Tropical Smoothie Cafe

I ordered a birthday drink and scheduled the pickup for a later date because the store was closed due to weather on my birthday. When I went to pick it up, the order had been canceled because I apparently needed to pick it up on the same day it was placed. As a result, I couldn’t use my birthday voucher again or get it reissued. I tried to discuss this with the employee at the store, but even after showing my email confirmation, they said there was nothing they could do and refused to make the drink, citing “inventory,” which didn’t seem like a legitimate issue.

Atmosphere: 1

Service: 1

Added coconut to my bowl and I can’t eat coconut. So therefore I can’t eat what I ordered and PAID for.

Atmosphere: 2

Food: 1

Service: 2

Salad ordered was wilted and the cup of dressing was not even 1/4 of the ways full

Food: 1

Service: 2

Fire smoothies and acai bowls, decent service, music is hit or miss

Atmosphere: 3

Food: 5

Service: 5

I have been to this location multiple times and the service is always atrocious. The employees do not properly wash and sanitize the containers between uses; they only rinse the smoothie containers. This is a clear violation of health code and can spread food borne illnesses. I intend to return and record this behavior so I can submit the video to both the county and Tropical Smoothie corporate. Given the amount of corners they cut, it’s appalling that they always take at least 15-30 minutes just to make a smoothie for me, even when there are virtually no customers. The seating and tables are never clean either. Generally this location is the perfect breeding ground for bacteria, viruses, and fungi, and I prefer not to get violently ill from just getting myself a smoothie.

Atmosphere: 2

Food: 1

Service: 1

Dont order the mocha madness they used stale chocolate for mine. those powder containers probably sit up there for weeks at a time unsealed. But other than that i enjoyed the atmosphere and the nice, quick customer service.

I was traveling with my children and we visited this location twice, once on Saturday and once on Sunday. We waited 40 minutes for our food on Saturday and after ordering and they forgot to make one of our smoothies. No big deal, she apologized and made it right away. But after what happened Sunday it's clear there is a pattern.

Sunday we ordered $60 worth of drinks and food (not including the tip I added) and waited a considerable about of time. One of our Nutella Acai bowls was ordered without granola, without coconut, without chia seeds, and without honey; substitute the banana for extra strawberries. After finally receiving our food, that particular bowl had no Nutella. After my 11 year old daughter walked up to the counter to have the Nutella to be added she came back and told me they said no. I went up to the register and explained what happened and was also told no, it wasn't ordered with Nutella and if I would like Nutella added I would be charged for it. Despite even having all the extras removed and paying the same price. I stood silently and finally agreed, so shocked at their dismissive attitude towards their mistake. Your employee proceeded to ring me up AND run my credit card for a whopping 27 cents. No apology. And proceeded to give our table dirty looks the rest of our visit.

Atmosphere: 3

Food: 5

Service: 1

Love the pb protein bowl never a disappointment

Atmosphere: 4

Food: 5

Service: 4

saw the girl at the register be rude to customers for no reason, they move slow and get mad when people ask for updates on their orders, i just walked out

Atmosphere: 1

Food: 1

Service: 1

I see why they're rating is a 93. Had a online order, get there and the order wasn't even looked at. On top of that they didn't even have their ingredients for the smoothie. The whole vibe in there was shitty to be honest.

Atmosphere: 1

Food: 3

Service: 2

HORRIBLE STAFF HORRIBLE ATTITUDE, horrible effort! slow, they need help yall!

The service is young and inexperienced. Always on their phone. Never have enough inventory to complete the order. Nobody works as a team. Badly managed. Badly trained. Nobody cares Place is always dirty.

Do not come here.

I’m full Karen with this review.

I counted seven employees. Three worked. One woman on register, a young man working register and sandwich, and one woman who was in charge of making all smoothies.

The four other young women stood around on their phone, often clustered together, sometimes between the back or getting in the way.

It took 32 minutes on a random 2 o clock to make a single smoothie. The waiting crowd was usually 12-15 . (Faces blacked out, two booths of people just waiting not pictured)

Women’s bathroom broken. Men’s bathroom was a mess. The place is sweltering (thermostat is 78)

This manager needs to figure this store out. I’m not coming back.

Props to the one woman (face blurred) who is making every smoothie and literally holding this entire business on her shoulders.

Atmosphere: 1

Food: 2

Service: 1

Came in 7/15 , no air . Employees should not have to work in those conditions when it’s even hotter outside .

I just got home after purchasing nearly $30 worth of food. I purchased two of the Chicken Chipotle flatbread sandwiches and two Sunrise Sunset smoothies. The sandwiches barely had any chicken and there was only a half strip of bacon in each. The smoothies tasted as if way more ice was used than fruit/flavoring. They were not as sweet as the last time. The absolute highlight of my visit was seeing a former student behind the counter.

Atmosphere: 5

Food: 2

Service: 4