Great lunch here. Great place to catch the Sunday games over a few drinks and delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Chips, Reuben
Corey Bailey
Love it - the smoked dry rub wings are iconic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Christopher Catino
Disappointing Experience at Foothills Brewpub
We were really hopeful when we sat down at Foothills Brewpub today, about 30 minutes ago. The host was super polite and welcoming, which gave us a great first impression. We were seated outside and didn’t mind that it took a bit for our server to greet us. Some employees even came out to visit our pet, which was nice, though a bit odd when we were still waiting on drinks.
When the server finally arrived, the interaction felt awkward, but we didn’t think much of it. My wife ordered an espresso martini, the way she always does to avoid dairy: Kahlúa, vodka, and espresso. The server gave us strange looks throughout and seemed annoyed by the request, but we let it slide. However, when the drinks came, the martini looked unusually creamy. My wife politely asked if it contained dairy, and the server, without any emotion, responded that Kahlúa has cream in it which, as we know, it does not.
What should have been a simple clarification turned into a frustrating back-and-forth, with the server doubling down on his claim. We even suggested that we’d be happy to check with the bartender, but the server rudely insisted that it didn’t matter if he asked or we asked, it would be the same result. I stepped in to diffuse the situation, asking to return the drink and talk directly to the bartender.
When I spoke with the bartender, she was less rude but still unhelpful. Turns out, she had substituted RumChata for Kahlúa because they didn’t carry it, which explains the creamy appearance. I understand substitutions happen, but that should have been communicated upfront, especially when it’s such a significant change. At that point, we just decided to keep things simple and order an Oktoberfest beer instead.
When the host brought out the beer, she seemed noticeably sour, which was odd since she had been so friendly earlier. The server later brought our food with a cold, unfriendly attitude and didn’t bother to check on us. When he eventually came back with salt and pepper, he somehow managed to make that small act feel rude, throwing dirty looks at my wife without saying a word.
By this point, my wife was frustrated, and we decided we’d had enough. We waited about 10 minutes for the server to bring the check, but he never came back. It’s worth noting that the restaurant wasn’t even busy. Given everything we’d been through recently recovering from a hurricane, trying to destress we didn’t need to put up with this treatment. We left cash on the table for the uneaten food and walked out. The server finally decided to come out as we were halfway down the street, not to apologize, but to ensure we’d paid for the food we didn’t touch.
This experience was extremely disheartening, especially when it had the potential to be so much better. The server should have been more concerned with addressing the issues than worrying about payment for a meal we barely touched. We definitely do not recommend Foothills Brewpub.
The upside? The next place we went to was really amazing, so at least we ended the day on a high note!
Atmosphere: 2
Food: 1
Service: 1
Marchene White
Subject: Disappointing Experience and Lack of Resolution at Foothills
Dear Foothills Management,
I’m writing to express my profound disappointment with a recent experience I had at your establishment on Saturday, September 28, 2024. I placed an order for three orders of wings to go, and upon opening the box, I was appalled to find that not only were the wings dipped in sauce, but they also still had feathers on them. This was not only unacceptable but also nauseating—so much so that I nearly became physically ill. I had chosen to order from your restaurant because I didn’t want to cook, and given that I don’t live close by, this incident caused significant inconvenience, forcing me to order food from elsewhere.
I immediately contacted your restaurant to make you aware of the issue. I spoke with a front-end manager named Tamara, who apologized and said she would need to run this by your General Manager, Mrs. Swartz. While Tamara was polite, I was quite taken aback when she insisted that I hold onto the contaminated food for several days to bring it back as proof. Frankly, I found this suggestion insulting. My family and I are regular patrons of Foothills, and we have no interest in deceiving anyone over an order of wings. This request made me feel as though my integrity was being questioned.
I was assured that Mrs. Swartz would contact me by 6:00 p.m. that same day to address my concerns, but I never received a call. The next day, I followed up and spoke with another front-end manager, Jeff, who was incredibly understanding. He thanked me for being a loyal customer and promised to pass along my concerns to Mrs. Swartz. Unfortunately, once again, I never heard from her.
When I called back a second time, Tamara answered and, somewhat dismissively, remarked, "Oh yeah, you just called yesterday." Yes, I had called because no one had returned my call, which was the crux of my frustration. She then transferred me to Emma, who was very polite and understanding. Emma explained that she could process a refund but mentioned that Mrs. Swartz had refused to offer both a refund and a replacement, stating that it would be “too much.” I accepted this decision, but I must say that I found it incredibly unprofessional. In light of the situation, I feel that a refund and replacement would have been the very least that could be done.
What I find most troubling is that Mrs. Swartz, as the General Manager, never took the time to personally address my concerns. It is my expectation that a manager, especially one in such a high position, would care enough about the restaurant’s reputation and its customers to respond directly. The lack of follow-up left me feeling that my concerns were unimportant and that your establishment does not prioritize customer service as much as I had previously believed.
I sincerely hope that you will take this feedback seriously, as this experience has caused me to reconsider frequenting Foothills in the future.
Mike Swanson
Chill down to earth brewpub with great food. Emmy (hope I spelled that right) the GM was very welcoming and generous to our party, our waitress who I unfortunately forgot her name was new but super nice and willing to check with the staff about allergy concerns on the menu. They appreciate a fellow brewer visiting even if I'm not a professional and we're very happy to offer samples of brews prior to a growler purchase. As a member of the AHA they had some pretty sweet perks. We will definitely be back when we visit the Winston-Salem area again. Prost!
Dietary restrictions: Dairy and beef are a concern, they were able to confirm risks of cross-contamination and knew what dishes or sauces contain dairy. We were able to make choices safely and had no reactions after eating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Pickles, Fish and Chips, Beer Flight, Fish & Chips
c w
Not going to stop here again. Staff is unprofessional and they hire questionable staff (mainly drunks, drug addicts and whatnot). Trust me, I know personally. Got food poisoning the last time I was there.
Atmosphere: 2
Food: 1
Service: 1
Andrew Mitchell
The hostess was absolutely rude and standoffish and couldnt give a care less that we walked in she just wanted to be on her phone. Our server Melissa was nice but overall absent. When we couldnt find her to try and put a drink order in we asked another server for help and he flat out refused to help us or even relay the message that we would like some assistance. When the food came out everything was pretty much luke warm. After coming here for the last 2 years I gotta say never sit up front and definetly sit in the bar area they are on their game.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Fried Pickles
J Kevin Dilio
My wife and I were in town touring around for our 46 Anniversary. Came into foothills foothills for a cold drink and relax. We were put in booth taken away our me urs and after I ordered a second beer we were given the check. Nothing like the bums rush. Customer service sucks. Will never go back or buy their beer
Philip Hertzler
Ordered the salmon which was overcooked. The sauce helped redeem it a bit. Was accompanied by completely unseasoned steamed broccoli and very bland rice. Not worth the $25 charge unfortunately.
Great craft beer, interesting and tasty pub grub menu. Very nice service experience.
Atmosphere: 4
Food: 5
Service: 5
Jenn Gray
Great spot, I was having too much fun to take pics;))) awesome staff!
Atmosphere: 5
Food: 5
Service: 5
Dustin Hughes
We've been to this place multiple times and it is one of our go to spots. The service here is always on point and the entire service staff makes sure your dining experience is top notch. The beer is amazing here, however, the espresso martini is extremely sweet (tasted like drinking creamer straight from the bottle). That being said, we've never had a bad meal here. I usually go for their Cuban, it's delicious! Today I had the regular burger and it was extremely juicy and the perfect portion. I would definitely suggest giving this place a visit
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Cuban Sandwich
Beech Pack Adventures
When we first walked in, the hostess was extremely unpleasant, we were seated by her. Then she proceeded to give everyone sitting in the general area nasty looks (not sure why), then we ordered our drinks, the drinks were great, cheers there! The waiter came out twenty min after ordered food and said “the kitchen got side tracked with to go orders” and hadn’t finished part of our meal, so my husband kindly asked if our food would be warm, the waiter reassured us it would be…but, when it arrived, our food was cold and mushy from sitting. We sheepishly spoke to the waiter about this, he snatched the plate, like he was personally offended, and had them remade. We sat and awkwardly finished our food, the whole experience was honestly pretty terrible. This is actually the first negative review I have left, and I hate to do it, because it was my idea to go there, but to be honest, it was awful and the service was the worst part.
Atmosphere: 4
Food: 2
Service: 2
Roy Doron
This used to be one of my favorite places in town. From their homemade mustard to the beer to the onion rings, it was a great place to eat and hang out.
But they have seriously gone downhill, and last Sunday I went in for a father's day meal with the family, and encountered a completely deranged server who went out of his way to do weird and uncalled for things. Maybe he was trying to be funny, but snatching the menu from my hands while I was reading it and waving it around in front of my face or beginning to take a drink order and then abruptly leaving the table without warning or explanation was just bizarre.
I don't know what happened to this place and maybe I don't want to.
The sweetest staff and such good food and drinks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tater Tots
Great lunch here. Great place to catch the Sunday games over a few drinks and delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Chips, Reuben
Love it - the smoked dry rub wings are iconic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Disappointing Experience at Foothills Brewpub
We were really hopeful when we sat down at Foothills Brewpub today, about 30 minutes ago. The host was super polite and welcoming, which gave us a great first impression. We were seated outside and didn’t mind that it took a bit for our server to greet us. Some employees even came out to visit our pet, which was nice, though a bit odd when we were still waiting on drinks.
When the server finally arrived, the interaction felt awkward, but we didn’t think much of it. My wife ordered an espresso martini, the way she always does to avoid dairy: Kahlúa, vodka, and espresso. The server gave us strange looks throughout and seemed annoyed by the request, but we let it slide. However, when the drinks came, the martini looked unusually creamy. My wife politely asked if it contained dairy, and the server, without any emotion, responded that Kahlúa has cream in it which, as we know, it does not.
What should have been a simple clarification turned into a frustrating back-and-forth, with the server doubling down on his claim. We even suggested that we’d be happy to check with the bartender, but the server rudely insisted that it didn’t matter if he asked or we asked, it would be the same result. I stepped in to diffuse the situation, asking to return the drink and talk directly to the bartender.
When I spoke with the bartender, she was less rude but still unhelpful. Turns out, she had substituted RumChata for Kahlúa because they didn’t carry it, which explains the creamy appearance. I understand substitutions happen, but that should have been communicated upfront, especially when it’s such a significant change. At that point, we just decided to keep things simple and order an Oktoberfest beer instead.
When the host brought out the beer, she seemed noticeably sour, which was odd since she had been so friendly earlier. The server later brought our food with a cold, unfriendly attitude and didn’t bother to check on us. When he eventually came back with salt and pepper, he somehow managed to make that small act feel rude, throwing dirty looks at my wife without saying a word.
By this point, my wife was frustrated, and we decided we’d had enough. We waited about 10 minutes for the server to bring the check, but he never came back. It’s worth noting that the restaurant wasn’t even busy. Given everything we’d been through recently recovering from a hurricane, trying to destress we didn’t need to put up with this treatment. We left cash on the table for the uneaten food and walked out. The server finally decided to come out as we were halfway down the street, not to apologize, but to ensure we’d paid for the food we didn’t touch.
This experience was extremely disheartening, especially when it had the potential to be so much better. The server should have been more concerned with addressing the issues than worrying about payment for a meal we barely touched. We definitely do not recommend Foothills Brewpub.
The upside? The next place we went to was really amazing, so at least we ended the day on a high note!
Atmosphere: 2
Food: 1
Service: 1
Subject: Disappointing Experience and Lack of Resolution at Foothills
Dear Foothills Management,
I’m writing to express my profound disappointment with a recent experience I had at your establishment on Saturday, September 28, 2024. I placed an order for three orders of wings to go, and upon opening the box, I was appalled to find that not only were the wings dipped in sauce, but they also still had feathers on them. This was not only unacceptable but also nauseating—so much so that I nearly became physically ill. I had chosen to order from your restaurant because I didn’t want to cook, and given that I don’t live close by, this incident caused significant inconvenience, forcing me to order food from elsewhere.
I immediately contacted your restaurant to make you aware of the issue. I spoke with a front-end manager named Tamara, who apologized and said she would need to run this by your General Manager, Mrs. Swartz. While Tamara was polite, I was quite taken aback when she insisted that I hold onto the contaminated food for several days to bring it back as proof. Frankly, I found this suggestion insulting. My family and I are regular patrons of Foothills, and we have no interest in deceiving anyone over an order of wings. This request made me feel as though my integrity was being questioned.
I was assured that Mrs. Swartz would contact me by 6:00 p.m. that same day to address my concerns, but I never received a call. The next day, I followed up and spoke with another front-end manager, Jeff, who was incredibly understanding. He thanked me for being a loyal customer and promised to pass along my concerns to Mrs. Swartz. Unfortunately, once again, I never heard from her.
When I called back a second time, Tamara answered and, somewhat dismissively, remarked, "Oh yeah, you just called yesterday." Yes, I had called because no one had returned my call, which was the crux of my frustration. She then transferred me to Emma, who was very polite and understanding. Emma explained that she could process a refund but mentioned that Mrs. Swartz had refused to offer both a refund and a replacement, stating that it would be “too much.” I accepted this decision, but I must say that I found it incredibly unprofessional. In light of the situation, I feel that a refund and replacement would have been the very least that could be done.
What I find most troubling is that Mrs. Swartz, as the General Manager, never took the time to personally address my concerns. It is my expectation that a manager, especially one in such a high position, would care enough about the restaurant’s reputation and its customers to respond directly. The lack of follow-up left me feeling that my concerns were unimportant and that your establishment does not prioritize customer service as much as I had previously believed.
I sincerely hope that you will take this feedback seriously, as this experience has caused me to reconsider frequenting Foothills in the future.
Chill down to earth brewpub with great food. Emmy (hope I spelled that right) the GM was very welcoming and generous to our party, our waitress who I unfortunately forgot her name was new but super nice and willing to check with the staff about allergy concerns on the menu. They appreciate a fellow brewer visiting even if I'm not a professional and we're very happy to offer samples of brews prior to a growler purchase. As a member of the AHA they had some pretty sweet perks. We will definitely be back when we visit the Winston-Salem area again. Prost!
Dietary restrictions: Dairy and beef are a concern, they were able to confirm risks of cross-contamination and knew what dishes or sauces contain dairy. We were able to make choices safely and had no reactions after eating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Pickles, Fish and Chips, Beer Flight, Fish & Chips
Not going to stop here again. Staff is unprofessional and they hire questionable staff (mainly drunks, drug addicts and whatnot). Trust me, I know personally. Got food poisoning the last time I was there.
Atmosphere: 2
Food: 1
Service: 1
The hostess was absolutely rude and standoffish and couldnt give a care less that we walked in she just wanted to be on her phone. Our server Melissa was nice but overall absent. When we couldnt find her to try and put a drink order in we asked another server for help and he flat out refused to help us or even relay the message that we would like some assistance. When the food came out everything was pretty much luke warm. After coming here for the last 2 years I gotta say never sit up front and definetly sit in the bar area they are on their game.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Fried Pickles
My wife and I were in town touring around for our 46 Anniversary. Came into foothills foothills for a cold drink and relax. We were put in booth taken away our me urs and after I ordered a second beer we were given the check. Nothing like the bums rush. Customer service sucks. Will never go back or buy their beer
Ordered the salmon which was overcooked. The sauce helped redeem it a bit. Was accompanied by completely unseasoned steamed broccoli and very bland rice. Not worth the $25 charge unfortunately.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Great craft beer, interesting and tasty pub grub menu. Very nice service experience.
Atmosphere: 4
Food: 5
Service: 5
Great spot, I was having too much fun to take pics;))) awesome staff!
Atmosphere: 5
Food: 5
Service: 5
We've been to this place multiple times and it is one of our go to spots. The service here is always on point and the entire service staff makes sure your dining experience is top notch. The beer is amazing here, however, the espresso martini is extremely sweet (tasted like drinking creamer straight from the bottle). That being said, we've never had a bad meal here. I usually go for their Cuban, it's delicious! Today I had the regular burger and it was extremely juicy and the perfect portion. I would definitely suggest giving this place a visit
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Cuban Sandwich
When we first walked in, the hostess was extremely unpleasant, we were seated by her. Then she proceeded to give everyone sitting in the general area nasty looks (not sure why), then we ordered our drinks, the drinks were great, cheers there! The waiter came out twenty min after ordered food and said “the kitchen got side tracked with to go orders” and hadn’t finished part of our meal, so my husband kindly asked if our food would be warm, the waiter reassured us it would be…but, when it arrived, our food was cold and mushy from sitting. We sheepishly spoke to the waiter about this, he snatched the plate, like he was personally offended, and had them remade. We sat and awkwardly finished our food, the whole experience was honestly pretty terrible. This is actually the first negative review I have left, and I hate to do it, because it was my idea to go there, but to be honest, it was awful and the service was the worst part.
Atmosphere: 4
Food: 2
Service: 2
This used to be one of my favorite places in town. From their homemade mustard to the beer to the onion rings, it was a great place to eat and hang out.
But they have seriously gone downhill, and last Sunday I went in for a father's day meal with the family, and encountered a completely deranged server who went out of his way to do weird and uncalled for things. Maybe he was trying to be funny, but snatching the menu from my hands while I was reading it and waving it around in front of my face or beginning to take a drink order and then abruptly leaving the table without warning or explanation was just bizarre.
I don't know what happened to this place and maybe I don't want to.
Atmosphere: 1
Food: 2
Service: 1
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