The burger was burnt and dried out the fries were soggy. Staff was not friendly at all. I will never visit this cookout again.
Atmosphere: 2
Food: 1
Service: 1
Erich Gregory
Absolutely the best Cook Out in the triad area. The food does not even taste like any other Cook Out's.
Atmosphere: 5
Service: 5
Matteo Marshall
What happened?! I used to really like Cookout but they fell from grace! The order was all messed up. They forgot the fries, the burgers were undercooked, the slaw dog had no slaw (but they charged me for it) and the Sprite tasted like it was made with pool water. Oh and they also put the wrong stickers on the shakes we ordered. Avoid at all cost!!
Atmosphere: 1
Food: 1
Service: 1
Damii Rodriguez
I don’t eat meat. It even says just cheese and fries. Took 30 mins to even order my food and another 15 to receive the incorrect order. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Alexandra Miller
Masai gave great recs and was super helpful
Austin Bullard
The employees stare you down like they got a problem w you when they’re walking back inside from break. Also, they have you always waiting at the menu order area where your waiting to give your order and no responses. The employees there are prideful as can be and seem to not care what energy they give off at that restaurant. Not a nice cook out to go to.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Kremkau
Love it
Atmosphere: 5
Food: 5
Service: 5
Twana Wilson
Great customer service. Fast drive thru line.
Food: 4
Service: 5
Josue Nah
The tortilla was very small and the chicken was so small. This is a scam. The chicken was smaller than my hand! Never again.
Atmosphere: 2
Food: 1
Service: 2
James Pohl
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Charles Lewis
Went for lunch today. Not busy, 3 customers inside, 4-5 in drive through. We were ignored for several minutes before being acknowledged. Order was delivered including a white twist tie in the burger! Took it back to cashier…. Said “it will be a few minutes”. Brought burger to table.. “ here you are”! No apology, nothing!
Will not be back!
Alexis Anderson
April is the best, I always come for my lunch break, she always remembers my honey mustard without me having to ask! 😎
Service: 5
addam geren
Great location and well ran establishment. Good food and pricing.
Atmosphere: 5
Food: 5
Service: 5
JoCelia M. Cager
I just visited the Cookout on Reynolda Road My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am⁸ in the morning then she should not be working. I should have went to the one on University Parkway
The burger was burnt and dried out the fries were soggy. Staff was not friendly at all. I will never visit this cookout again.
Atmosphere: 2
Food: 1
Service: 1
Absolutely the best Cook Out in the triad area. The food does not even taste like any other Cook Out's.
Atmosphere: 5
Service: 5
What happened?! I used to really like Cookout but they fell from grace! The order was all messed up. They forgot the fries, the burgers were undercooked, the slaw dog had no slaw (but they charged me for it) and the Sprite tasted like it was made with pool water. Oh and they also put the wrong stickers on the shakes we ordered. Avoid at all cost!!
Atmosphere: 1
Food: 1
Service: 1
I don’t eat meat. It even says just cheese and fries. Took 30 mins to even order my food and another 15 to receive the incorrect order. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Masai gave great recs and was super helpful
The employees stare you down like they got a problem w you when they’re walking back inside from break. Also, they have you always waiting at the menu order area where your waiting to give your order and no responses.
The employees there are prideful as can be and seem to not care what energy they give off at that restaurant. Not a nice cook out to go to.
Atmosphere: 1
Food: 1
Service: 1
Love it
Atmosphere: 5
Food: 5
Service: 5
Great customer service. Fast drive thru line.
Food: 4
Service: 5
The tortilla was very small and the chicken was so small. This is a scam. The chicken was smaller than my hand! Never again.
Atmosphere: 2
Food: 1
Service: 2
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Restaurantji Recommends
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Went for lunch today. Not busy, 3 customers inside, 4-5 in drive through. We were ignored for several minutes before being acknowledged. Order was delivered including a white twist tie in the burger! Took it back to cashier…. Said “it will be a few minutes”. Brought burger to table.. “ here you are”! No apology, nothing! Will not be back!
April is the best, I always come for my lunch break, she always remembers my honey mustard without me having to ask! 😎
Service: 5
Great location and well ran establishment. Good food and pricing.
Atmosphere: 5
Food: 5
Service: 5
I just visited the Cookout on Reynolda Road My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am⁸ in the morning then she should not be working. I should have went to the one on University Parkway
Atmosphere: 2
Food: 4
Service: 2
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