I used to love going to this sandwich shop but now lately it’s either finding hair in my food or have my sandwich cold when delivered or way overcooked. I will not be going there anymore 😔
Emily Pizarro
Whoever was working at 6pm on 5.30.25 needs training in customer service. Staff was pretty rude and tried to ignore me whenever I tried to talk to them. They also messed up my sandwich big time and it took forever to be made. Said my sandwich would be ready at 630. I didn't get it until 650... they would make everyone's sandwich that ordered after me before me even though I placed my order first and was waiting 40 minutes
Jim Nottingham
Meh. When we walked in we had high hopes. Smelled great and the menu looked delicious. The sandwiches were incredibly messy and the vegetables were flavorless. The bread was crumbly. The loaded baked potato soup was thin. Pretty disappointed overall.
Jessica Hardy
Amazing customer service!
JC Duke
Probably the worst place in Fargo
Tay J.
I was just telling my husband that we’ve never had a poor experience! Potbelly’s is very reliable with food and great customer service!! I can always count on this place to make my order correct every time. The sandwiches, the cookies, the shakes (which I just tried for the first time here yesterday and wow it was amazing!!) Thank you guys!
DebrZo
Decent sandwiches
Lisa Hooker
Great sandwich shop apparently out of Chicago. Apparently, though, the syakes are awesome. We enjoyed the Wreck, a salad, and kids' pbj. The line (we were part of a group at exactly the lunch hour) moved reasonably quickly. Food was served quickly considering time of day and our group size. Several locals were also served, so overall, very efficient. Every menu item that we ordered was top notch in quality (toasty items warm, salad cool) and amount of food (everybody got full). Standard sodas plus specialty juices (strawberry dragonflies, for example) at the fountain. Voodoo chips.
Bobby Byram
This place has become a regular lunch spot for my wife and I. Great food and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Zoe Graham
Not the best experience for celiac/gluten free folks. They do not offer gluten free bread, but they can put your ingredients in a salad bowl. Seemed like much less food than a typical sandwich, but they still charge you for the full amount :( Will not be going back as a dairy and gluten free customer. Food is really great if you don't have allergies!
Dietary restrictions: Can get a bowl if you have a gluten allergy, but you get less food and are charged the same as a sandwich.
I'm a long time Potbelly fan, service is usually consistent and food is usually great!
I went this past Friday through the drive-thru, and service was poor. I ordered the skinny sandwhich and soup pair, and sat at the drive-thru window for a good 10-15mins waiting. Which wouldn't have been a problem, I understand places get busy. The issue was I got 0 acknowledgment the entire time. No "sorry about the wait it'll be x amount of time" no greeting, nothing. Kept waiting and waiting and waiting with nobody coming to the window. I eventually just drove off without paying which I've never had to do before.
Usually love coming here, though! Must have been an off night unfortunately.
Food: 4
Service: 3
Becky Hagen
This is the worst for service Potbelly’s ever! The cashier looks like a deer in headlights & didn’t hear the sandwich guy yell down the line my order for a shake & I had to ask him twice for my shake bc I don’t think he could move any faster or get his thoughts in his head any more organized if there was a fire lit beneath his feet! The toppings guy spoke so quiet that it took multiple people to interpret what he was trying to say, the tiny toppings sticker he pointed to was half scraped off the top of the 5 foot counter that our parents weren’t tall enough to read. I had to search for the spoons & forks, & finally had to ask where the napkins were! The tables were dirty, the bathroom trash was overflowing…I can’t imagine how these guys handle a rush!
Atmosphere: 1
Food: 3
Service: 1
Madison Nieman
The food was amazing! We had some problems with staff, and cleanliness. MOST staff were very disorganized and lacking friendly faces. There was 1 excellent worker, and he kept the place going. He was making our sandwiches. He was friendly, kind, and polite. As for the others, they just seemed lost and not sure what’s going on.
Atmosphere: 4
Food: 5
Service: 2
Rissa
Guy running register looked high had zero personality. Every one behind counter looked lost. I can’t imagine what the management would do during the lunch rush. And not clean at all had to clean my table before sitting down.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: A Wreck
Joshua Watson
I just moved here recently, but my roommate says it's one of his favorite spots to eat, and most often lol
I used to love going to this sandwich shop but now lately it’s either finding hair in my food or have my sandwich cold when delivered or way overcooked. I will not be going there anymore 😔
Whoever was working at 6pm on 5.30.25 needs training in customer service. Staff was pretty rude and tried to ignore me whenever I tried to talk to them. They also messed up my sandwich big time and it took forever to be made. Said my sandwich would be ready at 630. I didn't get it until 650... they would make everyone's sandwich that ordered after me before me even though I placed my order first and was waiting 40 minutes
Meh. When we walked in we had high hopes. Smelled great and the menu looked delicious. The sandwiches were incredibly messy and the vegetables were flavorless. The bread was crumbly. The loaded baked potato soup was thin. Pretty disappointed overall.
Amazing customer service!
Probably the worst place in Fargo
I was just telling my husband that we’ve never had a poor experience! Potbelly’s is very reliable with food and great customer service!! I can always count on this place to make my order correct every time. The sandwiches, the cookies, the shakes (which I just tried for the first time here yesterday and wow it was amazing!!) Thank you guys!
Decent sandwiches
Great sandwich shop apparently out of Chicago. Apparently, though, the syakes are awesome. We enjoyed the Wreck, a salad, and kids' pbj. The line (we were part of a group at exactly the lunch hour) moved reasonably quickly. Food was served quickly considering time of day and our group size. Several locals were also served, so overall, very efficient. Every menu item that we ordered was top notch in quality (toasty items warm, salad cool) and amount of food (everybody got full). Standard sodas plus specialty juices (strawberry dragonflies, for example) at the fountain. Voodoo chips.
This place has become a regular lunch spot for my wife and I. Great food and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Not the best experience for celiac/gluten free folks. They do not offer gluten free bread, but they can put your ingredients in a salad bowl. Seemed like much less food than a typical sandwich, but they still charge you for the full amount :( Will not be going back as a dairy and gluten free customer. Food is really great if you don't have allergies!
Dietary restrictions: Can get a bowl if you have a gluten allergy, but you get less food and are charged the same as a sandwich.
Atmosphere: 4
Food: 2
Service: 3
Restaurantji Recommends
I'm a long time Potbelly fan, service is usually consistent and food is usually great!
I went this past Friday through the drive-thru, and service was poor. I ordered the skinny sandwhich and soup pair, and sat at the drive-thru window for a good 10-15mins waiting. Which wouldn't have been a problem, I understand places get busy. The issue was I got 0 acknowledgment the entire time. No "sorry about the wait it'll be x amount of time" no greeting, nothing. Kept waiting and waiting and waiting with nobody coming to the window. I eventually just drove off without paying which I've never had to do before.
Usually love coming here, though! Must have been an off night unfortunately.
Food: 4
Service: 3
This is the worst for service Potbelly’s ever! The cashier looks like a deer in headlights & didn’t hear the sandwich guy yell down the line my order for a shake & I had to ask him twice for my shake bc I don’t think he could move any faster or get his thoughts in his head any more organized if there was a fire lit beneath his feet! The toppings guy spoke so quiet that it took multiple people to interpret what he was trying to say, the tiny toppings sticker he pointed to was half scraped off the top of the 5 foot counter that our parents weren’t tall enough to read. I had to search for the spoons & forks, & finally had to ask where the napkins were! The tables were dirty, the bathroom trash was overflowing…I can’t imagine how these guys handle a rush!
Atmosphere: 1
Food: 3
Service: 1
The food was amazing! We had some problems with staff, and cleanliness. MOST staff were very disorganized and lacking friendly faces. There was 1 excellent worker, and he kept the place going. He was making our sandwiches. He was friendly, kind, and polite. As for the others, they just seemed lost and not sure what’s going on.
Atmosphere: 4
Food: 5
Service: 2
Guy running register looked high had zero personality. Every one behind counter looked lost. I can’t imagine what the management would do during the lunch rush. And not clean at all had to clean my table before sitting down.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: A Wreck
I just moved here recently, but my roommate says it's one of his favorite spots to eat, and most often lol
Atmosphere: 5
Food: 5
Service: 5
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