Applebee's in Winston Salem

“I have to say, the customer service here was exceptional. From the moment I walked in, I was greeted by a friendly, beautiful young lady named Danaisa with a warm smile. She had such a great sense of humor—when I asked her to say "hi" again, she laughed and did it without hesitation! I mentioned that I had been to two other restaurants that day, and neither offered service like this. The moral of the story? If you don’t get treated the way I did by Danaisa, walk right out!

Overall, I had fast and efficient service, and the entire staff, including the management, was incredibly welcoming and nice. Truly a wonderful experience!“

“The food gets 4 stars. I love the boneless wings with the spicy Asian sauce, paired with the seasoned fries is just right for me. The fried pickle chips are adequate. Nothing to write home about, but they satisfy the craving. I recommend Bad Daddy's for fried pickles. The fish & chips is also consistently very good. The value for money is average. Some things are priced a bit high, others not as high as other restaurants. But overall, aren't all restaurants a bit pricey these days? We manage to stay around $20/ person. That's without specialty drinks or dessert, though.
The service gets 3 stars for the last time we made a pickup order. We parked in 1 of the designated spaces & waited. And waited. We ordered online, & it said the food was ready, but 1 flaw we've discovered when ordering online is that there's no way to let them know you've arrived! There's a way to do it through the app, but not through a regular online order. Since we didn't want to add yet another app to our phones, we tried calling the restaurant. No answer. So then I went inside. Crickets. I finally found a waitress who turned out to be helpful, but it shouldn't have come to that. It was a Monday, but at dinner time. When we previously did an online pickup order there were no such issues because someone came out straight away when we parked. Perhaps they were just short staffed this night. So, 1 star to the people who were supposed to be working online orders & 5 stars to the waitress who saved the day averages out to 3 stars.“