This location has gone downhill but last night it was the worst I’ve ever had at a cookout. Double burger was thin, burnt and falling apart, the bun was extremely dry and it seemed like the whole thing had been sitting out for hours…even my fries and onion rings were not cooked right. Not crispy at all, limp and oily, and then my cheese bites were OVERcooked. Everything was so off. Then I bit into a fry that had a toothpick fried into it and that was disgusting. Even the milkshake was mixed terribly. I was shocked, used to regularly eat here but now it’s not even worth it. Not to mention a few months ago I ordered a peppermint fudge milkshake that had been cross contaminated with nuts because I had an allergic reaction shortly after eating a few bites. This has NEVER happened to me at a cookout. Who knows what else goes on in that kitchen. I’m done.
David Blake
My wife had has the worst service from there rude employees bad atmosphere
Atmosphere: 1
Food: 2
Service: 1
Travis Scales
Good food but high prices and horrible drive through system.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hot Dog, Onion Rings, Corn Dog, Burger
Melissa Celedon
Missing item and they made me pay for it again to receive it. Terrible service, lady yelled that we were holding up the line and when we asked for the missing item she yelled we had to pay again for it!
Atmosphere: 1
Food: 2
Service: 1
Matt Christie
I waited in line for a half hour, then saw 4 employees walk out of the restaurant to their cars.
Atmosphere: 1
Service: 1
Angie Vernon
Very good and fast
Atmosphere: 4
Food: 4
Service: 4
jim co
When did cookout start using thin burgers? Won't be going anymore.
Atmosphere: 3
Food: 1
Service: 2
Luz joely Vergara Mendoza
Went there last night and we started to order and the girl was being so rude and when we continued to order she cut us off and said it’ll be “$4.26” after saying that we weren’t done and only were able to order one thing she didn’t answer anymore. Definitely not coming back. We were being loud and clear but she just wanted to have an attitude
Atmosphere: 1
Food: 1
Service: 1
Luka Zess
Missing a whole quesadilla, and paid 3.50 for cheese bites and legitimately I only got four single cheese bites. Sad and ridiculous. Didn't discover the missing food until 20mins later when I got home, so no I didn't let them know, because I wasn't driving all the way back. Shouldn't be an issue in the first place.
The food itself is good, the service is severely lacking. Missing almost $10 of food.
This is not even close to the first time either. This is always an issue. Missing items, and poor quantity on sides. I'm just so fed up.
Atmosphere: 1
Food: 4
Service: 1
Cookie Monster
I would give it zero if possible. I ordered the 2 corn dog tray with the seasoned fries for both sides n a lg coke no ice the only thing correct was a coke with no ice. I ended up with a big double tray nacho chili with onion rings and a bacon ranch wrap. I don't like ranch nor onion rings n I can't do nacho cheese. 😕 this location just isn't what it used to be smh
Everything's good about this place but the wait time
Atmosphere: 4
Food: 5
Service: 2
Flufhyduck
The worst customer service I've ever seen, stop hiring degenerates
Atmosphere: 1
Food: 2
Service: 1
Sully Qureshi
Best milkshake and great customer service by
Atmosphere: 5
Food: 5
Service: 5
Kaley Elliott
The Cook Out on 3103 Peters Creek Parkway in Winston-Salem is a solid option for a casual meal. The menu offers a wide variety of burgers, hot dogs, and shakes, all at reasonable prices. The food is decent, with the burgers being juicy and the milkshakes flavorful. However, the service can be a bit slow during busy times, which can be frustrating. Overall, it's a good spot for a quick bite, but there's room for improvement.
Atmosphere: 3
Food: 4
Service: 2
BOB Lester
chicken was burned and the fries were cold. Food was No good.
This location has gone downhill but last night it was the worst I’ve ever had at a cookout. Double burger was thin, burnt and falling apart, the bun was extremely dry and it seemed like the whole thing had been sitting out for hours…even my fries and onion rings were not cooked right. Not crispy at all, limp and oily, and then my cheese bites were OVERcooked. Everything was so off. Then I bit into a fry that had a toothpick fried into it and that was disgusting. Even the milkshake was mixed terribly. I was shocked, used to regularly eat here but now it’s not even worth it. Not to mention a few months ago I ordered a peppermint fudge milkshake that had been cross contaminated with nuts because I had an allergic reaction shortly after eating a few bites. This has NEVER happened to me at a cookout. Who knows what else goes on in that kitchen. I’m done.
My wife had has the worst service from there rude employees bad atmosphere
Atmosphere: 1
Food: 2
Service: 1
Good food but high prices and horrible drive through system.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hot Dog, Onion Rings, Corn Dog, Burger
Missing item and they made me pay for it again to receive it. Terrible service, lady yelled that we were holding up the line and when we asked for the missing item she yelled we had to pay again for it!
Atmosphere: 1
Food: 2
Service: 1
I waited in line for a half hour, then saw 4 employees walk out of the restaurant to their cars.
Atmosphere: 1
Service: 1
Very good and fast
Atmosphere: 4
Food: 4
Service: 4
When did cookout start using thin burgers? Won't be going anymore.
Atmosphere: 3
Food: 1
Service: 2
Went there last night and we started to order and the girl was being so rude and when we continued to order she cut us off and said it’ll be “$4.26” after saying that we weren’t done and only were able to order one thing she didn’t answer anymore. Definitely not coming back. We were being loud and clear but she just wanted to have an attitude
Atmosphere: 1
Food: 1
Service: 1
Missing a whole quesadilla, and paid 3.50 for cheese bites and legitimately I only got four single cheese bites. Sad and ridiculous. Didn't discover the missing food until 20mins later when I got home, so no I didn't let them know, because I wasn't driving all the way back. Shouldn't be an issue in the first place.
The food itself is good, the service is severely lacking. Missing almost $10 of food.
This is not even close to the first time either. This is always an issue. Missing items, and poor quantity on sides. I'm just so fed up.
Atmosphere: 1
Food: 4
Service: 1
I would give it zero if possible. I ordered the 2 corn dog tray with the seasoned fries for both sides n a lg coke no ice the only thing correct was a coke with no ice. I ended up with a big double tray nacho chili with onion rings and a bacon ranch wrap. I don't like ranch nor onion rings n I can't do nacho cheese. 😕 this location just isn't what it used to be smh
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Everything's good about this place but the wait time
Atmosphere: 4
Food: 5
Service: 2
The worst customer service I've ever seen, stop hiring degenerates
Atmosphere: 1
Food: 2
Service: 1
Best milkshake and great customer service by
Atmosphere: 5
Food: 5
Service: 5
The Cook Out on 3103 Peters Creek Parkway in Winston-Salem is a solid option for a casual meal. The menu offers a wide variety of burgers, hot dogs, and shakes, all at reasonable prices. The food is decent, with the burgers being juicy and the milkshakes flavorful. However, the service can be a bit slow during busy times, which can be frustrating. Overall, it's a good spot for a quick bite, but there's room for improvement.
Atmosphere: 3
Food: 4
Service: 2
chicken was burned and the fries were cold. Food was No good.
Atmosphere: 3
Food: 1
Service: 4
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