Once again this is the third time I tried to buy pizza from this place to have a delivered and got pond off to DoorDash never showed up I waited for DoorDash 45 minutes called Pizza Hut lady was really polite and said it had been delevered probably won't never order a pizza from this establishment again
Juney B
Get there to pick up my order of bread sticks i ask them for more seasoning on them because they failed to cover them evenly. I was told they'd charge me for a whole shaker and couldn't fix their mistake. And then also told me to enter it next time on the app even tho the app does not include a section to enter that while also it shouldn't be my responsibility to enter extra seasoning just so they can do their job and evenly cover it. Only making this because she was very rude and trying to charge me for a whole bottle of seasoning
Atmosphere: 1
Food: 1
Service: 1
Ethan Glass
The lady taking the order couldn't pay attention to anything that I said. It took a solid 10 minutes to order one pizza, and even then, I didn't get the correct order. She didn't listen to any information I gave her, writing my name wrong and I don't even think she got my phone number correct after 5 tries.
Atmosphere: 1
Food: 4
Service: 1
Tiffany D
This branch will no longer be supported by myself or the 4 other people we dined with last night. I unfortunately do not have a name to associate with this, but the same person who took over 5 minutes to clarify the number of pizzas we wanted, then managed to take the order incorrectly. “We would like one large meat lovers, and with the coupon we have it says we get a free medium with purchase, so we would like that one with pepperoni”. So a large pepperoni and a large meat lovers awaited us over a half hour later (quoted 20 minutes). Instead of the issue being resolved by the same person from the phone call, they made matters worse. The solution they came up with was to make a third pizza… A medium pepperoni. So we paid for 2 large pizzas to get 1 free medium. As someone who works in the customer service (and pizza) industry, my solution would have been to simply give us both larges and call one the free medium. Simply to get the matter over and done with! Instead the entire process of picking up and returning with dinner, took over an hour. Should have been 30 minutes including drive time. Pizza Hut on 13th is awful, one pizza was burnt, and they have 0 customer skills. Should have gone to Deek’s.
Atmosphere: 1
Food: 3
Service: 1
Goldenhunter
Waited 2 hours to get my food and it was Luke warm, pepperonis weren't even cooked and it tasted stale
Marc Rollinson
Keep the kitchen clean. Hot pizza and goodies for the tummy.
If I could give zero stars I would our food was cold to touch burnt pizza and under cooked chicken. Delivery the box was opened and it was totally horibble service all around When we called to get a refund they said they refunded us never did contacted online service said I would see a refund again didn't at this point pizza hut at this location is super shady DONT BUY FROM THEM.
Food: 1
Service: 1
Destiny Riedl
we waited an hour for the food and called 4-7 times before someone answered to tell us they didn’t read the instructions to call when here and said they couldn’t get in the building and didn’t call to tell us anything. told them to just cancel and refund and they said ok then called 10-15 min later saying they were at my house with the order and it was cold and tasteless!!!! HIGHLY disappointed!!!
Atmosphere: 1
Food: 1
Service: 1
Christina Bender
Delivery Tarvern style pepperoni pizza. The best crust I've ever had on a delivery pizza. The food was prompt and hot. The delivery driver was extremely pleasant. An overall great exeperience.
Atmosphere: 5
Food: 5
Service: 5
john moe
The black driver is super friendly and funny. My kids were excited when he got to my door and greeted us with our pizzas. Even our dog jumped up and greeted him. He is so cute. Hopefully, he has this aura on every customer he delivers too
First time I've ever got my order 10 minutes early
Atmosphere: 5
Food: 5
Service: 5
Trisha Yarian
Ordered 2 pizza and both were wrong and the chic at the till was rude and the cook was mad cuz they had to remake and they still didn't offer a discount.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
Tonya Mcglasson
I placed the order online. The order took an hour and a half to get here. The DoorDash driver was clearly upset when he got here because he was waiting for my order for 40 minutes. I only ordered a personal pan pizza and 3 20 oz drinks. After waiting for an hour and a half I open it up and the pizza is cold and hard. It didn't make sense considering they took so long to make it I thought it would be fresh. But then I realized they did not send the DoorDash driver with my drink. Then I realized that at the bottom it says that the drivers gratuity is not included. So who got the tip that I gave? So I call to get a refund for the drinks. Even though I probably should have got refunded for the entire thing because it was disgusting. But I had to be transferred five times before I was able to get a refund. And then he said it would be 3 to 5 days but I don't know if it was because he wanted me to shut up and that he's lying to me or if I'm actually going to get the refund. I guess I'll find out in 3 to 5 days. It's not even about the $8 that they had to refund. It was just the whole situation was really weird. And also I feel bad if the doordash driver waited that entire time and then the tip went to the people who took an hour and a half to make one personal pan pizza and didn't even send my drinks.
Atmosphere: 1
Food: 1
Service: 1
Samantha Miller
We ordered 4 pizzas for my daughters birthday an Will was exceptional! The pizzas were perfect, hot, with plenty of cheese and toppings, ready right when we got there, and he even made sure that we got the best deal possible for our girls 7th birthday! 100% recommend and will be using them for all future parties!
Once again this is the third time I tried to buy pizza from this place to have a delivered and got pond off to DoorDash never showed up I waited for DoorDash 45 minutes called Pizza Hut lady was really polite and said it had been delevered probably won't never order a pizza from this establishment again
Get there to pick up my order of bread sticks i ask them for more seasoning on them because they failed to cover them evenly. I was told they'd charge me for a whole shaker and couldn't fix their mistake. And then also told me to enter it next time on the app even tho the app does not include a section to enter that while also it shouldn't be my responsibility to enter extra seasoning just so they can do their job and evenly cover it. Only making this because she was very rude and trying to charge me for a whole bottle of seasoning
Atmosphere: 1
Food: 1
Service: 1
The lady taking the order couldn't pay attention to anything that I said. It took a solid 10 minutes to order one pizza, and even then, I didn't get the correct order. She didn't listen to any information I gave her, writing my name wrong and I don't even think she got my phone number correct after 5 tries.
Atmosphere: 1
Food: 4
Service: 1
This branch will no longer be supported by myself or the 4 other people we dined with last night. I unfortunately do not have a name to associate with this, but the same person who took over 5 minutes to clarify the number of pizzas we wanted, then managed to take the order incorrectly. “We would like one large meat lovers, and with the coupon we have it says we get a free medium with purchase, so we would like that one with pepperoni”. So a large pepperoni and a large meat lovers awaited us over a half hour later (quoted 20 minutes). Instead of the issue being resolved by the same person from the phone call, they made matters worse. The solution they came up with was to make a third pizza… A medium pepperoni. So we paid for 2 large pizzas to get 1 free medium. As someone who works in the customer service (and pizza) industry, my solution would have been to simply give us both larges and call one the free medium. Simply to get the matter over and done with! Instead the entire process of picking up and returning with dinner, took over an hour. Should have been 30 minutes including drive time. Pizza Hut on 13th is awful, one pizza was burnt, and they have 0 customer skills. Should have gone to Deek’s.
Atmosphere: 1
Food: 3
Service: 1
Waited 2 hours to get my food and it was Luke warm, pepperonis weren't even cooked and it tasted stale
Keep the kitchen clean. Hot pizza and goodies for the tummy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Ultimate Chocolate Chip Cookie, Cinnamon Sticks, Roasted Garlic Cheese Sticks, Pizza, Cheese Sticks, Cinnabon Mini Rolls, Big Boneless Wings Bundle, Meat Lover's Pizza
If I could give zero stars I would our food was cold to touch burnt pizza and under cooked chicken. Delivery the box was opened and it was totally horibble service all around When we called to get a refund they said they refunded us never did contacted online service said I would see a refund again didn't at this point pizza hut at this location is super shady DONT BUY FROM THEM.
Food: 1
Service: 1
we waited an hour for the food and called 4-7 times before someone answered to tell us they didn’t read the instructions to call when here and said they couldn’t get in the building and didn’t call to tell us anything. told them to just cancel and refund and they said ok then called 10-15 min later saying they were at my house with the order and it was cold and tasteless!!!! HIGHLY disappointed!!!
Atmosphere: 1
Food: 1
Service: 1
Delivery Tarvern style pepperoni pizza. The best crust I've ever had on a delivery pizza. The food was prompt and hot. The delivery driver was extremely pleasant. An overall great exeperience.
Atmosphere: 5
Food: 5
Service: 5
The black driver is super friendly and funny. My kids were excited when he got to my door and greeted us with our pizzas. Even our dog jumped up and greeted him. He is so cute. Hopefully, he has this aura on every customer he delivers too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Cheese Pizza, Pizza, Cheese Sticks, Breadsticks
Restaurantji Recommends
I love the flavor of the pizza and sauce here.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pizza, Marinara
First time I've ever got my order 10 minutes early
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 pizza and both were wrong and the chic at the till was rude and the cook was mad cuz they had to remake and they still didn't offer a discount.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
I placed the order online. The order took an hour and a half to get here. The DoorDash driver was clearly upset when he got here because he was waiting for my order for 40 minutes. I only ordered a personal pan pizza and 3 20 oz drinks. After waiting for an hour and a half I open it up and the pizza is cold and hard. It didn't make sense considering they took so long to make it I thought it would be fresh. But then I realized they did not send the DoorDash driver with my drink. Then I realized that at the bottom it says that the drivers gratuity is not included. So who got the tip that I gave? So I call to get a refund for the drinks. Even though I probably should have got refunded for the entire thing because it was disgusting. But I had to be transferred five times before I was able to get a refund. And then he said it would be 3 to 5 days but I don't know if it was because he wanted me to shut up and that he's lying to me or if I'm actually going to get the refund. I guess I'll find out in 3 to 5 days. It's not even about the $8 that they had to refund. It was just the whole situation was really weird. And also I feel bad if the doordash driver waited that entire time and then the tip went to the people who took an hour and a half to make one personal pan pizza and didn't even send my drinks.
Atmosphere: 1
Food: 1
Service: 1
We ordered 4 pizzas for my daughters birthday an Will was exceptional! The pizzas were perfect, hot, with plenty of cheese and toppings, ready right when we got there, and he even made sure that we got the best deal possible for our girls 7th birthday! 100% recommend and will be using them for all future parties!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Cheese Sticks
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