Pizza Hut
2601 Castle Hayne Rd, Wilmington
(910) 772-2311
Recent Reviews
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Well, the truth is they also work very cleanly, the people are very attentive, it's just that sometimes, because of so many orders they have, they take a little while, but they do arrive.
Atmosphere: 5
Food: 5
Service: 5
There is something about Pizza Hut. They don’t seem able to have orders ready when you walk in the door. I usually have to wait at least five minutes before I can leave. It’s 4 pm and they have only one employee working. Quite frustrating.
Atmosphere: 1
Food: 1
Service: 1
Since they have new management they are onto of their game. Living so close is a easy choice for lazy dinner nights.
Atmosphere: 5
Food: 5
Service: 5
I would give them 0 starts!!! I go to pickup a pizza and wings lady outside talking on the phone and smoking. I’m inside she comes in doesn’t wash her hands and start making food. My order pickup time is 1:35 at 1:42 I’m asking for my money back. She gets mad that I ask for my $5.35 back.
The worst!!!!
Service: 1
My husband and I walked in preparing to order. As we were looking at the menu, after a few minutes of doing so, a young man finally comes to the register and asks what he could get us. Before we could answer, he walks away leaving us, once again, standing at the register without service. My husband and I waited an additional 3-4 minutes as the other employees continued to work in the back area before an employee decides to finally take our order. Customer service definitely needs to be worked on.
Atmosphere: 4
Food: 5
Service: 4
Didn't not receive my wing called the store they said they would make them and have them out to me. Needless to say they did not called several times only for them not to answer and hang up on me. Want a full refund.
Food: 4
Service: 1
Just ordered from here they have no delivery drivers but let you order online. Manager canceled the order didn't call and I sat there for an hour before the order history was changed on my profile and realized I wasn't getting any food. Great customer service and this isn't the first time either. If I could order delivery from another location I would but I guess incompetent managers is all Ill ever get!!
They canceled the order but never sent a message.
Service: 1
Literally cancelled my order 45 minutes after being placed then did not answer the phone
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered through the app. Food was hot and ready when I picked it up. Quality could have been better. Wings and bread sticks were disappointing and I won't order again Pizza was as expected. An adequate experience.
Atmosphere: 4
Food: 3
Service: 4
Hire your own drivers. It is complete bs to have some 3rd party driver in shorts and a t-shirt deliver me a cold pizza an hour late. Following on pizza huts app is totally pointless because the driver just hits delivered way early and I cant take my tip back. Absolutely disgusted when that crap happens.
Atmosphere: 1
Food: 1
Service: 1
Food was ok hot but over an hour late to arrive. I almost just went to bed
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Breadsticks
These pizzas were really small to be a medium and it was dry. Yall were extremely stingy with the sauce for some odd reason. I had somebody pick these up for me and if I would've picked them up, I would've told yall to refund me. I won't be here again!!
Atmosphere: 1
Food: 1
Service: 1
I order wings didnt even get them
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Breadsticks
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