Trash Internet. Worst provider you could ever imagine having. Always down and always slow speeds. Your “most reliable internet provider” commercials are complete bs. Please let someone else buy you out so we can maybe get decent internet from someone because it sure isn’t you.
Nilbog _
Constant outtages. They owe me at least month of free internet at this point. Do not do it. You have more reliable internet with dial up
Stan Hannen
This is not a retail location.
Bobby Dias
I would do 0 stats but I can't. By far the worst customer service on the face of the earth when you are trying to down grade your service. Several times I had to deal with spectrum customer service and I think is get worse every time. They are the slowest people who don’t give a damn about helping you. They will put you on hold until you basically get tired of waiting and just hang up. If you are adding new service they are right on top of things after that forget about it you are on an island by yourself. Spectrum you suck !!!!!!!!!!
Andrew Teijen
Poor reliability, shady billing procedures. Unable to select 0 stars.
A Cool Guy
Probably one of THE WORST businesses I've ever had the displeasure of getting involved with. WORST OF THE WORST customer service, they will hang up on you, curse you out, berate anyone who complains to them of their mishandling of billing, faulty equipment, etc. ANY interaction with this company usually comes with tampering of your bill or interruption of service. I can't tell you how horrible this company is, should be booted from the possibility of ever doing business anywhere ever again under any name.
Ben Richardson
One star is still too generous. First of all, we have multiple outages every month in the southern part of Wilmington near Carolina Beach. Typically stays down for nearly 4 hours. Additionally, I contacted customer support to gain access to digital statements for tax purposes that were just past 12 months. They told me they don't have access to the records and that I would have to pay $1.99 per statement to get those mailed to me. Unbelievable that a tech-based company with millions of data sets can't access a digital file for a customer. Simply put, I would not recommend Spectrum to my worst enemy.
tom cook
Rude as hell
Cameron Smith
Horrible, incompetent, dishonest. Called to Cancel the service, returned equipment as instructed. Got billed again, they said after you drop the equipment you have to call again. Called again got a confirmation number. They billed me again. Called again. They claimed the confirmation number wasn’t valid too many digits. But you gave me that number. They refused to refund the charges and stated that the recorded cancellation call got disconnected before complete. THEY CLAIM I OWE $500 after returning all equipment and cancelling over the phone. SEE YOU IN HELL SPECTRUM.
L I
The absolute worst internet service provider there is. Pointless $100/month for their “high speed internet.” Can’t stream a show without it going down every single night. Such a scam and monopoly.. I’ve been in the area for over 4 years, and they are the only option around. How are they still in business???
Robbers and thieves! They will STEAL from you!!!!!!
Gwen
Rude sometimes mean staff... equipment malfunctions.. unstable wifi signalsWorst company ever
Orchid Ra
I've had nothing but problems with Spectrum for years. They're like a part-time employee that gets full-time pay. The internet stops working every week. Makes it real hard to do any of your business transactions when you can't rely on your cable company. Not to mention these idiots came and destroyed our trees in the front yard for nothing. There's a completely blank space across the street with no trees no power lines no nothing they could have put their little fiber optic pot but they chose to destroy very old oak trees and Laurel trees and my front land is now not blocking my house because of what they did this is the worst company ever
Trash Internet. Worst provider you could ever imagine having. Always down and always slow speeds. Your “most reliable internet provider” commercials are complete bs. Please let someone else buy you out so we can maybe get decent internet from someone because it sure isn’t you.
Constant outtages. They owe me at least month of free internet at this point. Do not do it. You have more reliable internet with dial up
This is not a retail location.
I would do 0 stats but I can't.
By far the worst customer service on the face of the earth when you are trying to down grade your service. Several times I had to deal with spectrum customer service and I think is get worse every time. They are the slowest people who don’t give a damn about helping you. They will put you on hold until you basically get tired of waiting and just hang up. If you are adding new service they are right on top of things after that forget about it you are on an island by yourself. Spectrum you suck !!!!!!!!!!
Poor reliability, shady billing procedures. Unable to select 0 stars.
Probably one of THE WORST businesses I've ever had the displeasure of getting involved with. WORST OF THE WORST customer service, they will hang up on you, curse you out, berate anyone who complains to them of their mishandling of billing, faulty equipment, etc. ANY interaction with this company usually comes with tampering of your bill or interruption of service. I can't tell you how horrible this company is, should be booted from the possibility of ever doing business anywhere ever again under any name.
One star is still too generous. First of all, we have multiple outages every month in the southern part of Wilmington near Carolina Beach. Typically stays down for nearly 4 hours. Additionally, I contacted customer support to gain access to digital statements for tax purposes that were just past 12 months. They told me they don't have access to the records and that I would have to pay $1.99 per statement to get those mailed to me. Unbelievable that a tech-based company with millions of data sets can't access a digital file for a customer. Simply put, I would not recommend Spectrum to my worst enemy.
Rude as hell
Horrible, incompetent, dishonest. Called to Cancel the service, returned equipment as instructed. Got billed again, they said after you drop the equipment you have to call again. Called again got a confirmation number. They billed me again. Called again. They claimed the confirmation number wasn’t valid too many digits. But you gave me that number. They refused to refund the charges and stated that the recorded cancellation call got disconnected before complete. THEY CLAIM I OWE $500 after returning all equipment and cancelling over the phone. SEE YOU IN HELL SPECTRUM.
The absolute worst internet service provider there is. Pointless $100/month for their “high speed internet.” Can’t stream a show without it going down every single night. Such a scam and monopoly.. I’ve been in the area for over 4 years, and they are the only option around. How are they still in business???
Restaurantji Recommends
time warner cable!!!!
Robbers and thieves! They will STEAL from you!!!!!!
Rude sometimes mean staff... equipment malfunctions.. unstable wifi signalsWorst company ever
I've had nothing but problems with Spectrum for years. They're like a part-time employee that gets full-time pay. The internet stops working every week. Makes it real hard to do any of your business transactions when you can't rely on your cable company. Not to mention these idiots came and destroyed our trees in the front yard for nothing. There's a completely blank space across the street with no trees no power lines no nothing they could have put their little fiber optic pot but they chose to destroy very old oak trees and Laurel trees and my front land is now not blocking my house because of what they did this is the worst company ever
Excellent
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