Pretzelmaker

Today I had ordered an eight piece hot dog pretzel bite with no salt. Paid $9.25 for it so that's what I expect to get. They made my food and before they handed it to me two girls were having a conversation. One of them quickly turned and I saw a piece fall from the cup and land on the ground. The one who dropped the piece looked at the girl she'd been talking to and they clearly had a conversation about what they should do. They decided to not own up to what happened and just handed me my food.

I gave the girl the option to correct this by asking if everything was alright and she said yes. Looking behind the counter though I clearly saw the pretzel bite on the ground. I didn't want to cause a scene so I didn't say anything and just decided to leave a review because this is ridiculous. They knowingly decided not to give me what I paid for. They should've at least told me the situation and given me the option to wait while they remade it, but they didn't even do that. They just decided to lie and cheat me out of my money. And yes I counted and there were only seven pretzel bites in my cup.

Also, my pretzel bites were salted. Not the biggest issue but after experiencing everything else it was just the sour cherry on top of a terrible situation that should've never happened.

Great Service and Delicious Food. Lisa and her Team are Amazing...

The food is delicious! I recommend the italian and parmesan bites with the pizza sauce or tex Mex sauce. The employees are always very polite, and the place is clean. I usually get my food pretty quickly considering how big the line can be sometimes, and it's always fresh and tastes great! Very recommended!

Clean space,great food/beverages and amazing service

yippee

great food, great service. you can see they're trying their hardest, especially when they're slammed.

Waited in line for 30 min to get nothing used to love this s place but not woth it for poor service n no cares don't waste your time like we did.

As a person who works in the mall, I have to say pretzel maker is my go-to! Lisa and her team has been nothing but absolutely amazing to me and my team and we are so thankful to have them in the mall! Not only is their food absolutely incredible, they are so clean and organized and always keeping busy to keep everything looking good and fresh! Also they just came out with a new breakfast item and it is sooooo incredibly yummy! 10/10 would recommend!

Atmosphere: 5

Food: 5

Service: 5

Fast fresh and friendly

Atmosphere: 5

Food: 5

Service: 5

The pretzels here are fantastic! They are super fresh and seasoned to perfection. My only gripe is the price. $10 for a small pretzel bites is just too steep to enjoy on a regular basis. This location is also very clean and the customer service is exceptional.

Atmosphere: 5

Food: 5

Service: 5

Had the nastiest experience with Sage this afternoon. Super rude, impatient, and cussing at the counter. Food was good though.

Atmosphere: 1

Food: 5

Service: 1

The menu behind the counter says Large pretzel bite order comes with a cup of cheese. So I ordered an extra. When my order showed up there was only one cheese and the driver said they told him “she only paid for one”. Either change your menu board so you’re not a lying thief or hold up to what your sign says.

Atmosphere: 1

Food: 1

Service: 1

Always a favorite in the mall.

Atmosphere: 5

Food: 5

Service: 5

Always a favorite in the mall.

As always pretzels were delicious, staff were friendly, and place was clean.