Subway

This place never has a complete menu items to choose from. They are always out of something. And most times multiple things. They should shut the store down and put a restaurant in that will have their menu items.

Atmosphere: 1

Food: 1

Service: 1

Terrible experience. Came in three hours before closing and was told they didn't have bread, chicken, meatballs, and several other items. And the heavyset employee was mopping the floor and didn't greet me initially.

Atmosphere: 1

Food: 1

Service: 1

2nd horrible experience in this Walmart Subway.
After shopping, I decided to stop in for lunch again. Again, the same lady was working ....now mind you, no other people were in line waiting.....Again, I walked up, she ignores me and starts making an online order ....she did this the first time too....anyway, since NO ONE was in line I went to the register and placed my chips on the counter and patiently waited for her to complete her task all while being COMPLETELY ignored by her. Then she walks up, no smile, no hi, absolutely nothing, and asks if that's it . I told her, " No, I would like a sandwich too." THIS GIRL told me I would need to move to the "beginning" point.... now remember, NO ONE else is even in the store waiting!! I told her that I could tell her what I wanted without having to point at each item.....she rolled her eyes at me and mumbled something...I told her she had been rude to me once before and " Nevermind!" I left the building and will never go back. She needs another job other than food and customer service.....

Atmosphere: 1

Service: 1

Never stocked, rude staff, always doing closing duties an hour early. Just the worst run Subway in Wilmington. Hire people who actually care about your business and how it’s run.

Atmosphere: 1

Food: 1

Service: 1

While the service and food was good the store needed cleaning, drink cooler was barely 5% full and there was only one young lady manning the store. Clearly no one prepped anything for her since she could not finish one sandwich without having to go in the back to get it. With a store this size and in a major store you would think the manager would be competent enough to realize one person isn’t enough per shift! If you can’t properly staff the store then close it. I must give credit to this young lady, with all the stress she had she was polite and handled each customer expertly. It’s just a shame the way she is treated.

Atmosphere: 1

Food: 5

Service: 5

The employee here don’t want to do there job . My wife and I asked for a couple different sandwiches and of course they were out of steak and meatballs. She made it seem like we were a burden on her for coming to subway and she had to make sandwiches. You work at a sandwich shop so quit huffing and puffing and do your job!!

Atmosphere: 1

Service: 1

My son opened a milk took and drink and didn't like it.. I tasted it it was sour.. the manager wouldn't let me exchange without making me pay for another drink cause the milk was in date...

Terrible service for my 4 year old whom just wanted a drink I was asking for water...

Working as management in the food industry I know that milk can go sour reagardlesss of date for multiple reasons.

Milk had chunks in it..

Seriously i get profit and loss but that is absurd. BAD CUSTOMER SERVICE PERIOD. If one of my managers under my district did that 😤

I can't tell you how the food is since I walked out before being served. I stood at the counter for 5 minutes while the employee was on her phone, she only stood up because a mobile order came in, started making the mobile order while still on the phone without acknowledging me

My son opened a milk took and drink and didn't like it.. I tasted it it was sour.. the manager wouldn't let me exchange without making me pay for another drink cause the milk was in date...

Terrible service for my 4 year old whom just wanted a drink I was asking for water...

Working as management in the food industry I know that milk can go sour reagardlesss of date for multiple reasons.

Milk had chunks in it..

Seriously i get profit and loss but that is absurd. BAD CUSTOMER SERVICE PERIOD. If one of my managers under my district did that ?

Horrible place. Nasty ladies. They are supposed to open at 8:30 AM. At 8:32 I asked them what time are they open and with bad attitude she said: not for a while. I replied: can you give me and idea what is a while 5, 10, 15 minutes? She got mad and told me again: not for a while. I wouldn't ever go back there. Stay away from this bad place!

Atmosphere: 1

Food: 1

Service: 1

Would love to review food, but nobody came from back to help me. Waited a while, yelled "hello" hoping to get someone's attention, and then left. Probably for the best, hand sanitizer pump handle looked like it needed sanitizing itself.

Service: 1

I came in yesterday afternoon 6/17/24 & the employee working/making my sandwich was extremely RUDE. Everytime i told her what i wanted on my sandwich she literally made the nastiest face turning her lips up & making her eyes big to the point i walked out in the middle of her making my sandwich. She then yelled “HAVE A GREAT DAY” while i was walking out…. The customer service was NOT professional at all i would have thought she worked at a bank as a manager how she acted as well as how she was talking to the walmart employee in line before me. SHE’S RUDE for no reason I will NOT be coming back to that subway ever again because i mean it is subway it’s 1,000 more with lovely customer service!

Atmosphere: 2

Food: 1

Service: 1

I wanted to get lunch here about 2 pm yesterday. The food prep area was a complete mess. Employee didn't step up to help me. She sat hiding in a corner and told me out of tomatoes and something else that I couldn't understand, also out of churros.Bad supply issues.Bad customer service.No sale.

Service: 1

Food was good but very rude associate. Felt like I was an inconvenience coming in to get food. No customer service skills, she acted so unhappy about my visit.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Turkey Cali Club Footlong Regular Sub

Owen is cool he is good at making subs fresh.