I have spectrum because I can't get Internet from anyone else, but if I could I would in a sec. This company uses false advertising to lure in people. they say they have bills with no unexpected charges, not true, they say they have the fastest Internet not sure at all. I'm paying for 1 gig, I only get 125-150 mbps. I've called them and had them come to the house and they told me it's fine nothing is wrong. And I'm thinking how? I'm paying for something I do not get. And they only guarantee that you will get a gig to your modem, not to your devices that use the internet. So because my modem says I'm getting about 800-950 Mbps, that they're giving me my gig a month how? A gig is 1000 mbps= 1 gig. I'm not getting 1000 mbps. But I'm paying for it. They're nothing but lying crooks. As soon as I can get someone else I will. They suck, they're liers. And crooks. Stay away from them. They're horrible.and their customer service sucks.
Alexander Mccauley
Lovely. Get a new place. Get spectrum through partner getting a network set up. Quoted around 200-400 mbps average. I am getting less than 1... Waste of a company, cant wait for someone to take them out of business.
Dollita Gurganious
They do not care about their customers no support at all!!
Jon Johnson
Michelle made swapping out my Internet equipment a breeze. The whole process was very quick and easy.
Michelle Glickauf
Sitting here 20th in line to return equipment and there are two people working. If you don’t have the staff, why not have one person taking in equipment?
Wil Lo
Not a real spectrum store. Probably a corporate office. Number on door does not work
Rebekah M
Customer service is nonexistent. Funny how they treat you poorly when they are your only option for internet, then when you do “cut the cord” they beg you to stay and get wireless through them. No thank you! Will never have any service with spectrum ever again.
Anthony L.
Spectrum News is as trustworthy as CNN. Can't be trusted and should be removed and replaced with local news outlets for each area this cable company has service in.
brybro29
Trash Internet. Worst provider you could ever imagine having. Always down and always slow speeds. Your “most reliable internet provider” commercials are complete bs. Please let someone else buy you out so we can maybe get decent internet from someone because it sure isn’t you.
Constant outtages. They owe me at least month of free internet at this point. Do not do it. You have more reliable internet with dial up
Stan Hannen
This is not a retail location.
Bobby Dias
I would do 0 stats but I can't. By far the worst customer service on the face of the earth when you are trying to down grade your service. Several times I had to deal with spectrum customer service and I think is get worse every time. They are the slowest people who don’t give a damn about helping you. They will put you on hold until you basically get tired of waiting and just hang up. If you are adding new service they are right on top of things after that forget about it you are on an island by yourself. Spectrum you suck !!!!!!!!!!
Andrew Teijen
Poor reliability, shady billing procedures. Unable to select 0 stars.
A Cool Guy
Probably one of THE WORST businesses I've ever had the displeasure of getting involved with. WORST OF THE WORST customer service, they will hang up on you, curse you out, berate anyone who complains to them of their mishandling of billing, faulty equipment, etc. ANY interaction with this company usually comes with tampering of your bill or interruption of service. I can't tell you how horrible this company is, should be booted from the possibility of ever doing business anywhere ever again under any name.
Great customer service
I have spectrum because I can't get Internet from anyone else, but if I could I would in a sec. This company uses false advertising to lure in people. they say they have bills with no unexpected charges, not true, they say they have the fastest Internet not sure at all. I'm paying for 1 gig, I only get 125-150 mbps. I've called them and had them come to the house and they told me it's fine nothing is wrong. And I'm thinking how? I'm paying for something I do not get. And they only guarantee that you will get a gig to your modem, not to your devices that use the internet. So because my modem says I'm getting about 800-950 Mbps, that they're giving me my gig a month how? A gig is 1000 mbps= 1 gig. I'm not getting 1000 mbps. But I'm paying for it. They're nothing but lying crooks. As soon as I can get someone else I will. They suck, they're liers. And crooks. Stay away from them. They're horrible.and their customer service sucks.
Lovely. Get a new place. Get spectrum through partner getting a network set up. Quoted around 200-400 mbps average. I am getting less than 1... Waste of a company, cant wait for someone to take them out of business.
They do not care about their customers no support at all!!
Michelle made swapping out my Internet equipment a breeze. The whole process was very quick and easy.
Sitting here 20th in line to return equipment and there are two people working. If you don’t have the staff, why not have one person taking in equipment?
Not a real spectrum store.
Probably a corporate office. Number on door does not work
Customer service is nonexistent. Funny how they treat you poorly when they are your only option for internet, then when you do “cut the cord” they beg you to stay and get wireless through them. No thank you! Will never have any service with spectrum ever again.
Spectrum News is as trustworthy as CNN. Can't be trusted and should be removed and replaced with local news outlets for each area this cable company has service in.
Trash Internet. Worst provider you could ever imagine having. Always down and always slow speeds. Your “most reliable internet provider” commercials are complete bs. Please let someone else buy you out so we can maybe get decent internet from someone because it sure isn’t you.
Restaurantji Recommends
Constant outtages. They owe me at least month of free internet at this point. Do not do it. You have more reliable internet with dial up
This is not a retail location.
I would do 0 stats but I can't.
By far the worst customer service on the face of the earth when you are trying to down grade your service. Several times I had to deal with spectrum customer service and I think is get worse every time. They are the slowest people who don’t give a damn about helping you. They will put you on hold until you basically get tired of waiting and just hang up. If you are adding new service they are right on top of things after that forget about it you are on an island by yourself. Spectrum you suck !!!!!!!!!!
Poor reliability, shady billing procedures. Unable to select 0 stars.
Probably one of THE WORST businesses I've ever had the displeasure of getting involved with. WORST OF THE WORST customer service, they will hang up on you, curse you out, berate anyone who complains to them of their mishandling of billing, faulty equipment, etc. ANY interaction with this company usually comes with tampering of your bill or interruption of service. I can't tell you how horrible this company is, should be booted from the possibility of ever doing business anywhere ever again under any name.
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