Other cookie companies don’t come close. Amazing cookies, easy rewards system and fantastic customer service. I’ve had orders that have been messed up from many places in the age of delivery. I’ve never had a place call me to let me know something was going to be short due to stock. Which is awesome so I’m not let down when I open the bag, AND being refunded for the missing items. On this one and only instance ( we’re a bit of addicts we get them at least once a month order&inperson) the order came more messed up than anticipated. I called, they knew right away it was me they were already in the process of correcting the entire order and re sending it out at no cost to me and I think a refund. Honestly was to excited to listen to the rest ( long day). Anywho got the entire correct order in a timely manner. No attitudes, no back and forth, just good ole fashioned customer service. Which I find to be becoming more and more rare these days. 10/10 recommend. Only a 4 out of 5 because the location can sometimes be difficult to find parking. But where there’s a will there’s a way and there’s always a way when cookies are involved.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Deluxe Cookie'Wich
The Dining Experience Consultant
Every time it's a 5!
Atmosphere: 5
Food: 5
Service: 5
FASA CLAN
Brandon went crazy with the service, he the best yall got
Atmosphere: 5
Food: 5
Service: 5
Kalyn Parritt
I received a receipt, with the promise of if I had taken the survey I would get a free cookie, that promise was fulfilled! Did I eat two cookies at one time. Yes. Did I regret it? No. But only because of how delicious they are. And the guy that served us was funny and nice ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Chip
Pookie
My fav cookie place , 10/10 everytime !!
Food: 5
Sherry's life
The person working tonight 9/22/2024 @8:30 pm was very slow and would skip customers that had been waiting a long while. This company lost a lot of money because of the unprofessional employee.
E S
Was craving cookies late at night and this hit the nail. The deluxe cookies are amazing. They were all warm too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk Brookie, Double Chocolate Chunk, S'Mores, Classic with M&M's, Super 6, Oatmeal Raisin
Kevin Kennedy
Always delicious, and great customer service too
Valencia Carmichael
I’ve tried this location several times. They are inconsistent. The last four times the cookies were small and tasteless. The edges were burned and they were not warm. I hope they can become more consistent and provide better quality. Hopefully they will take the feedback and provide better quality to their customers. As of right now, I’ll travel to Greensboro to get Insomnia cookies. They cost too much to provide such mediocre quality.
Other cookie companies don’t come close. Amazing cookies, easy rewards system and fantastic customer service. I’ve had orders that have been messed up from many places in the age of delivery. I’ve never had a place call me to let me know something was going to be short due to stock. Which is awesome so I’m not let down when I open the bag, AND being refunded for the missing items. On this one and only instance ( we’re a bit of addicts we get them at least once a month order&inperson) the order came more messed up than anticipated. I called, they knew right away it was me they were already in the process of correcting the entire order and re sending it out at no cost to me and I think a refund. Honestly was to excited to listen to the rest ( long day). Anywho got the entire correct order in a timely manner. No attitudes, no back and forth, just good ole fashioned customer service. Which I find to be becoming more and more rare these days. 10/10 recommend. Only a 4 out of 5 because the location can sometimes be difficult to find parking. But where there’s a will there’s a way and there’s always a way when cookies are involved.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Deluxe Cookie'Wich
Every time it's a 5!
Atmosphere: 5
Food: 5
Service: 5
Brandon went crazy with the service, he the best yall got
Atmosphere: 5
Food: 5
Service: 5
I received a receipt, with the promise of if I had taken the survey I would get a free cookie, that promise was fulfilled! Did I eat two cookies at one time. Yes. Did I regret it? No. But only because of how delicious they are. And the guy that served us was funny and nice ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Chip
My fav cookie place , 10/10 everytime !!
Food: 5
The person working tonight 9/22/2024 @8:30 pm was very slow and would skip customers that had been waiting a long while. This company lost a lot of money because of the unprofessional employee.
Was craving cookies late at night and this hit the nail. The deluxe cookies are amazing. They were all warm too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk Brookie, Double Chocolate Chunk, S'Mores, Classic with M&M's, Super 6, Oatmeal Raisin
Always delicious, and great customer service too
I’ve tried this location several times. They are inconsistent. The last four times the cookies were small and tasteless. The edges were burned and they were not warm. I hope they can become more consistent and provide better quality. Hopefully they will take the feedback and provide better quality to their customers. As of right now, I’ll travel to Greensboro to get Insomnia cookies. They cost too much to provide such mediocre quality.
Wanted to do this. I’ll be back!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk Brookie, Double Chocolate Chunk, Chocolate Chunk Blondie, Deluxe Cookie'Wich, Double Chocolate Mint, S'Mores, Peanut Butter Chip, Chocolate Chip Brownie
Restaurantji Recommends
Expensive for as small as the cookies are but they do taste good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Chocolate Mint
Wish they did more than just one gluten free flavor. Even a rotating GF flavor would make me come back 10x more often.
They are pretty good but it's nothing saying ooo I gotta go back n get more.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chocolate Chunk Brookie, Double Chocolate Chunk, Super 6, Oatmeal Raisin
Great for late night sweets.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Chocolate Peanut Butter Cup
The triple chocolate chip cookie was so delicious!!!! My daughter enjoyed her double chocolate mint ice cream as well.
This is a cute little cookie & ice cream shop. There is no bathroom for customers, though.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk Brookie, Cookies, Double Chocolate Mint, Dasani Water
Loading...