Paid $50 for software that I can no longer use as they have canceled all the license keys after 2 years and state that you have to repurchase the software from the original company!
Rafael Lopez
My order was canceled after a FedEx tracking # was created. I called the number on their website. Message says number does not work. Might have been a scam. Confused.
richard castro
This is the most dishonest company I have ever made a purchase from. After making a purchase of an edible printer from them, I realized very quickly that it was defective. I sent them an email describing the problem and asked for a refund or exchange. I realize they have a very specific policy on this matter. I got an email from one of there "tech" who asked me for a video of my problem, which I provided for him. After many more videos and emails, the "tech" told me that I would have to tape the edible paper each time I use the printer. They refused to exchange the printer and now I'm stuck with a printer that doesn't work.
Carolyn Munson
Update: after posting this review and filing a complaint with BBB they blocked my ip address from their site. BUYERS BEWARE!!Ordered 2 packages of the Frostino Icing Sheets size 11x17". One of the packages that I received is unusable as there is a 4" length hole in the package. Being its a food product I explained to the company that I either need a refund or a replacement sent out to me as I am not going to use a package that I received basically open with a hole in it as that is unsanitary.Email I received back from company:It must have been torn open during the shipping process, all packages are inspected in the facility before their departure. It would be wise to insert these into a different bag to avoid drying during storage.Really? Um common sense you wouldn't use a product in the grocery store if the seal was broken or open as that is very unsanitary. HORRIBLE company and customer service as they expect you to use a food product that you received open doesn't matter if it was during shipment or not which I can't see how it happened during shipment with the way it was packaged but either way I shouldn't be told to use a food product that was received opened.FYI: Company also operates under name Ink4Cakes
Esther Fairow
I ordered my edible image on a Thurs morning and received it in the mail Saturday. Quick, and professional. The sugar sheet looked EXACTLY like the image I downloaded! I would HIGHLY recommend this company and will definitely us them again. Thank you Kaketalk!
Diana Vasquez-Zurita
The stencil designs are beautiful! I've been looking for something like these products and I'm so ecstatic I found them
Vanja Kalajdzic
Ordered a custom print, came out better than expected.
Paid $50 for software that I can no longer use as they have canceled all the license keys after 2 years and state that you have to repurchase the software from the original company!
My order was canceled after a FedEx tracking # was created. I called the number on their website. Message says number does not work. Might have been a scam. Confused.
This is the most dishonest company I have ever made a purchase from. After making a purchase of an edible printer from them, I realized very quickly that it was defective. I sent them an email describing the problem and asked for a refund or exchange. I realize they have a very specific policy on this matter. I got an email from one of there "tech" who asked me for a video of my problem, which I provided for him. After many more videos and emails, the "tech" told me that I would have to tape the edible paper each time I use the printer. They refused to exchange the printer and now I'm stuck with a printer that doesn't work.
Update: after posting this review and filing a complaint with BBB they blocked my ip address from their site. BUYERS BEWARE!!Ordered 2 packages of the Frostino Icing Sheets size 11x17". One of the packages that I received is unusable as there is a 4" length hole in the package. Being its a food product I explained to the company that I either need a refund or a replacement sent out to me as I am not going to use a package that I received basically open with a hole in it as that is unsanitary.Email I received back from company:It must have been torn open during the shipping process, all packages are inspected in the facility before their departure. It would be wise to insert these into a different bag to avoid drying during storage.Really? Um common sense you wouldn't use a product in the grocery store if the seal was broken or open as that is very unsanitary. HORRIBLE company and customer service as they expect you to use a food product that you received open doesn't matter if it was during shipment or not which I can't see how it happened during shipment with the way it was packaged but either way I shouldn't be told to use a food product that was received opened.FYI: Company also operates under name Ink4Cakes
I ordered my edible image on a Thurs morning and received it in the mail Saturday. Quick, and professional. The sugar sheet looked EXACTLY like the image I downloaded! I would HIGHLY recommend this company and will definitely us them again. Thank you Kaketalk!
The stencil designs are beautiful! I've been looking for something like these products and I'm so ecstatic I found them
Ordered a custom print, came out better than expected.
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