Chipotle Mexican Grill
5414 University Pkwy, Winston-Salem
(336) 418-2007
Recent Reviews
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Nasty, bad customer service, not take care of my order. Give back less, wrong change when I not pay attention on it .
Great new location!
I had recently came to chipotle for a great experience and it was not one. My order was messed up and had hair in it; in addition to the employees were rude as well as the manager Jonathan who was weird and didn’t help whatsoever. I’m HIGHLY DISAPPOINTED and the chipotle should higher better MANAGERS and EMPLOYEES.
The chips were stale and chewy, asked for replacement - they were stale, too. Servers were unpleasant. Food was disappointing.
Absolute worst chipotle in the city. I pointed out the portion of my protein serving was about half a scoop, the staff could have cared less. Trash was overflowing to floor and worse there a dead cockroach right in front of the food in the dining area. Read the reviews and avoid this location
I went in today for the Friday the 13th bogo special and had a great experience. I have worked in food service and recognize making every single order DOUBLED can be a lot! The staff handled it with grace, and the managers were encouraging them along the way. Awesome job all around.
Try the honey chicken bowl.
Ordered pick up and got home and noticed there was a hair in my food. When I went back the cashier was extremely rude asking if I wanted it to be remade…uh??? Yeah??? She had such a nasty attitude as if she was the one who had to remake it and yet she was only working the cash register 🙄 I wont be back.
Atmosphere: 1
Food: 1
Service: 1
Manager should consider going back to school and pursue something else, maybe managing a chipotle is too hard. Lazy workers, inconsistent food, and a 50% chance you receive the correct order.
Corporate should look into why this location has >3 stars and do something about it.
Atmosphere: 1
Food: 1
Service: 1
Store was dirty and uninviting. Ordered chips and queso and the chips were stale. The bowls we got were ok but the rice was tough. For the price there's better options in the area.
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
Ate here a couple of weeks ago, WORST and LAZIEST Chipoltle I have ever been too! So lazy they run out of food at the dinner hour! Can't they see when things are running low and start making more? Just pure laziness!! I see from other reviews that this happens A LOT!!! What kind of manager lets the food run out on a regular basis? When the whole reason they are in bussiness is to sell food!!! UNBELIEVABLE!!! Sounds like the manager has no experience at all and does NOT care!! My family will never get food from here again!! Being that lazy, the food probably isn't even safe to eat!!! DO NOT EAT HERE!!.... P.S.
I just read more reviews and this Chipotle has been running out of food on a regular basis for OVER 2 YEARS!!!! NOTHING HAS BEEN DONE ABOUT IT! WOW!!! I have NEVER heard of anything like this in my life!! STAY AWAY FROM HERE, PEOPLE ARE GETTING SICK FROM EATING THE FOOD HERE!!!!
Atmosphere: 1
Food: 1
Service: 1
The staff is friendly, patient and helpful, even though they are so busy.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chips, Salad, Burrito
Chipotle has very tasty, fresh food. The staff are always friendly and the food always hits the right spot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl w Half Chicken & Half Steak, Quesadilla, Salad
Overpriced for what?
Atmosphere: 4
Food: 3
Service: 5
Their sign says open until 11 PM but twice I have shown up around 8 PM to the doors locked and staff cleaning up inside. I don't know if they ran out of food, staff, or just felt like closing early, but they need to fix it.
The trash cans are almost always overflowing when I do manage to get inside.
Atmosphere: 2
Food: 3
Service: 1
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