Great staff. Staff works hard. Clean restaurant with great food. Food is made to order to my liking. Minimal wait time even during peak hours.
Kid-friendliness: Kid friendly. No frills
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, blt, Little Hamburger, Little Bacon Cheeseburger, Bacon Cheeseburger and Fries, Cheeseburger, Bacon Cheeseburger, Patty Melt
Dylan Hall
the world is crazy rn. was having a bad day. was the best five guys ive ever had in my life. that was amazing. signature tender burger, soft ass buns, perfect crispy lettuce onion an pickles. perfectly salted fries.
Atmosphere: 5
Food: 5
Service: 5
Edward Cho
Rude and slow service with undercooked fries, do not recommend
Atmosphere: 1
Food: 1
Service: 1
Brian Wilmesmeier
The food here is always so good. Unfortunately, we called in an order and it was given away to someone else. We just had to wait for it to be made again. Oh well.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Five Guys Style Fries, Hamburger
Yuneka Burton
This five guys always has good service and the food is always fresh! I ordered from active fresh menu and it was easy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, Five Guys Style, Cheeseburger, Bacon Cheeseburger, Hamburger
Gustavo Barros
The proposal changed a little. But it's still good.
Atmosphere: 5
Food: 4
Service: 5
John Murdock II
The food and atmosphere are absolutely on par with what you should expect. With that said, the service at this location was EXCELLENT for us with all staff members saying hi, accommodating our allergy needs with professionalism, and maintaining a joyful front throughout.
Dietary restrictions: Happy to accommodate gluten-free and corn free.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Five Guys Style Fries, Cheeseburger
Zara Souvanlasy
My friend and I asked about the size of the regular fry (because it seemed smaller than usual but it was okay) and they offered to give more but we said it was fine. But as we were sitting and eating, one of the workers brought us a big fry to share!! We were super thankful, it was so nice of them to go the extra mile when they didn’t even have to. 10 out of 10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries
Isaiah Quiah
I have visited two different Five Guys' locations in Winston-Salem, and my experiences have generally been nothing but excellent. However, there was one instance at this Robinhood Road's location where the staff member misunderstood my order, resulting in my burger being missing pickles, mayo, and ketchup.
Parking: Great for parking
Kid-friendliness: Great for kids
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Five Guys Style Fries
David Brown
Today, I arrived at Five Guys to pick up an order I had just placed. After staring at my computer for hours and knowing I had a meeting in 43 minutes, I walked in to find the staff all smiling and enjoying each other's company. They greeted me as if I were part of the team. They updated me on my order, letting me know the fries needed a couple more minutes (side note: I'm impatient and on a time crunch, but I'd rather have fresh fries than not).They could have left it there, but instead, they went beyond. They offered me a drink at no charge. I grabbed a couple of peanuts, and they even offered me a bag to take some for whoever my other burger was for, again at no charge. It was the turning point in my day and a reminder that customer experience is a sequence of moments. Understanding their journey to your counter and finding small opportunities to delight them is crucial.As a CX leader, I noticed excellence, and Five Guys on Robinhood Rd was excellent today.
Had enough FF for 4 meals!! No joke, took leftovers home and reheated adding bacon and my DF cheese.
Dietary restrictions: I have to eat GF and DF and I have no problem with the FF and plain burger, no bun.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Five Guys Style Fries
Chatterboxlove
Love that you can get fries that are vegan / vegetarian here. Called in our order so there was a minimal wait. Staff was friendly, service was good, food was exactly what we expected - delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, French Fries, Regular Cajun Fries
Glenn S
Not nearly as good as it used to be. Lost a couple "Guy's" I suppose. Expensive fast-food.
Parking: Small parking lot. Shared.
Atmosphere: 5
Food: 4
Service: 5
Gisha Gisha
Not nearly as good as it used to be. Lost a couple "Guy's" I suppose. Expensive fast-food.
Great staff. Staff works hard. Clean restaurant with great food. Food is made to order to my liking. Minimal wait time even during peak hours.
Kid-friendliness: Kid friendly. No frills
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, blt, Little Hamburger, Little Bacon Cheeseburger, Bacon Cheeseburger and Fries, Cheeseburger, Bacon Cheeseburger, Patty Melt
the world is crazy rn. was having a bad day. was the best five guys ive ever had in my life. that was amazing. signature tender burger, soft ass buns, perfect crispy lettuce onion an pickles. perfectly salted fries.
Atmosphere: 5
Food: 5
Service: 5
Rude and slow service with undercooked fries, do not recommend
Atmosphere: 1
Food: 1
Service: 1
The food here is always so good. Unfortunately, we called in an order and it was given away to someone else. We just had to wait for it to be made again. Oh well.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Five Guys Style Fries, Hamburger
This five guys always has good service and the food is always fresh! I ordered from active fresh menu and it was easy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, Five Guys Style, Cheeseburger, Bacon Cheeseburger, Hamburger
The proposal changed a little. But it's still good.
Atmosphere: 5
Food: 4
Service: 5
The food and atmosphere are absolutely on par with what you should expect. With that said, the service at this location was EXCELLENT for us with all staff members saying hi, accommodating our allergy needs with professionalism, and maintaining a joyful front throughout.
Dietary restrictions: Happy to accommodate gluten-free and corn free.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Five Guys Style Fries, Cheeseburger
My friend and I asked about the size of the regular fry (because it seemed smaller than usual but it was okay) and they offered to give more but we said it was fine. But as we were sitting and eating, one of the workers brought us a big fry to share!! We were super thankful, it was so nice of them to go the extra mile when they didn’t even have to. 10 out of 10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries
I have visited two different Five Guys' locations in Winston-Salem, and my experiences have generally been nothing but excellent. However, there was one instance at this Robinhood Road's location where the staff member misunderstood my order, resulting in my burger being missing pickles, mayo, and ketchup.
Parking: Great for parking
Kid-friendliness: Great for kids
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Five Guys Style Fries
Today, I arrived at Five Guys to pick up an order I had just placed. After staring at my computer for hours and knowing I had a meeting in 43 minutes, I walked in to find the staff all smiling and enjoying each other's company. They greeted me as if I were part of the team. They updated me on my order, letting me know the fries needed a couple more minutes (side note: I'm impatient and on a time crunch, but I'd rather have fresh fries than not).They could have left it there, but instead, they went beyond. They offered me a drink at no charge. I grabbed a couple of peanuts, and they even offered me a bag to take some for whoever my other burger was for, again at no charge. It was the turning point in my day and a reminder that customer experience is a sequence of moments. Understanding their journey to your counter and finding small opportunities to delight them is crucial.As a CX leader, I noticed excellence, and Five Guys on Robinhood Rd was excellent today.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was great. Just a little expensive.
Atmosphere: 5
Food: 5
Service: 5
Had enough FF for 4 meals!! No joke, took leftovers home and reheated adding bacon and my DF cheese.
Dietary restrictions: I have to eat GF and DF and I have no problem with the FF and plain burger, no bun.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Five Guys Style Fries
Love that you can get fries that are vegan / vegetarian here. Called in our order so there was a minimal wait. Staff was friendly, service was good, food was exactly what we expected - delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, French Fries, Regular Cajun Fries
Not nearly as good as it used to be. Lost a couple "Guy's" I suppose. Expensive fast-food.
Parking: Small parking lot. Shared.
Atmosphere: 5
Food: 4
Service: 5
Not nearly as good as it used to be. Lost a couple "Guy's" I suppose. Expensive fast-food.
Parking: Small parking lot. Shared.
Atmosphere: 5
Food: 4
Service: 5
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