Starbucks Coffee Company
1611 Brewer Rd, Winston-Salem
(336) 968-1739
Recent Reviews
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Coffee coffee coffee! Again i don't drink this bougie coffee, but my wife loves it. I have turned her into a Starbucks coffee drinker. This is a really busy location, but what Starbucks isn't? I wonder where people bought coffee before this location opened.
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, this Starbucks sits in a highly problematic location. It's positioned right off a busy intersection and directly across from a high school, contributing to an immense amount of traffic, particularly during peak hours when people are heading to work or school. The parking lot entrance is less than 20 feet from the traffic lights, making it very accident-prone. Drivers frequently don't use signals and make sudden right turns into the parking lot, creating hazardous conditions. Furthermore, customers exiting often make illegal U-turns from the first entrance instead of using the second exit, adding to the traffic chaos.
I've mentioned these concerns to the staff on two separate occasions, hoping for some action or at least a sympathetic ear. Unfortunately, each time, my concerns were met with laughter and dismissal. Brandy stated, “it’s up to the landlord to make that decision or to do something about it.” This disregard for customer feedback is disappointing, especially given the safety risks involved.
The food service at this location is consistently great except you have to wait a long time, the night staff are friendly, and the quality of the beverages and food is top-notch. However, the traffic issues outside make visiting this location a stressful experience. The management should seriously consider closing the first entrance/exit during the busiest hours to alleviate some of these issues. Until then, the traffic situation remains a nightmare, and the lack of response from the staff only makes it worse.
Atmosphere: 4
Food: 4
Service: 4
gay people make great drinks. they never forget my oat milk. #ally
Food: 5
Friendly staff, great coffee!
Atmosphere: 5
Food: 5
Service: 5
Folks working here are soooooo friendly and nice. Drinks were perfect !!!
Atmosphere: 5
Food: 5
Service: 5
The coffee was great I had a good experience no drama a real good friendly environment and fast.
Atmosphere: 5
Food: 5
Service: 5
Most I go thru the drive thru.
Atmosphere: 5
Food: 5
Service: 5
Came in and was served by Thomas. Exceptional customer service 10/10
Atmosphere: 5
Food: 5
Service: 5
Consistently good!
The Barista's were very nice and my drink was very refreshing
Atmosphere: 5
Service: 5
Restaurantji Recommends
Nice place to spend time and enjoy a good cup of coffee.
Atmosphere: 5
Food: 5
Service: 5
Good for that they do and respectful
Atmosphere: 4
Food: 5
Service: 5
walked in because the car lines was 5-6 deep. walked in only 1 group of 3 waiting. waited for about 10 minutes and no blended drink. one of the staff sees my obvious waiting and asked for the name on the order, i give it and they will be starting on it next. too late and i ask for a refund and the amount is not the same as i paid. they can not or will not give me back the tip i gave them. so this place stole my tip money because i used a credit card/plastic they have no way of crediting back the tip amount? seem like bullshit to me. they can accept the tip from plastic and credit cards but can not give it back to the credit card? REALLY? I do know what the problem was. the people taking the orders did just that. only 2 staff were making any drinks. the other 3 staff were standing around waiting for drinks they were not assisting in the making of the drinks needed. so basically dead weight after taking the orders. they offered me a gift card for 4$, but the fact they take tips on credit and yet cannot give that back is what really bothers me. the owner needs to step up and allow their employees to make the situation right, and not hide behind corporate policies that are stupid.
Atmosphere: 3
Food: 3
Service: 1
It’s always a pleasant experience going here. After all, they do try their best with what they offer and their customer service. The drinks are usually great! 9.5/10. We’re all humans and sometimes can’t always be 100% which we should try to understand. If I can’t get up and do 100 every day, I don’t think it’s fair to expect that from anyone else. Always my favorite starbies to go to!
I pre-ordered through the app and picked it up from the drive-thru. My order was ready when I got to the window. Everything was correct. Johnny was very nice.
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