BJ's Restaurant & Brewhouse

This place used to be good…
This experience has basically screamed never to come back. The waitress while nice was very inconsistent, but that wasn’t even the worst part.
The food was actually terrible, there was no communication on them being out of burger buns until it came out, so it came on sourdough bread, (would have liked to hear this wayyyyy before it came out maybe right after the order was placed)
The spaghetti and meatballs were bad as well, the meatballs were just mush. The steak was REALLY over cooked too. We got one refill check on our drinks as well, and we asked for a to go drink and never got anything regarding that so we left.
I’ll even go as far as to suggest going to the Red Robin just a little down from this place over this absolutely awful location.

I know I am just going to get a computer generated bs response for this. But, I'm leaving a review anyway. If I could give this a zero, I would. We just got home from eating at this establishment. This was without question, the worst eating experience I've had in a long time. My wife has eaten at many BJ restaurants in the past in different states from Florida to California. When she found out about this one close to us, she wanted to go as today is her birthday. We were a party of 4. Our sever, Jasmine, was not rude in any way. My complaint is that she was not at all attentive and had no sense of urgency to help us. On to the order. My son ordered a PLAIN Bacon Cheeseburger, my daughter a steak WELL done, my wife a Chicken Salad, and I ordered the Spaghetti with Meat Balls. Or server knew they were out of buns for the Burger, but neglected to inform us before hand and acted like it was no big deal whe the burger was served on toasted Sour Dough Bread. Plus, the burger had EVERYTHING on it even though he asked for it to be plain. My daughter's steak was burnt and very chewy. She could barely eat it. My wife's salad was just blah. My Spaghetti tasted like it was out of a can. The Meatballs looked and tasted like mush made into a ball and served. They were DISGUSTING. We would have said something to a manager. But no manager was to be found. Out server only came to out table a total of 3 times (not counting when she brought us our check). I asked for a Tea to go. Never got it. We only got 1 refill. We were there for over an hour. It took over 30 minutes to get our food. I can understand that if they were busy. There were only 6 or 7 tables being served while we were there. That is unacceptable. We will never visit that restaurant again.

Amanda was great . I had a hard day and she was so gracious and nice. Our service was amazing . Thank you

Amanda really took care of us! Thanks

Amanda was our waitress and excelled in customer services, perfect timing with our food, and ensured that we felt at home. Will definitely ask for her again when we come back.

Our family has always had a great experience at the Hanes BJs. Our waitress Amanda was great. Took really good care of our group.

The place was very laid back and my waitress (Madison) welcomed me with a smile. She checked on me frequently to make sure everything was ok. I really enjoyed the people. Thank you

Bobby was an amazing waitress and she actual waiter on us before I never felt rushed by her at all and I love her please ask for her when coming here to eat

Love this place, great service from Bobbi, Izzi and Nariah, Mandy always makes our food perfect (if she is working).... great app specials after 9pm and Mondays half price pizza, and the prime Rib special on the weekends is good. I come here weekly.

The food and service were great. Madi (Madison) was fantastic and I couldn’t have asked for a better experience.

The food is standard, not amazing, not terrible. It's a good place for a group with picky eaters, but nobody is going to walk away thinking it's the best they've ever had. The service was spotty at best, despite the restaurant being almost empty. They seemed understaffed and undermanaged though the servers were polite.

The server Nevaeh was terrible. She was rude and very argumentative for no reason. The food was over cooked, over seasoned and the Pizookie was served in a disposable pie tin. We were told they did not have enough staff. Awful experience. Will not return.

We had a 6:30 reservation. Upon arrival promptly, we were told it would and. 15-20 minute wait. Our party settled in, and after 25 mins we were still not sat, and were told it would be another 25-30 mins. Empathetically approching the staff, The host Mason was a delight and very helpful. He understood our concerns and was happy to get the manager. The manager Olivia was super responsive when I addressed my long wait concerns, and made sure we worked together to have our family sat quickly despite being unexpectedly short staffed. We were tossed in the lap of who made sure our party of 13 had what we needed. Mason was a DELIGHTFUL HUMAN!! He made us feel great!! Our server Amaya was wonderful!! After some confusion, one person did not receive their dinner with everyone else and had to take it to go, and the steak we ordered medium came well done. Nothing other couldn't handle as they ensured those meals were comped, and the floor manger (male) made sure our billed was comped appropriately. Gluten friendly menu is touch and co, make sure you're paying attention to the ingredients. Lemon pepper wings were a crowd fave in our group. The drinks were Devine! The spinach dip was average at best, and seafood portions were small. We had a 6:30 reservation, were seated by 7:15, and were wrapped up and out the door by 9:30. Wait times were long, but expected knowing they were dealing with a short staff.

Not a great experience for a birthday dinner celebration. Drinks ordered and the salads were great, however our main entree food was consistently cold across the board for all. The pasta deep dish ziti ordered had what tasted like partially frozen meatballs in it, not good. Server was kind, considerate and tried to make a great experience for us, but unfortunately the food experience was off.

Yesterday was my birthday. My family had not been out together since my grandmother died 3 years ago. We were excited. I picked a place we had never been before. Should have walked away when i saw the lot was empty.Huge mistake. Had my sisters and brother in law at the bar like they couldnt have drinks at the table.
Waiter and waitress were good except for the white girl that came through to assist but when asked to being something she made it clear she was just helping and not waiting our party. Olivia came by to ensure we knew her status and to let her know If we needed anything. She came back one more time to check on us but we never saw her again. I ordered a Pepsi. It tasted weird. My daughter agreed. I sent it back. The young lady came back and said her boss said there was something wrong with the line so she informed me that even though she selected regular Pepsi and not diet it might taste the same I said no thank you. She said do you even want to try it. I declined. My husband told her your boss is wrong for even telling you to come and say that. Just say you're out. Then I ordered mac and cheese balls. Disgusting. No flavor. I sent them back. One of my aunts ordered salad and soup combo. Salad came and she had ro ask where is the soup. Your menu shows soup in a bowl and when it came out in a regular bowl the waiter tried to say you have to ask for the bread bowl which is extra but he didn't exain it that way. Waited forever for ranch for my uncles wings. My mother waited forever for a burger that your waiter claimed all the burgers were waiting for fresh fries but she ordered onion rings. And my daughter had a burger with onion rings on the burger and as a side and my sister ordered he onion ring appetizer that came out with no problem. I ordered the sirloin and shrimp scampi scampi combo with mashed potatoes and asparagus. Potatoes were like a brick and asparagus was dry and the size of small tree twigs. Shrimp was swimming in a thin soupy concoction. I showed it to the waiter and said tell your cooks don't put something like this on a plate. He said yeah. At this point I'm embarrassed and ready to go. The burgers finally came out and I was asking for to go plates at the same time. Tried to eat my 6 Oz sirloin today and it was 4 oz of fat. Service good. Food was horrible. Will never go bavk again.

Atmosphere: 4

Food: 1

Service: 3