So many times you have delivered to the wrong house. It’s been months but I thought I would give you guys another try. You keep using Door Dash and they put my pizza on the front steps without knocking, when the instructions were to deliver to the customer by hand. Here I find out a half hour later when it’s 3 degrees out and my pizza is frozen. I’m leaving this review to say I’m done ordering my favorite pizza due to the very poor service. Sad.2
Atmosphere: 1
Food: 1
Service: 1
Maddie Johnson
I ordered pizza over the food and the guy seemed out of it. I told him I wanted to original heart pizzas one pep sausage one Hawaiian. He repeated back 3 pizzas and I said no just the two heart pizzas, then he repeated back 4 pizzas and I knew something was weird. I kindly repeated my order two more times and I got deliver two heart thin crust pizza one pep sausage and one pep pineapple. I called the 32 store I ordered from and the manager was very stern saying that I didn’t order from this store it must have been the west fargo location and to call them. I was confused, just said thank you for your help, and called the west Fargo location looking for some clarification. Their WONDERFUL manager Thomas answered and informed me that I hadn’t ordered from that location in a year but felt awful for what I was going through. He went above and beyond offering to get the correct pizzas out to me even though my apartment was a distance away! He was so lovely over the phone and completely saved the day! My pizza hero! Needless to say if you want papa John’s order from west Fargo, NOT the 32nd Ave location. THOMAS DESERVES A RAISE AT WEST FARGO!
Atmosphere: 2
Food: 1
Service: 2
Matt Ruth
We ordered at 6pm, the delivery time was scheduled for 7. I thought that was acceptable. We then received a notification that the delivery was pushed back to 750. It arrived at 8 delivered by a uber. Half the order was gone, the food was cold. The uber driver didn’t speak English and said he never received the other half of the order. I called papa John’s and the insisted it was sent and the driver stole it. Which happens all the time. I never received a refund for anything.
So let me get this straight… you know that there is an issue with drivers stealing but continue to use them? No refund. I’ll never eat there again and certainly will let everyone know.
nicholas hughley
My pizza has been sitting at the store for over an hour...still has not got here. They don't have normal drivers only using door dashers. Last time I'm ever ordering from here. Last two pizzas were trash and made so poorly.
Jennifer Bugbee
Bad service on everything food is lousy they don’t give you enough sauce for anything just not happy with this Papa John’s at all
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Chocolate Chip Brownie
Rich Poehls
I just want to warn anyone who wants to try the meatballs. papa J has gone to a new all time low in serving a highly processed meat-like product in the pizza topping line. yes, i know when we decided on having this for our meal that it's just an average-below average pizza for a large group. but come on! this was a very subpar, cheap pizza. I'm no food snob, but from past experiences it's been ok. bottom line, pass on papa johns, not worth the calories.
245blackout
Food is always good when we get it. The main issue is they tend to get your order wrong 50% of the time. Usually it's something we are willing to live with at least, so we don't get it fixed usually. When we have they always fix it. Wait times can be long sometimes, but not always. They usually have our orders done on time.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Create Your Own Hand Tossed Pizza, Chocolate Chip Cookie
DALE HINDS
Awesome staff is great very responsive to my needs always willing to lend an extra hand out to the community for events and catering wants and needs so awesome location will recommend it to all my friends and family
Atmosphere: 5
Food: 5
Service: 5
Torii Schacher
Ordered pizza late last night 09/28/24 ordered at 11:30p got deopped off at 12:08a App said he got there at 11:40p When the delivery guy dropped off my order he said "they didn't start the pizza till we got there, they didn't see that it came through." I got stuffed crust pepperoni pizza and cookie cake thing. Pizza came extremely thin crust sticking to the box and cold... Extremely disappointed
Atmosphere: 1
Food: 1
Service: 1
Brittania bush
The best !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Hand Tossed Pizza, Double Chocolate Chip Brownie
I'll be ordering pickup from the moorhead location from now on. I constantly have quality issues with this store. Massive air bubbles over half the pizza, cheese sticks cut like a pizza and all the cheese just falling off. New York style pizza was very sloppy, all toppings slide off as soon as I pick up a slice, so theres a pile of cheese and pepperoniin the middle of the box. Called and was told "the NY is thin so it does that" I order the same thing all the time. It does not "do that"
Atmosphere: 1
Food: 1
Service: 1
Flóki Haraldsson
Best papa johns ever
Atmosphere: 5
Food: 5
Service: 5
Michelle
trying the cheesy burger it ok not much for toppings expected more beef n tomatoes. there6 more crust than toppings! why is my crust part thin and thick when I wanted regular? not getting again!@@
Atmosphere: 3
Food: 2
Service: 3
Michelle P.
trying the cheesy burger it ok not much for toppings expected more beef n tomatoes. there6 more crust than toppings! why is my crust part thin and thick when I wanted regular? not getting again!@@
Atmosphere: 3
Food: 2
Service: 3
Eric Anderson
I ordered delivery from their app and I only received half of my order. I called them and they passed me off to door dash. Door dash then sent me back to Papa Johns. Papa Johns makes you settle disputes with the store and they wanted to pass the it off on door dash again. Was put on hold for 20 mins, hung up a called again and they said laughing, "yea i got too busy". I have yet to be compensated for half an order missing. I'll never order from Papa Johns ever again.
So many times you have delivered to the wrong house. It’s been months but I thought I would give you guys another try. You keep using Door Dash and they put my pizza on the front steps without knocking, when the instructions were to deliver to the customer by hand. Here I find out a half hour later when it’s 3 degrees out and my pizza is frozen. I’m leaving this review to say I’m done ordering my favorite pizza due to the very poor service. Sad.2
Atmosphere: 1
Food: 1
Service: 1
I ordered pizza over the food and the guy seemed out of it. I told him I wanted to original heart pizzas one pep sausage one Hawaiian. He repeated back 3 pizzas and I said no just the two heart pizzas, then he repeated back 4 pizzas and I knew something was weird. I kindly repeated my order two more times and I got deliver two heart thin crust pizza one pep sausage and one pep pineapple. I called the 32 store I ordered from and the manager was very stern saying that I didn’t order from this store it must have been the west fargo location and to call them. I was confused, just said thank you for your help, and called the west Fargo location looking for some clarification. Their WONDERFUL manager Thomas answered and informed me that I hadn’t ordered from that location in a year but felt awful for what I was going through. He went above and beyond offering to get the correct pizzas out to me even though my apartment was a distance away! He was so lovely over the phone and completely saved the day! My pizza hero! Needless to say if you want papa John’s order from west Fargo, NOT the 32nd Ave location. THOMAS DESERVES A RAISE AT WEST FARGO!
Atmosphere: 2
Food: 1
Service: 2
We ordered at 6pm, the delivery time was scheduled for 7. I thought that was acceptable. We then received a notification that the delivery was pushed back to 750. It arrived at 8 delivered by a uber. Half the order was gone, the food was cold. The uber driver didn’t speak English and said he never received the other half of the order. I called papa John’s and the insisted it was sent and the driver stole it. Which happens all the time. I never received a refund for anything. So let me get this straight… you know that there is an issue with drivers stealing but continue to use them? No refund. I’ll never eat there again and certainly will let everyone know.
My pizza has been sitting at the store for over an hour...still has not got here. They don't have normal drivers only using door dashers. Last time I'm ever ordering from here. Last two pizzas were trash and made so poorly.
Bad service on everything food is lousy they don’t give you enough sauce for anything just not happy with this Papa John’s at all
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Chocolate Chip Brownie
I just want to warn anyone who wants to try the meatballs. papa J has gone to a new all time low in serving a highly processed meat-like product in the pizza topping line. yes, i know when we decided on having this for our meal that it's just an average-below average pizza for a large group. but come on! this was a very subpar, cheap pizza. I'm no food snob, but from past experiences it's been ok. bottom line, pass on papa johns, not worth the calories.
Food is always good when we get it. The main issue is they tend to get your order wrong 50% of the time. Usually it's something we are willing to live with at least, so we don't get it fixed usually. When we have they always fix it. Wait times can be long sometimes, but not always. They usually have our orders done on time.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Create Your Own Hand Tossed Pizza, Chocolate Chip Cookie
Awesome staff is great very responsive to my needs always willing to lend an extra hand out to the community for events and catering wants and needs so awesome location will recommend it to all my friends and family
Atmosphere: 5
Food: 5
Service: 5
Ordered pizza late last night 09/28/24 ordered at 11:30p got deopped off at 12:08a
App said he got there at 11:40p
When the delivery guy dropped off my order he said "they didn't start the pizza till we got there, they didn't see that it came through."
I got stuffed crust pepperoni pizza and cookie cake thing.
Pizza came extremely thin crust sticking to the box and cold...
Extremely disappointed
Atmosphere: 1
Food: 1
Service: 1
The best !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Hand Tossed Pizza, Double Chocolate Chip Brownie
Restaurantji Recommends
I'll be ordering pickup from the moorhead location from now on. I constantly have quality issues with this store. Massive air bubbles over half the pizza, cheese sticks cut like a pizza and all the cheese just falling off. New York style pizza was very sloppy, all toppings slide off as soon as I pick up a slice, so theres a pile of cheese and pepperoniin the middle of the box. Called and was told "the NY is thin so it does that" I order the same thing all the time. It does not "do that"
Atmosphere: 1
Food: 1
Service: 1
Best papa johns ever
Atmosphere: 5
Food: 5
Service: 5
trying the cheesy burger it ok not much for toppings expected more beef n tomatoes. there6 more crust than toppings! why is my crust part thin and thick when I wanted regular? not getting again!@@
Atmosphere: 3
Food: 2
Service: 3
trying the cheesy burger it ok not much for toppings expected more beef n tomatoes. there6 more crust than toppings! why is my crust part thin and thick when I wanted regular? not getting again!@@
Atmosphere: 3
Food: 2
Service: 3
I ordered delivery from their app and I only received half of my order. I called them and they passed me off to door dash. Door dash then sent me back to Papa Johns. Papa Johns makes you settle disputes with the store and they wanted to pass the it off on door dash again. Was put on hold for 20 mins, hung up a called again and they said laughing, "yea i got too busy". I have yet to be compensated for half an order missing. I'll never order from Papa Johns ever again.
Food: 2
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