This Cook Out location has gone way downhill. The staff is consistently rude, the service feels rushed, and the food almost always tastes old or like it’s been sitting out forever. It’s honestly disappointing every single time. I’d rather drive all the way to the Cook Out in Clemmons even though it’s farther because at least they get my order right and the food actually tastes fresh. This location really needs to do better.
Atmosphere: 1
Food: 1
Service: 1
Monique Marcano
Horrible drive thru service. Near Hanes mall Blvd. Gal, talks extremely fast, does not repeat easily and seemed aggressive when we clarified items. Just a bad attitude, no name tag so I can't reference the young gal with braids, colored on tips and African American approximately in 20s. Lack of friendliness or professional. Receipt says: terminal id 1: check 10032. Ref 21 and batch 4.
Terrible attitude.
Atmosphere: 1
Food: 5
Service: 1
Amy Hunter
Shakes are their wheelhouse but this time they were freezer burned with ice crystals. Service didn’t confirm order back or tell me the total which is a pet peeve of mine. But the worst part was the cheeseburgers which were over cooked and drowned in condiments. We asked for Mayo, ketchup, and mustard but who wants it drenched. We scrapped off as much as we could and it was still awful. Onion rings were decent.
Atmosphere: 1
Food: 3
Service: 2
Kate Nanny
Staff find it too difficult to say hello when working the window providing food. Morale is horrible
Atmosphere: 1
Food: 4
Service: 1
Mikayla Carroll
They should put a sign up about one of the lines being passenger only.
Service: 1
Charles “Charles” Trotter
Excellent Customer Service. Good Prices. The French Fries were Not Fully Cooked.
Atmosphere: 5
Food: 2
Service: 5
Greg Browning
This location recently opened. The food is really good, if you keep it simple. Cheeseburgers were great. French fries were good. Onion rings were delicious. Hush Puppies were my wife's favorite. Cheese bites were good. Service was on par, and the staff was friendly. Look forward to eating here again.
Atmosphere: 4
Food: 5
Service: 4
Jason Donald
The food was amazing!! Everything tasted delicious, just the portions were smaller than expected.
I love their chicken nuggets!! They are always hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Eric Clodfelter
Good milkshakes!
Atmosphere: 3
Food: 3
Service: 3
The Neurodiverse Nurse
We LOVE cookout. We just moved here from WA and its one of our favorite places to eat! The food is always fresh and decent portions for the cost. The only downside is they put WAY too much toppings in the shakes so they end up being super sweet with more topping than ice cream, otherwise best place ever! Def get some Cheerwine!
Atmosphere: 3
Food: 5
Service: 3
Phillip Petty
Great fast food for late night. From hamburgers to corn dogs to milkshakes.
Food: 5
Service: 5
D M
I don’t eat ar cookout very often, but out of the four years and I have been in Winston-Salem today. Cameron took my order, and they have been the most polite And, respectful and pleasant person I’ve ever dealt with this location.!!!
Great food
Atmosphere: 5
Food: 5
Service: 5
Always gets something wrong or left out of order
Atmosphere: 2
Food: 1
Service: 1
This Cook Out location has gone way downhill. The staff is consistently rude, the service feels rushed, and the food almost always tastes old or like it’s been sitting out forever. It’s honestly disappointing every single time. I’d rather drive all the way to the Cook Out in Clemmons even though it’s farther because at least they get my order right and the food actually tastes fresh. This location really needs to do better.
Atmosphere: 1
Food: 1
Service: 1
Horrible drive thru service. Near Hanes mall Blvd. Gal, talks extremely fast, does not repeat easily and seemed aggressive when we clarified items.
Just a bad attitude, no name tag so I can't reference the young gal with braids, colored on tips and African American approximately in 20s. Lack of friendliness or professional. Receipt says: terminal id 1: check 10032. Ref 21 and batch 4.
Terrible attitude.
Atmosphere: 1
Food: 5
Service: 1
Shakes are their wheelhouse but this time they were freezer burned with ice crystals. Service didn’t confirm order back or tell me the total which is a pet peeve of mine. But the worst part was the cheeseburgers which were over cooked and drowned in condiments. We asked for Mayo, ketchup, and mustard but who wants it drenched. We scrapped off as much as we could and it was still awful. Onion rings were decent.
Atmosphere: 1
Food: 3
Service: 2
Staff find it too difficult to say hello when working the window providing food. Morale is horrible
Atmosphere: 1
Food: 4
Service: 1
They should put a sign up about one of the lines being passenger only.
Service: 1
Excellent Customer Service. Good Prices.
The French Fries were Not Fully Cooked.
Atmosphere: 5
Food: 2
Service: 5
This location recently opened.
The food is really good, if you keep it simple.
Cheeseburgers were great.
French fries were good.
Onion rings were delicious.
Hush Puppies were my wife's favorite.
Cheese bites were good.
Service was on par, and the staff was friendly.
Look forward to eating here again.
Atmosphere: 4
Food: 5
Service: 4
The food was amazing!! Everything tasted delicious, just the portions were smaller than expected.
Atmosphere: 2
Food: 4
Service: 4
Restaurantji Recommends
I love their chicken nuggets!! They are always hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Good milkshakes!
Atmosphere: 3
Food: 3
Service: 3
We LOVE cookout. We just moved here from WA and its one of our favorite places to eat! The food is always fresh and decent portions for the cost. The only downside is they put WAY too much toppings in the shakes so they end up being super sweet with more topping than ice cream, otherwise best place ever! Def get some Cheerwine!
Atmosphere: 3
Food: 5
Service: 3
Great fast food for late night. From hamburgers to corn dogs to milkshakes.
Food: 5
Service: 5
I don’t eat ar cookout very often, but out of the four years and I have been in Winston-Salem today. Cameron took my order, and they have been the most polite And, respectful and pleasant person I’ve ever dealt with this location.!!!
Atmosphere: 5
Food: 5
Service: 5
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