Butcher & Bull Steakhouse

Bartender was great. Food was so poorly made that we took one bite and had to throw it out. We ended up eating the free Marriott cookies for dinner. The cheesecake was bitter and old. I’ve had better gas station cheesecake. The food was awful.

Atmosphere: 3

Food: 1

Service: 5

Awful drinks- the yankee sour was too bourbon heavy so I couldn’t drink it. Waiter took 20 minutes to bring drinks just for them to be disappointing.

Came for oysters on a half shell- sold out and waiter offered no alternatives. Tiny lobster tails that you had to pick out of the shell, piece by piece which tells you it wasn’t cooked properly.

Waiter forgot my creamed spinach but I didn’t say anything because I was over it. Bone marrow was weird, sparse, and overpowered with mustard. Brought out a hot crab dip with burrata that was completely coagulated and melted into almost inedible plastic. #1 rule about cooking with burrata is serve it fresh and NOT hot. $405 down the drain. This place needs to be shut down.

Atmosphere: 4

Food: 1

Service: 2

First time we went food was great as well as service and selection Today we went food was mediocre and was not hot Out of stuff on menu Said we could not get reservation until 6:30 as they were completely booked until then Arrived 6:10 and there was 2 tables of people and no one came in while we were there. Service was slow and had to continue to ask for refills or check Won’t be going back.

Just came back from Mother's Day buffet here. The food was good and plentiful. Was sat in a back room out of the main restaurant. Felt a little offput. Enjoyed the omelet bar and the variety of food. When we made reservations we had no idea it was a buffet but happy to see it on arrival. Service was slow and only there to refill drinks and collect cash. After paying almost $100/head I would have to say this was not a worthy value. One time, last time for Mother's Day unfortunately. The cost was just not worth the experience or the food.

Atmosphere: 2

Food: 4

Service: 2

Drinks, Food & Service at Bar last night 5/9 was outstanding & breakfast was outstanding along with waitress

Atmosphere: 5

Food: 5

Service: 5

Great breakfast with big portions. Do not over order you will have too much.

Atmosphere: 5

Food: 5

Service: 5

We went for the Easter buffet. The food was good. The service was good. The choice of food was okay. Nothing was great. For the price >$175 for a meal I think it should have been fabulous.

chef chris cooked our food to perfection. our hats off to him, as well as the whole team .very welcoming. our waitress was dynamic. give them a raise...

I’ve been a customer at this steakhouse several times and have generally enjoyed the atmosphere, but during my most recent visit I witnessed something very concerning. While sitting at the bar, I overheard management confronting a bartender whose name tag read Laurie. The conversation took place openly in front of customers and felt extremely inappropriate.

From where I was sitting, I had been there the entire time and the accusations being made toward her did not match what I observed. Regardless of the situation, addressing an employee in that manner in front of guests was unprofessional and uncomfortable to witness.

It’s disappointing to see management treat staff this way, especially someone who appeared to be working hard and handling customers professionally. Leadership should support their employees, not embarrass or intimidate them publicly. Watching someone’s job and livelihood potentially be jeopardized in that way was upsetting.

I hope the restaurant’s ownership or upper leadership looks into how staff are being managed. A good restaurant depends on treating employees with respect.

I feel compelled to respond to Brianna Hamiltons review, because my experience was completely different from what is being described here. She has only completed one review and completed this in lengthy paragraphs.

My husband and I are regular customers, and my husband is Black. Laurie has always treated both of us with kindness, professionalism, and respect every single time we have visited. We have sat at that same bar many times and have never once heard anything remotely like what is being alleged in this review.

In fact, during one of my recent visits I witnessed management speaking to Laurie in a very uncomfortable way in front of guests, which I personally felt was inappropriate and unprofessional. That was actually the reason I wrote my previous review.

From what we have personally experienced as repeat customers, Laurie has always been welcoming and attentive to all guests.

We will absolutely continue to return because the service, the food, and the overall atmosphere have always been positive for us. Treating people with respect and fairness matters, and from what we have seen Laurie has done exactly that. It’s my opinion that the owner of this Marriott in downtown Winston Salem needs to have discussions with management, and offer leadership classes. If this is truly an issue, I am sure this establishment has cameras they could pull to confirm this accusation Very disappointing after my husband and I have witnessed a totally different situation with this bartender.

Atmosphere: 1

Food: 1

Saturday night the food was amazing and the service from David was excellent. He exceeded our expectations in every way. He was attentive, had a great attitude, and brought great energy to our table. His service is truly the reason this review is not one star.

Unfortunately our experience was overshadowed by something very disturbing. We were seated close to the bar and clearly overheard several comments from the bartender Laurie that were completely inappropriate. She made remarks to coworkers saying things such as “make sure the teas are filled,” “make sure the burgers and wings are extra well done for ‘these people’,” and “get the plastic silverware and to go cups ready.”

As someone who has worked as a bartender myself, I am very familiar with restaurant environments and I know exactly what microaggressions and stereotyping sound like when I hear them. When I looked around the room it was clear that the people being referred to were people of color. Hearing someone who is responsible for serving customers speak about guests in that way was extremely disappointing and uncomfortable.

What made it worse is that my entire family heard these comments as well. No customer should have to sit in a restaurant and overhear staff making discriminatory remarks about the very people they are serving.

We genuinely enjoyed the food and David’s service, but hearing those comments completely changed the experience for us. It is difficult to feel comfortable returning to a place where someone behind the bar clearly holds those kinds of views about their customers. If this is how guests are spoken about, we will unfortunately have to take our business elsewhere.

This restaurant is connected to the Marriott. The interior design is lovely but seating is a bit stale. Our service was just ok and the food was hit or miss. Appetizers and sides were good. Steaks were overcooked.

Atmosphere: 5

Food: 4

Service: 4

We had a 7:30 p.m. reservation last night and unfortunately, our experience was extremely disappointing. Upon arrival, we were directed to a small banquet room in the back of the restaurant rather than the main dining area. The room was set up with small round tables and red banquet-style chairs, which felt more like a conference setup than a special holiday dining experience. The atmosphere lacked the ambiance and intimacy we were expecting for the occasion.

There were approximately ten other couples seated in the room, and the environment felt noticeably uncomfortable. As we walked through the restaurant to the banquet space, we observed that no tables including those in the main dining area had received food. Once seated, it became clear that no one in the banquet room had been served or even had their orders taken.

After sitting for several minutes in an awkward and uncertain atmosphere, with no visible service activity and no communication from staff, we decided to leave. Whether the issue was understaffing or poor planning for a busy holiday, the experience did not meet even basic expectations.

If you are planning to make a reservation for a special occasion, particularly Valentine's Day, be aware that you may be seated in a separate banquet room with limited ambiance and potentially long waits before service even begins. Very disappointing overall.

Atmosphere: 1

Service: 1

Had reservation for 7:15. Not a soul spoke to us to get our order drink or anything. Servers were serving all the people beside us and nothing was said to us. At 8:30 we left. No food. No service.

Disappointed. Our server was extremely nice and friendly, but service was a little delayed and intermittent. Not sure if it was due to to staffing or not. Steaks for the entire table were all overcooked. Food as a whole was extremely over seasoned. Given the prices I would have expected a better experience.

Atmosphere: 3

Food: 1

Service: 2

Marriott front desk told me I shouldn’t host my 8 person team dinner at the restaurant that it isn’t a good spot and the service is poor. They said even they avoid going.

Atmosphere: 1

Food: 1

Service: 1