Jersey Mike's Subs

I ordered a sandwich and a bowl at 10am, and set them to be ready by 12. I got there at 12 and had to wait nearly 30 minutes for them to make it only because I walked in and was looking for my online order and they realized and started making it. Then my Italian bowl had maybe 2 slices of meat and 1 slice of cheese. As if it were a mini sandwich. Nearly $11 for 2 slices of meat and a sl8ce of cheese, pathetic. I wish I could post the pic of this pathetic bowl. I order it all the time on University and there its more than double this.

It was a total cluster mess about my order of a cold & a hot sub, 2 subs!Then the interference the MANAGER, JaMia, who wasn’t present during the time when they put the wrong sub in my bag 3 times! Apparently the cook forgot to prepare my hot sub, so after waiting 25 minutes, while the entire line behind me was served & gone, the manager appears & I say it’s about time to comp me this sub, 1/2 kiddingly, she went off on me that I was being RUDE & that my sub was now being prepared! When I explain how long I’ve waited, that I’d just like a refund for the hot sub, I didn’t want to wait any longer, she takes THE BAG WITH MY COLD SUB AWAY FROM ME, tells me I CANNOT HAVE THAT SUB, credits me the entire amount & tells ME TO NOT COME BACK TO THIS LOCATION AGAIN, that I was rude!
Btw, my husband had a similar experience with this same woman, so he wouldn’t go after the subs anymore!!!
We get a Jersey Mikes at least once weekly, spend $30-$40, = $1,820 yearly, a solid customer for many years.
I WILL NOT TOLERATE BEING ABUSED BY SOME IGNORANT MANAGER TYPE WOMAN WHO IS THE EXAMPLE OF RUDE ITSELF!
The staff appears very unhappy with her style, all employees were lowering their eyes while we were arguing. I was looking for some support from them to confirm my position, but, nothing!
What a truly NASTY EXPERIENCE, when I was just wanting a sandwich, walked out empty handed & totally PISSED, still am!!!! J

Nice atmosphere.Big selection.A little skimpy with customer requested add-ons.Other than that a pleasant experience.

Our go-to place for subs! Friendly faces every time we go!

Emailed them regarding a terrible order. No response whatsoever.

Atmosphere: 1

Food: 1

Service: 1

Jameya (not sure if this is the correct way to spell her name) but this young lady was working at 5:00pm on Wednesday evening on November 13th, has some of the worst customer service skills ever !!!! I just spoke with this young lady over the phone about messing up my steak sub and not only was she very nasty over the phone she did not resolve my issue. I will never come to this location EVER AGAIN !!!! Instead of issuing me another sub from this mistake, she rather have an attitude and tell me that I need to bring the sub that I only requested lettuce on be brought back. So not only was this an inconvenience but her attitude was very rude and unpleasant to make me feel unsafe enough to come back to have the sub made over.
I highly recommend double checking every order from this location before leaving so you won’t have to deal with this terrible experience!!!!!

Atmosphere: 1

Food: 1

Service: 1

Love Jersey Mike's subs it reminds me of Substation 2 that used to be here in town!

Atmosphere: 5

Food: 5

Service: 5

I ordered on the mobile app. Waited 30 minutes while probably 20 people were served in line. The cashier was rude and told me to go to a different Jersey Mike’s.

Atmosphere: 2

Food: 5

Service: 1

The to go service needs to be seriously revamped if there is someone in line no one else can get up there to see if their order is ready. Door dashers come in a break line and get helped before people that have been waiting. When I finally got to the register to ask shamise what was going on with my food she went crazy telling making a huge scene about how they are short staffed and I just gotta wait there’s nothing they can do and was super rude. I’ve never been treated like that by someone in customer service. I will NEVER step foot in another jersey mikes due to this .

Atmosphere: 1

Food: 1

Service: 1

Wait staff was rude, bread hard.

Atmosphere: 2

Food: 1

Service: 1

Was completely ignored by entire staff, not acknowledged whatsoever. After about 10 mins straight of awkward silence and the only sound being the active water leak in the ceiling dripping into a trash can we decided to just leave and take our business elsewhere.

Atmosphere: 1

Food: 1

Service: 1

No air conditioning for almost a week. I feel awful for the employees.

Atmosphere: 1

Food: 3

Service: 3

Always fantastic subs at this location and the service is always top-notch,

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak and Cheese Steak Sub, Italian Submarine, Chips, Chicken Philly Cheese Steak, The Original Italian

Truly a great sub. Ordered online and they were spot on with my order.

Atmosphere: 5

Food: 5

Service: 5

There's no long line to wait. The service is great and friendly staff.

Parking: Plenty of spaces to park.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak and Cheese Steak Sub, Chips, Grilled Portabella Mushroom & Swiss, Cookie