's been sitting in a bag for a day . Thanks mcds always know how to surprise me and make me late for work , horrible manager sharice needs to be fired!
Pulled into the drive-thru .Sat for 3 minutes till order was taken.There was 1 car ahead of me.I ordered and sat in the car for 13 minutes behind the only other car in-front of me.Both waiting for our orders.I pulled off and called the establishment.The person that answered the phone told me that “I didn’t have patience.”Crazy.No patience after waiting 16 minutes,with only I car ahead of me,and that person still not receiving their order?
Mind you,this is 3pm in the middle of the afternoon.
Not breakfast,lunch or dinner time.
Fast Food? LOL🤣
I shot down the road to the McDonalds in Odgen.3 minutes.From ordering to receiving my order.McDonalds in Porters Neck needs to clean house.Look at the previous reviews.
I promise you,you will be able to travel to the McDonalds in Odgen,back and forth countless times and still be back before you ever receive anything from the Porters Neck McDonalds.
-0 stars if I could
Atmosphere: 1
Food: 1
Service: 1
This is the worst McDonald’s location and that’s a dang shame because they’re in the perfect location to be wonderful. They make you pull up and wait almost every time but the order is NEVER right and they NEVER give sauces
40 mins to get our food from ordering inside . 1 car in drive through. Only cared about DoorDash orders. While I was explaining why upset the lady goes “ well the food is fresh “ that’s not my problem. My problem is you are serving all the ppl that are ordering on their asses and not even in the restaurant…. The manager was nice and listened . DO BETTER if you wanna get paid so much .
Came here to use points for a meal because as we all know times are hard one of the lovely ladies brought my meal to me and to a person behind me and one of the workers (Elthia) was screaming at the worker to come back and stop chit chatting with the customers part of customer service is to speak to the customers! No one deserves to be yelled at in a public space for doing their job!
Restaurantji Recommends
Got breakfast. If store stays as good as it is this morning it's best in Wilmington, food good service great store is clean and well kept even counter service ready and available, hat off to you guys
Brought our food out to us pretty fast. It was good, and was hot. A good experience for us!
It's just another McDonald's
Nice facility. Spotlessly clean and convenient. That's about the best point of this visit. Got two Quarter Pounders and a small ($1.00) soft drink. Ordered at the kiosk like McAnderson's locations expect you to nowadays, a rediculous holdover from the pandemic. The elderly associate at the register couldn't quite figure out my two large sandwiches for the price of one coupon distributed by the McAnderson's franchise. Finally helped her figure out what was going on while the shift manager was mopping the floor. Both of the Dr. Pepper and Diet Dr. Pepper dispensers only dispensed foam. When the Quarter Pounders arrived, they were dried out and at no point in their existence were anywhere close to a Quarter Pound. No wonder the McAnderson's franchise has to flood the market with coupons. No return visit for this long time McDonald's fan. Sorry. The store was clean and attractively decorated, but the positive experience stopped right there
DID NOT GIVE ME GRIMACE!!!
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